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Wireless Email and Messaging

Wireless Email and Messaging. Spring Comdex - Chicago, IL April 4, 2001. Corporate Profile. GoAmerica, Inc. established 1995 Nationwide wireless data and communications solutions for businesses and mobile professionals IPO in April, 2000 (Nasdaq NM: GOAM)

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Wireless Email and Messaging

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  1. Wireless Email and Messaging Spring Comdex - Chicago, IL April 4, 2001 GoAmerica, Inc

  2. Corporate Profile • GoAmerica, Inc. established 1995 • Nationwide wireless data and communications solutions for businesses and mobile professionals • IPO in April, 2000 (Nasdaq NM: GOAM) • Headquarters in Hackensack, NJ and data center in New York, NY • Regional sales offices in Atlanta, Chicago, Dallas, Los Angeles, New York, Orlando, Sacramento, San Francisco and Washington DC • 300 + Employees

  3. Business Trends

  4. Wireless Email/Messaging History • 1990s - 2000 • For many corporations implementing a wireless data solution, basic email was THE solution • Being connected to corporate email or having an additional email address for a wireless device was enough • 2000 - Beyond • Email is the necessary core of an overall solution • Evolution of devices, networks and applications provide natural landscape for higher level and more comprehensive solutions • Growth of mobile professional sector provides more demanding customer • Enterprises searching for total solutions

  5. Strong Mobile Professional GrowthBackbone of Wireless Data Users • International Data Corporation forecast shows strong growth in Mobile Professional category • People who spend 20% or more of time away from office • 47 million Mobile Professionals by the end of 2003

  6. Key Organizational Drivers • Network Computing Poll • June 2000 • Email survey conducted of subscriber base • Specific corporate data/applications and email dominate responses

  7. Email and Messaging Importance • Recent survey by Telephia and Strategis Group • Which wireless data services are you most interested in having access to? • Top 4 answers: • E-mail - 65%Company network/servers - 27% • Web Browsing - 30%Address book/calendar functions - 27%

  8. The Market Going Forward • Solutions more “horizontal”: expanding data’s “sweet spot” out of verticals: • Beyond email, complete groupware access and solutions (calendar, contacts, etc.) • Business applications: taking what companies use to run their businesses and making them wireless - everyday functionality • CRM, ERP • Intranet access • Document Management • Email and messaging an integral component of the overall solution

  9. Challenges and Solutions for Enterprises

  10. Choice of Mobile Devices Palm Operating System RIM Wireless Handhelds Laptops Notebooks Windows CE Pocket PC WAP Phones Multiple Corporate Needs Messages Corporate Email Personal Email Corporate Data Transactions Corporate Intranets Document Mngmt. Business Specific Applications CRM SFA Internet news, stocks weather, travel Complex Wireless Data Market Multiple networks. Multiple devices. Multiple formats. Choice of WirelessNetworks Cellular Digital Packet Data CDPD (AT&T, Verizon) Data TAC (Motient) Mobitex (Cingular, Rogers AT&T) Metricom CDMA GSM Flex/Reflex

  11. Corporate Data Access Needs Groupware Solutions • Exchange, Domino, IMAP, POP access and interaction • Beyond the email and messaging solutions of yesterday Corporate Data & Intranet Solutions • Access to corporate documents and information on Intranets and Extranets Wireless Document Management • Wireless access to documents for customization and delivery Mobile Asset Management • Control and order to enterprise ownership, deployment and management of devices Wireless CRM, SFA, ERP • Real-time access to orders, inventories, vital company, supplier and contact information

  12. Corporate Data Access Needs Data Mining for Legacy Systems • Conversion of databases into “wireless ready” databases that are able to be accessed by mobile employees Pertinent Information on the Internet • Information on Demand • Travel, Weather, News, Directions, Searches • Financial information, local information • Open Internet Access • Ability to access any URL

  13. One Access Point: Ease of Use To Interact With Your Data Using A Choice of Networks Your Device Go.Web Mobitex CDPD DataTAC WWW CRM ApplicationsSFA ApplicationsGroupwareCorporate Intranets Go.Web Ricochet CDMA GSM Go.Web GoAmerica empowers you to wirelessly interact with the data you need to do your job more effectively. Using virtually any device. Over virtually any network.

  14. Solution Advice • Solutions must deliver EASY access to the information that users need to do their jobs • Allow for simple access to information from one access point (i.e. intelligent wireless browser) • Internet • Intranets/Extranets • Email and Messaging • Business Applications • Use technology that clarifies and simplifies a confusing wireless data market • Ease of use will always be the primary driver of solution acceptance: not technology

  15. Services Products Support Support and Services Work With Companies that Provide: • Professional Services • In-house staff plus partnerships with integrators for large-scale projects • Solution Delivery • Provide devices, software, service • Provision on networks (relationships with all major wireless data networks) • Account Services • One-stop billing for various devices and services • Customer Service and Technical Support • Highly-trained customer care staff • Support available via phone, fax, email and web

  16. Why Wireless Data? The Bottom Line • Increased productivity from mobile workers • Tasks accomplished quicker and easier • More rapid decision and approval process • Administrative processes streamlined • Mobile employees accomplish more without the aid of internal personnel and administrative staff • Orders from sales reps processed in real-time and not in batch • Tangible Return on Investment • Streamlining and productivity result in increased revenue and decreased overhead

  17. Contact Information • GoAmerica Communications • Web Site: www.goamerica.net • Toll-Free Phone: (888) 462-4600 • Email: corporatesolutions@goamerica.net • Joe McGuire - Director of Enterprise Marketing

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