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Understanding Processes and Scenarios in Microsoft Dynamics CRM 2013

In this module, Dynamics CRM consultant Nick Scott from BKD Technologies delves into the core processes that drive Microsoft Dynamics CRM 2013. He explains how different processes work within the system, elucidating the nuances of sales, service, and marketing scenarios. This comprehensive overview equips users with the knowledge to effectively implement CRM strategies tailored to their organizational needs, enhancing performance and customer engagement.

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Understanding Processes and Scenarios in Microsoft Dynamics CRM 2013

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  1. Introduction to Microsoft Dynamics CRM 2013 Nick Scott | Dynamics CRM Consultant with BKD Technologies

  2. 03 | Processes and Scenarios Nick Scott | Dynamics CRM Consultant with BKD Technologies

  3. Module 3: Processes & Scenarios • How Processes Work • Sales Scenario • Service Scenario • Marketing Scenario

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