1. The Redemption of Superannuation Funds Presented by <name here>

2. Session Objectives Explain the Seven Steps of the Superannuation Redemption Process Demonstrate the screens on the ASGARD Production System (APS) which verify each step of the Superannuation Redemption Process. Learning Outcomes By the end of this session participants will be able to; Describe the Seven Step of the Superannuation Redemption Process Define the APS screens which reflect each of the seven steps of the Superannuation Redemption Process

3. Minutes Subject 5 Welcome, Objectives and Session Plan 15 Redepmtion of Superannuation Funds - Seven Step Process 10 Activity 1 25 Steps 1 to 4 - Registraion, Eligibility, Hold & Redeeming 10 Break Session Plan 15 Steps 5 to 7 - Actualised, Manual Authorisation & Finalised 10 Activity 2 10 Activity 3 10 Activity 4 5 Question & Answer Forum 5 Evaluation, Summary & Close

4. Seven Step Process 1. Registration ** 3. Hold 4. Redeeming 5. Actualised 6. Manual Authorisation 7. Finalised Redemption of Superannuation Funds 1. Registration - The data entry of the redemption request details into the APS 2. Eligibility - The process of ensuring that an Investor has provided sufficient information which proves that they are eligible to access their Superannuation Funds 2. Eligibility ** 3. Hold - The request for more information from an Investor so as to prove that they are eligible to access their Superannuation funds 4. Redeeming - The process of converting Managed Funds & Shares (Investor assets) into cash 5. Actualised - The requested sum (dollar amount) of Superannuation funds is completely converted from Managed Funds & Shares into cash 6. Manual Authorisation - The preparation of Bank Files/Cheques so that funds held in cash can be transferred to the Investor 7. Finalised - The redeemed funds and attached correspondence are forwarded to the Investor ** Step 3 (Hold) is to be omitted if the Investor has proved themselves eligible to access their funds in Step 2 (Eligibility)

5. Seven Step Process 1. Registration 2. Eligibility 3. Hold 5. Actualised 6. Manual Authorisation 7. Finalised Activity 1 Here are the seven steps of the Superannuation Redemption Process. You may have noticed that they are not in their correct sequential order. Place the steps in their correct sequential order and record your answers on page 6 of your participant notes Hold - The request for more information from an Investor so as to prove that they are eligible to access their Superannuation funds Manual Authorisation - The preparation of Bank Files/Cheques so that funds held in cash can be transferred to the Investor Eligibility - The process of ensuring that an Investor has provided sufficient information proving that they are eligible to access their Superannuation Funds Finalised - The redeemed funds and attached correspondence are forwarded to the Investor Actualised - The requested sum (dollar amount) of Superannuation funds is completely converted from Managed Funds & Shares into cash Registration - The data entry of the redemption request details into the APS Redeeming - The process of converting Managed Funds & Shares (Investor assets) into cash

6. The following details are extracted from Investor Redemption Form and entered into the APS • The remainder of the details on this screen • automatically populate on the APS • This includes the Exit Status R REGISTRATION 1. Registration Client Name & Account Number 2. Eligibility Exit Type; Drawdown or Closure 4. Redeeming Date Investor signed the Redemption Form 5. Actualised Total Amount Requested. Only required if Drawdown 6. Manual Authorisation Exit Status 7. Finalised 1. Registration - The data entry of the redemption request details into the APS 1. Registration 3. Hold

7. 1 Registration • If the Investor states that they are Retired on their Redemption form, then they are Eligible to redeem their funds. • The Exit Reason is stated as RT - Retirement on the APS • In this instance the Superannuation Redemption Request proceeds to Step 4 - Redeeming • If the Investor does not state that they are Retired on their Redemption form, then the Superannuation Redemption Request proceeds to Step 3 - Hold 2. Eligibility 3. Hold 4.Redeeming Exit Reason Retirement 5. Actualised 6. Manual Authorisation 7. Finalised 2. Eligibility - The process of ensuring that an Investor has provided sufficient information which proves that they are eligible to access their Superannuation Funds 2. Eligibility

8. 1. Registration • If the Investor has not stated that they are Retired • on their form, the Superannuation Redemption Request • Exit Status is shown as H HOLD on the APS • When the Investor forwards proof that they are Retired • to ASGARD, the Superannuation Redemption proceeds • Step 4 - Redeeming 2. Eligibility 3. Hold Exit Status 5. Actualised 6. Manual Authorisation 7. Finalised 3. Hold - The request for more information from an Investor so as to prove that they are eligible to access their Superannuation funds 3. Hold 4. Redeeming

9. 1. Registration • This Step is reflected by the Exit Status of R REDEEMING on the APS 2. Eligibility 3. Hold 5. Actualised 6. Manual Authorisation Exit Status 7. Finalised 4. Redeeming - The process of converting Managed Funds & Shares (Investor assets) into cash 4. Redeeming 4. Redeeming

10. This Step is reflected by the Exit Status of A ACTUALISED on the APS • A report is run each day which identifies the Superannuation Redemption Requests that are Actualised • These requests proceed to the Manual Authorisation Step 1. Registration 2. Eligibility 3. Hold 4. Redeeming 6. Manual Authorisation Exit Status 7. Finalised 5. Actualised - The requested sum (dollar amount) of Superannuation funds is completely converted from Managed Funds & Shares into cash 5. Actualised 5. Actualised

11. 1. Registration • The APS reflects an Exit Status of • M MANUAL AUTHORISATION whilst the Cheque/Bank • Files are being prepared 2. Eligibility 3. Hold 5. Actualised 6. Manual Authorisation Exit Status 7. Finalised 6. Manual Authorisation - The preparation of Bank Files/Cheques so that funds held in cash can be transferred to the Investor 6. Manual Authorisation 4. Redeeming

12. 1. Registration • The APS reflects an Exit Status of F FINALISED when Redemption Payment Correspondence is forwarded to the Investor 3. Hold 4. Redeeming 5. Actualised 6. Manual Authorisation Exit Status 7. Finalised 7. Finalised - The redeemed funds and attached correspondence are forwarded to the Investor 7. Finalised 2. Eligibility

13. Activity 2 Answer the following questions by referring to the below-mentioned APS screen. Record your answers on Page 15 of your Participant Notes. • What is the Exit Status of this Superannuation Redemption Request? • What is the name and account number of this Client/Investor? • When was the Superannuation Redemption Request received into ASGARD? • Is this Superannuation Redemption Request a Drawdown or Closure payment?

14. Activity 2 Answers • What is the Exit Status of this Superannuation Redemption Request? • Registration • What is the name and account number of this Client/Investor? • Name: Miss Michelle A Glass • Account Number: 5556667 • When was the Superannuation Redemption Request received into ASGARD? • 23/04/2004 • Is this Superannuation Redemption Request a Drawdown or Closure payment? • Closure Payment

15. Activity 3 Answer the following questions by referring to the below-mentioned APS screen. Record your answers on Page 17 of your Participant Notes. • What is the Exit Status of this Superannuation Redemption Request? • The next step in the Superannuation Redemption Process for this payment will be • Step 3 - Hold • Step 2 - Eligibility • Step 4 - Redeeming • Step 5 - Actualised

16. Activity 3 Answers • What is the Exit Status of this Superannuation Redemption Request? • Eligibility • The next step in the Superannuation Redemption Process for this payment will be • Step 3 - Hold • Step 2 - Eligibility • Step 4 - Redeeming • Step 5 - Actualised

17. Screen 1 Screen 2 Screen 3 Screen 4 Activity 4 Indicate the Exit Status that is displayed on each of the APS screens Record your answers on Page 19 of your Participant Notes.

18. Screen 1 Screen 2 Screen 3 Screen 4 Activity 4 Answers Redeeming Actualised Manual Authorisation Finalised

19. Learning Outcomes - Revisited By the end of this session participants will be able to. Describe the Seven Step of the Superannuation Redemption Process Define which ASGARD Production System (APS) screens reflect each of the seven steps of the Superannuation Redemption Process

20. Question and Answer Forum • Any final questions you would like answered? • Training Feedback Sheet • Please take two moments to complete the Evaluation Form which is • located on Page 21 of your Participant notes. • Upon completion, detach this page from your notes and hand it to the trainer • Thank you for attending • Please contact me on the following details if you have any further queries • Anne Genovese • Phone: (08) 9415 5288 • e-mail: anne.genovese@sealcorp.com.au