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pertemuan 08 knowledge management 02 n.
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Pertemuan <<08>> <<Knowledge Management (02) >>

Pertemuan <<08>> <<Knowledge Management (02) >>

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Pertemuan <<08>> <<Knowledge Management (02) >>

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  1. Pertemuan <<08>><<Knowledge Management (02) >>

  2. Learning Outcomes Pada akhir pertemuan ini, diharapkan mahasiswa akan mampu : • Mahasiswa dapat menunjukkan formulasi strategi dan tahapan dalam implementasi KM

  3. Outline Materi • Formulasi strategi KM • Dampak intranet dan groupware pada KM • Isu yang perlu untuk mendesain • arsitektur KM • Tahapan proyek dan hambatan

  4. Chapter 5 Manajemen Pengetahuan(lanjutan pert 7)

  5. Knowledge integration Knowledge validation Second-Generation Knowledge Management Knowledge production Organizational knowledge Organizational knowledge • Individual and group interaction • Data/info acquisition • Formulating new knowledge claims • Initial codification • Knowledge claim peer review • Validation criteria • Weighting of value in practice if new knowledge is applied • Formal codification • Knowledge sharing and transfer • Teaching and training • Operationalizing new knowledge • Production of knowledge artifacts (IT, etc.) Experiential Feedback Loop

  6. Technology Infrastructure for Knowledge Management • IT as an enabler for knowledge management • Information technologies that support knowledge transfer • Determine what you want to be able to do. • Design an architecture that will allow you to do this. • Select the technologies that will accomplish your objectives best.

  7. Technology Infrastructure for Knowledge Management • IT as an enabler for knowledge management • Information technologies that support knowledge transfer • Intranet-based solutions

  8. Technology Infrastructure for Knowledge Management • IT as an enabler for knowledge management • Information technologies that support knowledge transfer • Intranet-based solutions • Groupware, especially Lotus Notes

  9. Technology Infrastructure for Knowledge Management • IT as an enabler for knowledge management • Information technologies that support knowledge transfer • Intranet-based solutions • Groupware, especially Lotus Notes • Knowledge portals

  10. Technology Infrastructure for Knowledge Management • IT as an enabler for knowledge management • Information technologies that support knowledge transfer • Intranet-based solutions • Groupware, especially Lotus Notes • Knowledge portals • Knowledge transfer and exchange

  11. Technology Infrastructure for Knowledge Management • Search and retrieval • Databases • Performance support • Data analysis systems • Artificial intelligence (AI) • Intelligent-agents • Visualization • Knowledge management software

  12. Knowledge Management • Measuring the value of knowledge and knowledge management • Barriers to internal transfer of knowledge • Ignorance • No absorptive capacity • Lack of preexisting relationships • Lack of motivation

  13. Planning for Knowledge Management • Responsibilities • Ambition to succeed • Expressiveness • Responsiveness • Leadership • Articulateness • Appreciation of others’ efforts • Social skills • Dependability • A strong work ethic • A vision for future growth • Project strategy, scope, and budget

  14. Model for Transferring Knowledge Management & Best Practices • The value proposition • Customer intimacy • Product to market excellence • Operational excellence • The four enablers • Culture • Technology • Infrastructure • Measurement • The four-phase process • Plan • Design • Implementation • Scale-up

  15. Defining an Enterprise Knowledge Management Architecture • Knowledge infrastructure • Functionality requirements • Getting where you need to be • Funding what you need • Storing what you’ve found • Tracking where you’ve been • Providing support for using knowledge • Technology Architecture • The user interface • Knowledge metamodel • Knowledge map • Knowledge repository • Knowledge access tools

  16. Summary Key Terms: • Balanced score card approach • Barriers to knowledge transfer • Best practice • Case-based reasoning • Communities of practice • Data mining • Expert systems • Explicit knowledge • Intellectual capital • Intelligent agents • Intranet • Knowledge management • Knowledge transfer and exchange • Performance Support Systems (PSS) • Portal • Second generation knowledge management (SGKM) • Simulation software • Tacit knowledge • visualization

  17. << PENUTUP>> Selanjutnya Pert. 09 WORK GROUP COMPUTING