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Transforming Winners into Champions: Achieving Peak Performance in Organizations

Dr. Fred M. Mills presents insights on fostering peak performance in organizations. Explore how attitudes, beliefs, and values shape employee behavior and impact customer retention. Understand why customers leave and what drives positive change within teams. Learn strategies to create a performance-oriented climate and mindset that empowers individuals and groups to excel. This session offers practical steps to enhance attitudes and behaviors, ultimately leading to greater success for your organization. Join us in driving transformative change!

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Transforming Winners into Champions: Achieving Peak Performance in Organizations

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  1. “Winners to Champions” Creating Peak Performance in Your Organization Dr. Fred M. Mills Transportation Conference F. M. Mills, Inc. (209) 954-9528 Office (209) 954-0188 FAX (209) 608-0946 Cell FMMILLSCO@aol.com

  2. Iceberg Behavior Feeling Attitudes Beliefs Values F. M. Mills, Inc.

  3. Attitude • Information we attach an emotion to. • A habit of thought. • A directional lean either towards or away from something on a subconscious level. F. M. Mills, Inc.

  4. Why Customers Quit • 3% move away. • 6% develop other friendships. • 9% leave for competitive reasons. • 14% don’t come back because of product dissatisfaction. F. M. Mills, Inc.

  5. How Attitudes are Formed • We are born neutral (Empty Bucket). • We begin interacting with environment. • “Experts” evaluate our every performance. • Negative & positive thoughts & feelings are deposited (like rocks) in their respective buckets. STEPS: F. M. Mills, Inc.

  6. Attitude Formation • Words…. • Others or Self jaws • Pictures…. • Real or Imagine • Feeling…. • Limbic System “Real or Synthetic Rock in Bucket” F. M. Mills, Inc.

  7. Attitude “There is Very Little Difference in People But that Little Difference makes a Big Difference. The Little Difference is Attitude. The Big Difference is Whether it is Positive or Negative.” F. M. Mills, Inc.

  8. Why We Don’t Change • Fear • Lack of Pay Value • Don’t Know How • Lack of Feedback F. M. Mills, Inc.

  9. Positive Change • Individual Peak Performance • Peak Performing Teams: Structure • Peak Performing Teams: Climate • Peak Performing Mindset

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