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M3 Output Solution

M3 Output Solution. StreamServe MUA presentation. Paul Swaddle, StreamServe. Documents Still Drive Business Processes. Customer’s Problem: Before Document delivery processes are costly & do not support business objectives. Discrete Documents Multiple documents sent No document consistency

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M3 Output Solution

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  1. M3 Output Solution StreamServe MUA presentation Paul Swaddle, StreamServe

  2. Documents Still Drive Business Processes

  3. Customer’s Problem: BeforeDocument delivery processes are costly & do not support business objectives Discrete Documents • Multiple documents sent • No document consistency • Costly

  4. Old document view

  5. Customer’s Solution: AfterDocument processes that support cost reduction, revenue generation, compliance, and competitive initiatives Profit • Lower production costs • More aligned with distribution and logistics processes • Lower customer acquisition costs • Increase average value of customers • Increase customer retention Clear, concise, consistent, & relevant

  6. Enterprise Document Presentment

  7. Easy to understand • Available on paper and/ or multiple electronic formats Dynamic Logos and Overlays Brand Reinforcement and Consistency Bar codes and OMR marks Dynamic content creation Graphicalrepresentation Personalised messages Document mining and calculations

  8. Customer Document Process - Before StreamServe

  9. Customer Process - After StreamServe

  10. Optimizing Logistics: AmerisourceBergen Automates Document Processes with StreamServe • In less than a year, AmerisourceBergen expects to transform its distributed customer document generation process and save approximately $2 million per year. • Automation of the generation of tens of millions of customer documents that previously had to be manually assembled. • Reengineer and streamline its customer document generation process, reducing the number of process steps required by 80% and cutting overall document generation time by two-thirds. • Well positioned to embrace transpromotional publishing in the future: AmerisourceBergen can use StreamServe to incorporate special offers and promotions into its product-related customer documents to boost sales.

  11. Common Customer Use Cases BILLING & STATEMENT PRODUCTION NEW ACCOUNT OPENING SHIPPING DYNAMIC MERCHANDISING PRIVATE LABEL/OUTSOURCING LETTER GENERATION

  12. Correspondence • 5-10 minute reduction for CSR

  13. Quotations, Work Orders…

  14. Contracts – Dynamic creation

  15. Cross sell and upsell 300% increased hitrate compared to inserts

  16. Internationalisation and Debt Collection

  17. Document based “Middleware” EMAIL Business systems

  18. How do our customers benefit? … • Business Perspective • (CEO, COO, EVP, Sales and Marketing Chiefs): • Lower Operational Costs • Dynamic Messaging • Personalised Documents • Customer Service • Multi-channel Distribution • Technical Perspective • (CIO/CTO, Head of Operations): • Document Process Management • High Volume Production Printing • Improved Operational Efficiency • Multiple Documents in Single Mailing • Compliance Reporting • Lower TOC

  19. Sweden Finland Norway Denmark UK France Germany Boston, MA Netherlands Singapore StreamServe - Corporate Overview • Company • Headquartered in Boston • 250 employees • > 4,800 customers • > 1500 Lawson/StreamServe customers • Lawson Partner since 1998 • Customers and Market • Global Operations and Global Client Base • Recognized Market Leadership • Gartner’s Leadership Quadrant • Global IBM Partner • Present in all verticles

  20. StreamServe Enterprise Document Presentment Post-Processing

  21. Document composition • WYSIWYG Designer tool – single interface for whole process! • Putting the business user in control • Dynamic – lowers number of document templates, automation.. • Lowers Document Output TOC significantly

  22. Multichannel Delivery Extract once and distribute to multiple targets. With StreamServe • Personalised distribution of content. • Multi-Channel delivery of content (simultaneously). • Multi-Formats delivery (simultaneously) Without StreamServe • One channel only. • One format only. • Recipients can’t select their preferred communication channel. SMS SMTP/MIME

  23. Print PCL, PostScript, AFP…

  24. Print Print barcodes, RFID tags...

  25. StreamServe and RFID Business partners demand A very high level of supply chain accuracy Perfect Orders Or….production stops if components or material arrives late Or….customers cancel orders when finished goods do not ship on time Manufacturing initiatives force suppliers to improve inventory/shipment accuracy Lean manufacturing Vendor Managed Inventory (VMI) Just In Time Manufacturing (JIT) StreamServe RFID for Supply Chain LogisticsBusiness Issue StreamServe Can Influence

  26. StreamServe and RFID Customer’s Perception Of The Related Problems“Business partners demand a very high level of supply chain accuracy/perfect orders” Inventory quantities are often hand written on move tickets Inventory transactions are often manually entered into applications Humans make mistakes resulting in inventory inaccuracies Perfect orders (right quantity/right time) are very hard to ship Manual processes can only be made faster with the increase of head count Shipping the wrong goods to the wrong location results in returns Processing returns and related transportation costs is ultra expensive Creates unsatisfied customers Potential for lost supply contracts

  27. StreamServe and RFID StreamServe enables material movement processes to be automated by printing RFID tags for documents, items and parcels StreamServe uses data from existing application output to create RFID tags in addition to the existing document, without altering the existing application program StreamServe enables enterprise systems to produce RFID tags centrally, reducing the cost of multiple installations decentrally, depending on the desired architecture of the customer StreamServe, by encoding information in RFID tags, enables the automation of all inventory movements assuring 100% accuracy of supply chain data Enabling organizations with 100% inventory accuracy assures the right products are shipped, to the right locations, at the right time – Supporting the Just-In-Time technique.

  28. Fax A system to connect to your fax software... Thank you for your order!

  29. PDF A system to create documents that are supported on all operating systems. Easy to email, print and store in digital archive.

  30. Email A system to connect to your email software... M3 Output Solution can create an order acknowledgement as a PDF and then attach it to an email. If the order consists of items that comes with a special transport declaration or installation guide, it can be attached at the same time!

  31. Excel Example, Purchase Order Report

  32. Customer Services views same document as customer Archive

  33. My invoices on the web

  34. Electronic Invoicing

  35. E-Invoicing with StreamServe Business Value Solution Explanation • Increased operational efficiency • Greater expense control • Accommodates company business model and business process • Removes cost for print, paper and postage. • Multi channel distribution of customised invoices • Electronic Invoicing • Enables customers to convert to electronic invoicing with a custom connection • Increased customer satisfaction • Creates increased brand awareness • Self Service • Communicate compliant invoices in accordance to EU directive 2001/115/EC • Meet complex local and cross border regulatory requirements more efficiently • Compliance

  36. Case Study: Electronic Invoicing Business Problem • All companies in Denmark are by law forced to send electronic invoices to all municipalities. Business Goals • StreamServe enables TDC to respond to these demands and send electronic invoices in the requested format – OIOXML • Improves cash run rate Denmarks largest telecom service provider with 14 million customers in Denmark

  37. Post-processing • Postbank have achieved cost reduction from 51 to 25 Euro cents per document for print process, handling and postage. Staging documents ERP A Post-processorRepository A B Stream- Server Document Broker WMS B C • Example - 100,000 documents • At 51 cents = €51,000 • At 25 cents = €25,000 CRM C

  38. Important! All customers can take advantage of StreamServe Base Package • Two upgrade steps • Customers existing layouts needs to be converted • M3 layout repository for the customers version needs to be converted

  39. Turn StreamServe into a competitive advantage • Make a difference for your customers, partners and suppliers • Complete integration of the Output Management System • Composition (sorting, barcode, dynamic overlays) • Multi channel distribution • Archiving • Post Processing • High volume • Fail over, high availability, scalability

  40. Thank you for your attention • Paul Swaddle Pre-Sales Manager UK paul.swaddle@streamserve.com +44 (0)7843 211 127 • Rikard Ellbrant Lawson Partnership Manager rikard.ellbrant@streamserve.com +46 8 686 85 85

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