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The Implementation Blueprint

The Implementation Blueprint. From Vision to Implementation. Team. Hierarchy. Roadmap. Vision. Assemble team. Set roadmap to guide the essentials into place. Vision of goal in place. Establish hierarchy. The Implementation Structure. Programme Management Structure.

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The Implementation Blueprint

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  1. The Implementation Blueprint

  2. From Vision to Implementation Team Hierarchy Roadmap Vision Assemble team Set roadmap to guide the essentials into place Vision of goal in place Establish hierarchy

  3. The Implementation Structure

  4. Programme Management Structure EG Steering Committee Chairman : Chief Secretary to the Government Secretariat MAMPU EG Programme Management Group Chairman : DG of MAMPU E-Procurement Project Steering Committee HRMIS Project Steering Committee E-Services Project Steering Committee GOE Project Steering Committee Project Director Project Director Project Director Project Director Project Director PMS Project Steering Committee Project Manager Project Manager Project Manager Project Manager Project Manager • Project Implementation • Team • Agencies • Consortium • Project • Support • Team • MAMPU • Consortium • Project Implementation • Team • Agencies • Consortium • Project • Support • Team • MAMPU • Consortium • Project Implementation • Team • Agencies • Consortium • Project • Support • Team • MAMPU • Consortium • Project Implementation • Team • Agencies • Consortium • Project • Support • Team • MAMPU • Consortium • Project Implementation • Team • Agencies • Consortium • Project • Support • Team • MAMPU • Consortium • Sub Teams • Agencies • Consortium • Sub Teams • Agencies • Consortium • Sub Teams • Agencies • Consortium • Sub Teams • Agencies • Consortium • Sub Teams • Agencies • Consortium

  5. E-Services Road Transport Department E-Procurement Treasury, Ministry of Finance Lead Implementing Agencies of the E-Government Pilot Projects Generic Office Environment Prime Minister’s Office Human Resource Management Information System Public Service Department Implementation Coordination Unit, Prime Minister’s Department Project Monitoring System

  6. Project Steering Committee Project Implementation Structure Government Project Director Vendor Project Director & Manager Government Project Manager Project Support Group Project Management Office Installation Management System Development Business Improvement Process Training & Education Application Development Web Publishing Change Management Operation & Support Knowledge Base

  7. Governing Structure Under GITIC Government IT and Internet Committee GITIC IT Implementation Committee JTPIT IT Technical Committee JTIT IT Training and Education Committee JLPIT IT Consultative Committee

  8. The Conceptualisation Phase

  9. Conceptualisation & Planning Team • Malaysian Administrative Modernisation & Management Planning Unit (MAMPU) Accenture Hewlett-Packard AIMS Hitechniage AT&T Microsoft Celcom NCR Dataprep NTT Data Digital Oracle EDS PNB-IT Fujitsu Ltd Price Waterhouse Sapura Renong Solutions Sun Telekom Malaysia Multimedia Development Corporation (MDC) Web Shaper Companies • Representatives from Lead Implementing Agencies

  10. The E-Government Blueprint 5 CRFPs Conceptualisation & Planning Team Towards a Vision for a New Electronic Government in Malaysia The E-Government Information Technology Policy and Standards

  11. Citizens & Business Service Categories 1 8 Lodgment Enables general public to submit and/or process applications electronically to the government for services Payment Enables electronic transfer of monies between public & government as payment for services, fees & fines 2 7 Information Enables general public to access information on-line about government, regulations, services, etc 3 6 Electronic Government Services Communications Enables government to communicate with public electronically or via multimedia medium 4 Procurement Enables government to procure and/or tender electronically with respective businesses 5 Customer Care Management Provides general public with a one-stop help centre Public Complaint Provides single interface to public to relay grievance effectively and conveniently to government Polling Provides easy yet secured electronic channel for government to reach out to the public for surveying purposes

  12. Citizens & Business Application Landscape Transaction with Payment Information General • Lodgment • Electronic application • Easy licensing/permitting • Procurement • Electronic tendering • Electronic ordering • Information • Online government service information • Online social, culture & tourist information • Online disaster announcement • Online public speeches • Electronic publishing • Payment • Electronic fine payment • Electronic registration fee • Electronic tax payment & refund Mission Provide one-stop quality service to the public delivered efficiently and effectively through multiple delivery channels using improved processes and innovative technology Transaction non-Payment Information Private • Public Complaint • Public email box • Electronic complaint status tracking • Information • Online personal information • Online health record • Polling • Electronic voting • Electronic surveying • Electronic census • Customer Care • Online help • Help desk service/call centre • Communication • Electronic discussion forum • Multimedia conferencing

  13. Spectrum of Potential Inter-Agency Applications • Public Complaint Services • Web based Complaint Form • Auto-response System • Complaints Routing & Tracking System • Supplier Profile • Supplier Profile Database • Performance Evaluation System • Human Resource Management • Personnel & Payroll • Workforce Planning • Training & Career Development • Project Monitoring • Planning workbench • Monitoring & Correction • Information Centre Electronic Government Inter-Agency Services • Inventory Management • JIT Inventory System • Automated Warehousing System • Electronic Procurement • Accounting • Integrated Accounting • Smart Card Payment System • Budgeting • Integrated Budgeting System • Budget Monitoring System • Development Planning • Econometric Modeling • Data Acquisition System

  14. Map of Intra-Agency Service Categories 1 9 8 Research To provide timely access to information and efficient distribution 2 7 Communication To improve collection and dissemination of information, and increase media coverage 3 6 Planning To enhance information flow Electronic Government Services 4 Formulation and Implementation of Policies To improve process of information Audit To improve traceability 5 Project Management To improve capabilities to plan, organise and monitor Human Resource To improve management of human resource and availability of personal information Finance To improve financial management and accountability Support Services To improve workflow, increase productivity and effectiveness

  15. Spectrum of Potential Intra-Agency Applications • Finance • Financial Modeling System • Research • Document Management • Search & Retrieval • Web Info Filter Collaboration Management Information Management • Planning • Business Resumption Planning • Support Services • Meeting Management • Audit • Decision Tracking • Human Resource • Human Resource Info Management E-Government Intra-Agency Applications • Project Management • Project Management Communication Management • Communication • Electronic Meeting • Messaging System • Policy Implementation • Electronic Publishing

  16. Application Prioritisation Approach Approach Framework High Develop criteria for pilot selection and generate list of potential pilots Tier : High potential pilots Tier 2 : Potential pilots Impact Feasibility Evaluate applications against selection criteria Tier 3 : Future pilots Tier 2 : Potential pilots • High visibility • High value delivered • High transaction/usage • Improved efficiencies • High urgency Confirm pilot selection through market research and internal surveys Low High Finalise list of pilot applications and rollout schedule • Availability of technology • Ease of implementation • Low capital cost to government • Short timeframe – “Quick-Wins” • High user acceptance

  17. E-Government Pilot Projects • Electronic Delivery of Driver & Vehicle Registration, Licensing & Summons Services, Utility Payments, MOH Online Information (E-Service) • E-Procurement Intra-Agency Citizen/ Business to Government • Project Monitoring System • Human Resource Management Information System • Prime Minster’s Office – Generic Office Environment Inter-Agency

  18. The Pilot Projects E-Syariah Electronic Labour Exchange (ELX) Malaysian Electronic Government Flagship Applications Electronic Services (E-Services) Electronic Procurement (EP) Generic Office Environment (GOE) HRM Information System (HRMIS) E-Government Project Monitoring System (SPP II)

  19. E-Service : Selection Rationale All Malaysian citizens use at least one of the services identified on a monthly or annual basis 1 16 million transactions – driving license, vehicle registration, road transport summons 2 6 Over 4 million households pay electricity and telephone bills every month, over 80 million transactions a year 3 Can be assessed via multiple channels 4 One-stop service window 5 Aid revenue collection for government coffers

  20. E-Service : Scope of Transformation Sole supplier of services to the public Service Provider Gateway Provider Service Supplier Establishing multiple delivery channels, developing applications and multimedia interfaces for the purpose of service delivery, establishing the payment mechanism and creating a marketing programme to encourage public usage Providing the infrastructure to link government or utility systems onto a common network accessible by the Service Provider Owns the information used for customer transactions and information delivery and quality-assures service provided electronically

  21. Technical Model Business Model Financial Domain Service Provider : Many service providers competing over multiple channels for transaction revenue Telephone Web TV PC Fax Kiosk Financial Network Internet Firewall Gateway Provider : One or a few integrators building gateways to link legacy systems to public domain, competing for transactions Public Domain Gateway Server Firewall Government Domain JPJ TNB TM Service Supplier : Government or Organisation maintain ownership of service, data, processing service, and backoffice system Accountant General

  22. E-Procurement : Selection Rationale All federal, state and local government agencies purchase goods and services 1 Government agencies procures an estimated total of RM35 billion per annum 2 Upon rollout, over 4,000 responsibility centres or government procurement points and 30,000 registered suppliers will use the E-Procurement system 3

  23. E-Procurement : Scope of Transformation Enable most processes to be automated, reengineered and transformed from manual operation E-Procurement Ensure best value for money as well as transparency and accountability in line with established procedures Facilitate agency functions to create an integrated procurement system, enabling government to become more efficient Deliver cost savings and faster turn around time, helping government agencies to become smart buyers More accurate orders and fewer product returns and lower cycle time and operation costs due to electronic retrieval and submission of quotations Suppliers will be able to extend their reach to new customers on a global basis with the creation of an electronic catalogue with internationally recognised product classifications Suppliers will benefit from the transparency created in the new system and receive faster payments

  24. GOE : Selection Rationale 1 2 3 Enables the common functional components required to accommodate a variety of business functions Capable of being customised for the business needs of other departments within the government, in time evolving to support future business needs Provides a number of building blocks that can be combined by the users in a variety of ways to meet specific business needs, or to construct more sophisticated functional components

  25. GOE : Scope of Transformation Generic Office Environment Enterprise-wide Information Management System (EIMS) Enterprise-wide Communication Management System Enterprise-wide Collaboration Management System

  26. GOE : Scope of Transformation With the basic foundation of electronic office in place and with the increased awareness and literacy in ICT as a result of intense usage and training programme, the transformation towards more sophisticated multimedia office environment would be user-driven Expected benefits from GOE includes timely access to information and knowledge, efficient information management, data sharing and integration in a multimedia and paperless environment as well as better decision making due to its collaborative and data analysis capability Generic Office Environment (GOE)

  27. HRMIS : Selection Rationale 1 2 Provide a single interface for government personnel to perform human resource management functions in an integrated environment Serve as a central repository for human resource data capture to enable better access to strategic and consolidated human resource information for government agencies, contributed towards better planning and management of government human capital

  28. HRMIS : Scope of Transformation Achieve effective staffing and rightsizing of the public service through better availability of human resource management information Automate human resource operational processes which are currently done manually Build up-to-date consolidated human resource information for effective planning among agencies Provide paperless human resource management capabilities among agencies such as electronic distribution of human resource policy manuals and circulars Provide an open and flexible system, which will fulfill and improve the information needs of operational and managerial processes at different levels of government Achieve better communication, horizontal integration and more streamlined processes by establishing a richer collaborative systems environment among the agencies so as to provide a single window access to human resource management transactions that cut across agencies

  29. PMS : Selection Rationale 1 2 3 Provide accurate and timely capture of project information Facilitate management in formulating policies and making better decisions for future planning based on historical information Ensure that up-to-date information is available in a variety of formats to enable management at all levels to analyse, forecast and prepare reports of development projects

  30. PMS : Scope of Transformation Project Monitoring System Establish a richer collaborative systems environment among government agencies to maximise the efficiency and effectiveness of project monitoring and communication processes Provide an open and flexible system, which will fulfill and improve the information needs of operational and managerial processes at different levels of government Provide paperless project monitoring capabilities among agencies involved in project monitoring

  31. ELX : Selection Rationale 1 2 Improving the mobilisation of the nation’s human resources Ensure that manpower utilisation is optimised through the systematic matching of job seekers to job vacancies

  32. ELX : Scope of Transformation Electronic Labour Exchange One-Stop centre for the labour market information Office Productivity System (OPS) Labour Market Database (LMD) Job Clearing System (JCS)

  33. E-Syariah : Selection Rationale 1 2 3 Introduce administrative reforms to upgrade the quality of service of the Syariah Courts Enhancing the effectiveness of the Islamic Justice Department (JKSM) in coordinating and monitoring its respective agencies Improve the productivity and efficiency of the Syariah Courts management nationwide

  34. E-Syariah : Scope of Transformation Syarie Lawyers Registration System Court Case Management System Title E-Syariah Library Management System E-Syariah Portal

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