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Cabin crew on long haul flights Elements of action plan model and related cabin design aspects

Cabin crew on long haul flights Elements of action plan model and related cabin design aspects. Background. Expertise in Human Factors within the authorities Driving factors Answering the need Constraints and limitations for this research. Introduction.

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Cabin crew on long haul flights Elements of action plan model and related cabin design aspects

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  1. Cabin crew on long haul flightsElements of action plan modeland related cabin design aspects 3rd International Aircraft Fire and Cabin Safety Research Conference - October 22-25, 2001 - Atlantic City (USA)

  2. Background • Expertise in Human Factors within the authorities • Driving factors • Answering the need • Constraints and limitations for this research 3rd International Aircraft Fire and Cabin Safety Research Conference - October 22-25, 2001 - Atlantic City (USA)

  3. Introduction • Definition of cabin crew as per JAR OPS • What is really a cabin crew ? The safety factor • Dedicated research is scarce • Emergency evacuation testing : Cranfield / CAMI • Emergency evacuation training : Dedale (F-DGAC) • Investigation reports • Sociological approach : Cetcopra (University Paris 1) 3rd International Aircraft Fire and Cabin Safety Research Conference - October 22-25, 2001 - Atlantic City (USA)

  4. The cabin crew and the aeronautical macro system • The recent evolutions • Airlines’ management policies, • Development of air travel and social consequences 3rd International Aircraft Fire and Cabin Safety Research Conference - October 22-25, 2001 - Atlantic City (USA)

  5. The cabin crew and the aeronautical macro system • Cabin design and cabin crew • Design requirements : the cabin and the equipment = ergonomics • Operational requirements : licensed/diploma and/or airlines’ internal training • Cabin design with a human factors approach : End users have not been fully involved so far • Process of design : a dual approach by the aircraft manufacturer and the airlines • Cabin crew appropriation of their workplace : an increasingly difficult surrogate process 3rd International Aircraft Fire and Cabin Safety Research Conference - October 22-25, 2001 - Atlantic City (USA)

  6. A long-haul flight • Preparation of the flight • Flight scheduling • Chief purser pre-flight briefing • Creating a group • Departure • Relation to other crews (flight, ground) • Passengers briefing 3rd International Aircraft Fire and Cabin Safety Research Conference - October 22-25, 2001 - Atlantic City (USA)

  7. A long-haul flight • Managing the crew during the flight • Initial climb phase • Organising the work of the crew • Arrival • Maintaining contact and vigilance • Abnormal procedures • Planned and unplanned • Automatic reactions 3rd International Aircraft Fire and Cabin Safety Research Conference - October 22-25, 2001 - Atlantic City (USA)

  8. Proposed co-operative model • Knowledge through the human senses • Inputs • Compensating senses and technological tools • Monitoring its activity and developing its representation : building the context • Constructing the expertise • Plans for action and their control • Co-operative activities • The group “ cabin crew ” • Thoughts on the cabin and flight crew relations 3rd International Aircraft Fire and Cabin Safety Research Conference - October 22-25, 2001 - Atlantic City (USA)

  9. Suggested ways forward • Validity of the results • A search for coherence • Experience feedback • Some scenarios • Limitations 3rd International Aircraft Fire and Cabin Safety Research Conference - October 22-25, 2001 - Atlantic City (USA)

  10. ConclusionsRecent developments • The Airworthiness Aeroplane Cabin Manual (AACM) • JSSI OSS activities (Training, drills, etc...) • A long way to go... 3rd International Aircraft Fire and Cabin Safety Research Conference - October 22-25, 2001 - Atlantic City (USA)

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