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COMMUNICATION WARS

COMMUNICATION WARS

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COMMUNICATION WARS

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  1. COMMUNICATION WARS A REVIEW OF COMMUNICATION BARRIERS BETWEEN PILOTS AND MECHANICS

  2. COMMUNICATION WARS • THIS IS AN EXPERIMENTAL AND CREATIVE 2 HOUR AVIATION SAFETY TRAINING PROGRAM. • REQUIRES AUDIENCE PARTICIPATION TO SUCCEED. • DESIGNED TO MAKE YOU THINK.

  3. DISCLAIMER STATEMENT • EACH PRESENTATION WILL BE DIFFERENT, BECAUSE THE PARTICIPANTS ARE DIFFERENT, SO THIS PRESENTATION MAY NOT MEET OR IT MAY EXCEED THE STATED GOALS AND OBJECTIVES

  4. COMMUNICATION WARSGOALS: • TO IMPROVE COMMUNICATIONS. • TO EXAMINE THE BARRIERS TO COMMUNICATION BETWEEN PILOTS AND MECHANICS. • TO REVIEW THE PILOT AND MECHANICS DUTIES AND RESPONSIBILITIES UNDER THE FAR

  5. COMMUNICATION WARS OBJECTIVES: • TO CREATE GREATER UNDERSTANDING BETWEEN PILOTS AND MECHANICS. • TO IMPROVE SAFETY THROUGH BETTER COMMUNICATIONS. • TO HAVE A LITTLE FUN DURING THE LEARNING PROCESS.

  6. RULES: BECAUSE THIS IS AN INTERACTIVE CLASS THE FOLLOWING RULES APPLY . • BE NICE. • BE CONCISE IN YOUR COMMENTS. • BE HONEST. • LISTEN WITH BOTH EARS.

  7. SUGGESTION TO IMPROVE AUDIENCE PARTICIPATION • MANY FOLKS HATE VOICING THEIR OPINION IN PUBLIC. IT MIGHT BE HELPFUL IF YOU START YOUR COMMENTS WITH THIS PHRASE: “I KNOW OF A MECHANIC OR PILOT WHO SAYS”--------------------------------------------------------------------------------------------------------------------------------

  8. RULES • THE PROGRAM IS 2 HOURS LONG UNLESS THE PARTICIPANTS ASK FOR ANOTHER 30 MINUTES. • SPEAKERS HAVE A 1 MINUTE LIMIT. • UMPIRE HAS THE FINAL WORD. • NO SPITTING, NAME CALLING, OR CUSSING ALLOWED.

  9. RULES • MECHANICS SIT ON THE RIGHT OF THE ROOM, PILOTS SIT ON THE LEFT (FACING THE SPEAKER). • EACH GROUP WILL PICK A LEADER. • THE UMPIRE CAN STOP ANY SPEAKER, SEND SPEAKERS TO THE PENALTY BOX, AND SERVE AS THE OFFICIAL TIME KEEPER..

  10. !!!!!!NOTICE!!!!!!! FOLKS, YOU NOW HAVE FIVE MINUTES TO CHANGE SEATS AND TO PICK YOUR LEADERS

  11. INTRODUCTIONS • INSTRUCTOR: TONY JANCO (WELL SPRING OF FAR KNOWLEDGE) • FACILITATOR: BILL O’BRIEN (FAST-TALKING BUREAUCRAT) • UMPIRE: KATHY WADSWORTH (SHE WHO MUST BE OBEYED)

  12. QUESTION? DOES A COMMUNICATION PROBLEM REALLY EXIST?

  13. DEFINITIONS: • COMMUNICATIONS: IS THE TRANSFER OF INFORMATION FROM A SPEAKER (TRANSMITTER) TO A LISTENER (RECEIVER) • GOOD COMMUNICATIONS IS ACHIEVING THE DESIRED RESPONSE IN THE LISTENER (RECEIVER)

  14. LET’S LOOK AT SOME ACTUAL LOG BOOK ENTRIES

  15. SAMPLE LOG BOOK ENTRIES • PILOT: EVIDENCE OF HYDRAULIC FLUID IN LEFT MAIN WHEEL WELL. • MECHANIC: REMOVED EVIDENCE WITH A RAG.

  16. SAMPLE LOG BOOK ENTRIES • PILOT: AUTOPILOT AUTO LAND FUNCTION VERY ROUGH. • MECHANIC: THIS AIRCRAFT’S AUTO PILOT DOES NOT HAVE AUTO LAND FUNCTION.

  17. SAMPLE LOG BOOK ENTRIES • PILOT: 18 DEAD BUGS ON WINDSHIELD. • MECHANIC: 18 LIVE BUGS ON ORDER.

  18. IS THERE A PROBLEM? • RESPECT ? • JUDGING? • ATTITUDE? • BIAS? • PASSIVE AGGRESSION?

  19. LET’S LOOK AT THE PROBLEM • BECAUSE COMMUNICATION IS VERY COMPLICATED AND VERYCOMPLEX. LET’S LOOK AT ONLY ONE FACTOR. THE ONE WE HAVE CHOSEN IS PERHAPS THE MOST IMPORTANT FACTOR IN HUMAN COMMUNICATION, IT IS CALLED:

  20. PERCEPTION

  21. PILOTS HOW WOULD YOU DESCRIBE WHAT MECHANICS ARE LIKE, TO A VISITOR FROM MARS?

  22. MECHANICS HOW WOULD YOU DESCRIBE A PILOT, TO A VISITOR FROM PLUTO?

  23. PERCEPTIONS ARE: • IMMEDIATE • TEND TO BE STEREOTYPED • NOT ALWAYS RIGHT • MOSTLY BASED ON VISUAL CUES • HARD TO CHANGE

  24. EXPERTS SAY PILOTS ARE: • RISK TAKERS • GOOD COMMUNICATORS (VERBAL) • GOOD COMPROMISERS • GOAL ORIENTED • GOOD WITH ABSTRACT CONCEPTS • TRUST OTHERS EASILY • EXTROVERTS/SHOWMEN

  25. EXPERTS SAY MECHANICS ARE: • PRACTICAL/ TASK FOCUSED • PROCESS ORIENTED • YES/NO DECISION MAKERS • TRUST HIM/HERSELF FIRST • INTROVERT/MODEST • GOOD WITH VISUAL CONCEPTS • FAIR TO POOR COMM. SKILLS

  26. AMAZING AS IT SEEMS BOTH PILOTS AND MECHANICS LOVE AVIATION BUT FOR TWO DIFFERENT REASONS

  27. TWO DIFFERENT AVIATION LOVE AFFAIRS • PILOTS LOOK AT AN AIRCRAFT IN FLIGHT AND WISH THEY WERE THERE. • MECHANICS LOOK AT AN AIRCRAFT IN FLIGHT AND PERFORM A VISUAL INSPECTION TO SEE IF IT IS AIRWORTHY.

  28. TO HELP YOU ALL REMEMBER THE DIFFERENCES BETWEEN PILOTS AND MECHANICS, IT IS TIME FOR A STORY ABOUT A FROG, A PILOT, AND A MECHANIC.-----------------------

  29. QUESTION? HOW ABOUT SOME SUGGESTIONS FROM BOTH GROUPS TO IMPROVE COMMUNICATIONS BETWEEN BOTH SETS OF AVIATION PROFESSIONALS?

  30. SOME SUGGESTIONS FOR THE SPEAKER • KNOW WHAT RESPONSE YOU WANT TO ACHIEVE. • TELL THE PERSON WHY YOU WANT THAT RESPONSE. • UNDERSTAND WHERE THE OTHER GUY LIVES. • BE CLEAR, CONCISE, AND COMPLETE.

  31. SOME SUGGESTIONS FOR THE LISTENER • LISTEN WITH BOTH EARS. • REPEAT THE MESSAGE IN YOUR OWN WORDS FOR CONFIRMATION. • UNDERSTAND WHERE THE OTHER GUY LIVES. • IF YOU DO NOT UNDERSTAND--TELL HIM/HER THAT YOU DO NOT UNDERSTAND.

  32. NOW LET’S LOOK AT THOSE LOG BOOK ENTRIES AGAIN

  33. SAMPLE LOG BOOK ENTRIES • PILOT: EVIDENCE OF HYDRAULIC FLUID IN LEFT MAIN WHEEL WELL. • MECHANIC: REMOVED EVIDENCE WITH A RAG.

  34. SUGGESTED ENTRY • PILOT: HYDRAULIC ACTUATOR APPEARS TO BE LEAKING FLUID IN LEFT WHEEL WHEEL. • MECHANIC: TIGHTENED “B” NUT ON HYDRAULIC ACTUATOR , LEAK CHECK OK.

  35. SAMPLE LOG BOOK ENTRIES • PILOT: AUTOPILOT AUTO LAND FUNCTION VERY ROUGH. • MECHANIC: THIS AIRCRAFT’S AUTO PILOT DOES NOT HAVE AUTO LAND FUNCTION.

  36. SUGGESTED LOG BOOK ENTRY: • PILOT: AUTO LAND OF AUTO-PILOT NOT FUNCTIONING. • MECHANIC: AUTO-PILOT INSPECTED AND FOUND OK, AUTO-LAND FUNCTION DOES NOT APPLY TO THIS AUTOPILOT

  37. SAMPLE LOG BOOK ENTRY: • PILOT: 18 DEAD BUGS ON WINDSHIELD. • MECHANIC: 18 LIVE BUGS ON ORDER.

  38. SUGGESTED LOG BOOK ENTRY • PILOT: WINDSHIELD COVERED WITH BUGS, PLEASE CLEAN, HARD TO SEE. • MECHANIC: CLEANED WINDSHIELD.

  39. QUESTION: DO YOU THINK THERE WAS SOME SNEAKY GOVERNMENT CONSPIRACY BEHIND THIS PRESENTATION?

  40. YES! YOU ARE ABSOLUTELY RIGHT! THERE WAS!

  41. WHAT ARE WE TRYING TO SELL TONIGHT?

  42. GOOD COMMUNICATIONS BETWEEN PILOTS AND MECHANICS IS A SHARED RESPONSIBILITY WHICH MAKES AVIATION A WHOLE LOT SAFER.

  43. NOW TO SHARE WITH YOU THE CONCEPT OF “SHARED RESPONSIBILITY” IS: MR.. TONY JANCO

  44. SHARED RESPONSIBILITY WHAT IS IT?

  45. SHARED RESPONSIBILITY • IT’S ABOUT RESPONSIBILITY. • IT’S ABOUT AIRWORTHINESS. • IT’S ABOUT SAFETY. • IT‘S ABOUT PROFESSIONALISM. • IT’S MAKES AVIATION WORKBY HOLDING TO A STANDARD.

  46. DEFINITION: • SHARED RESPONSIBILITY : IS THE CONCEPT BY WHICH OWNERS, PILOTS, AND MECHANICS SHARE IN THE RESPONSIBILITY FOR THE AIRWORTHINESS OF AN AIRCRAFT.

  47. HEY “WELL SPRING OF KNOWLEDGE” WHO SAYS I HAVE TO SHARE ANY RESPONSIBILITY?

  48. THE UNITED STATES GOVERNMENT

  49. THE STANDARD FOR AVIATION SAFETY IS: • FEDERAL AVIATION REGULATIONS (FARS) • FOUND IN TITLE 14 OF THE CODE OF FEDERAL REGULATIONS

  50. OWNER/OPERATOR RESPONSIBILITY FOR AIRWORTHNESS • FAR 91.403 “GENERAL” SAYS: THE OWNER/OPERATOR OF AN A/C IS PRIMARILY RESPONSIBLE FOR MAINTAINING THAT AIRCRAFT IN AN AIRWORTHY CONDITION, INCLUDING COMPLIANCE WITH PART 39 (AD)