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Welcome to Asheville

Welcome to Asheville. 1961 – AERIAL VIEW. 1961 – AIRSIDE. 1961 – TERMINAL. 1961 – DELTA. 2011 – AERIAL VIEW. 2009 - BAGGAGE CLAIM. 2010 - MAIN LOBBY. 2010 - TICKET COUNTER LOBBY. 2011 – TERMINAL. 2011 – TERMINAL. 2011 – TERMINAL. 2011 – LANDSIDE.

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Welcome to Asheville

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  1. Welcome to Asheville

  2. 1961 – AERIAL VIEW

  3. 1961 – AIRSIDE

  4. 1961 – TERMINAL

  5. 1961 – DELTA

  6. 2011 – AERIAL VIEW

  7. 2009 - BAGGAGE CLAIM

  8. 2010 - MAIN LOBBY

  9. 2010 - TICKET COUNTER LOBBY

  10. 2011 – TERMINAL

  11. 2011 – TERMINAL

  12. 2011 – TERMINAL

  13. 2011 – LANDSIDE

  14. OPERATIONS, MAINTENANCE AND CUSTODIAL TEAM

  15. DEPARTMENT ORGANIZATIONAL CHART Director of Operations Airport Operations Supervisor II (Airside/Landside) Airport Maintenance Department Airport Custodial Department

  16. OPERATIONS DUTIES & RESPONSIBILITIES • Parking activities • Snow desk operation • SIDA badge requests • FAA Airport Certification Manual upkeep • Tenant equipment training • Investigate airspace hazards • Monitors/coordinates construction • NOTAM program oversight • Terminal Building operations • FAA Rules and Regulations compliance • Daily airfield inspection program • Special events • Escort duties • SIDA training • SIDA badging • Parking permits • Communications Center/Dispatch functions • Wildlife Hazard Management Program • Storm Water Management Program • Airfield Driver Training Program • Fuel System Inspection Program • IROPS (Tarmac Delay Program) • SMS (Safety Management System) • Runway Incursion Program • Various daily events, occurrences and emergencies

  17. SNOW REMOVAL

  18. OPERATIONS DUTIES & RESPONSIBILITIES • Parking activities • Snow desk operation • SIDA badge requests • FAA Airport Certification Manual upkeep • Tenant equipment training • Investigate airspace hazards • Monitors/coordinates construction • NOTAM program oversight • Terminal Building operations • FAA Rules and Regulations compliance • Daily airfield inspection program • Special events • Escort duties • SIDA training • SIDA badging • Parking permits • Communications Center/Dispatch functions • Wildlife Hazard Management Program • Storm Water Management Program • Airfield Driver Training Program • Fuel System Inspection Program • IROPS (Tarmac Delay Program) • SMS (Safety Management System) • Runway Incursion Program • Various daily events, occurrences and emergencies

  19. CONSTRUCTION ACTIVITIES

  20. OPERATIONS DUTIES & RESPONSIBILITIES • Parking activities • Snow desk operation • SIDA badge requests • FAA Airport Certification Manual upkeep • Tenant equipment training • Investigate airspace hazards • Monitors/coordinates construction • NOTAM program oversight • Terminal Building operations • FAA Rules and Regulations compliance • Daily airfield inspection program • Special events • Escort duties • SIDA training • SIDA badging • Parking permits • Communications Center/Dispatch functions • Wildlife Hazard Management Program • Storm Water Management Program • Airfield Driver Training Program • Fuel System Inspection Program • IROPS (Tarmac Delay Program) • SMS (Safety Management System) • Runway Incursion Program • Various daily events, occurrences and emergencies

  21. 5 K RUNWAY RUN

  22. OPERATIONS DUTIES & RESPONSIBILITIES • Parking activities • Snow desk operation • SIDA badge requests • FAA Airport Certification Manual upkeep • Tenant equipment training • Investigate airspace hazards • Monitors/coordinates construction • NOTAM program oversight • Terminal Building operations • FAA Rules and Regulations compliance • Daily airfield inspection program • Special events • Escort duties • SIDA training • SIDA badging • Parking permits • Communications Center/Dispatch functions • Wildlife Hazard Management Program • Storm Water Management Program • Airfield Driver Training Program • Fuel System Inspection Program • IROPS (Tarmac Delay Program) • SMS (Safety Management System) • Runway Incursion Program • Various daily events, occurrences and emergencies

  23. Wildlife

  24. OPERATIONS DUTIES & RESPONSIBILITIES • Parking activities • Snow desk operation • SIDA badge requests • FAA Airport Certification Manual upkeep • Tenant equipment training • Investigate airspace hazards • Monitors/coordinates construction • NOTAM program oversight • Terminal Building operations • FAA Rules and Regulations compliance • Daily airfield inspection program • Special events • Escort duties • SIDA training • SIDA badging • Parking permits • Communications Center/Dispatch functions • Wildlife Hazard Management Program • Storm Water Management Program • Airfield Driver Training Program • Fuel System Inspection Program • IROPS (Tarmac Delay Program) • SMS (Safety Management System) • Runway Incursion Program • Various daily events, occurrences and emergencies

  25. AIRFIELD EMERGENCY

  26. SOMEONE LIKES BBQ!

  27. OPERATIONS DEPARTMENT

  28. RESERVED PARKING

  29. TAXI STAGING AREA

  30. AVL GROUND TRANSPORTATION One Exclusive Ground Transportation Company

  31. PASSANGERS DEMAND “Were are the taxis” “Why do we not have public transportation at the airport” “I am stuck in Asheville Airport and cant get out” “We would like to see cabs available” “I want more green options”

  32. 2007

  33. GUEST SERVICES DESK & GROUND TRANSPORTATION • 2008 Permitted Transportation at AVL • 5 Taxi Companies • 4 Car Services Companies

  34. Total - 2624

  35. NEW GUEST SERVICES DESK

  36. AVL GROUND TRANSPORTATION Total Vehicles: 206 Total 2012 Enplanements: 317674 8 Taxies Companies 27 Car Service Companies 2 City Buses 7 Hotel Shuttles One Exclusive Ground Transportation Company

  37. GUEST SERVICES STAFF & VOLUNTEERS

  38. Pulse of the Customer

  39. SPONSORS

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