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Voice Services/Local Overview

Voice Services/Local Overview. September 24, 2004. Voice Services/Local Overview. Service Description Vital Statistics Coverage Areas Network Diagrams Features & Benefits Customer Requirements Applications Pricing Structure Why Broadwing is Your Solution.

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Voice Services/Local Overview

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  1. Voice Services/Local Overview September 24, 2004

  2. Voice Services/Local Overview • Service Description • Vital Statistics • Coverage Areas • Network Diagrams • Features & Benefits • Customer Requirements • Applications • Pricing Structure • Why Broadwing is Your Solution

  3. Service Description • Robust local services portfolio providing dial tone and enhanced services across major US markets Supports: • Digital T1 • Multiple configurations • DOD T1 • DID T1 • Channelized DIOD • ISDN PRI • 23B +1D Channel • 64K throughput • Present Company Name and Number to PSTN • Calling Number Delivery (Caller ID)

  4. Vital Statistics • Multiple tandem architecture • Transport diverse design • Direct end-office trunking • Engineered for network reliability • Congestion-free trunking • Strong service level agreements • Premier customer service • Extensive rate center coverage

  5. Coverage Areas • Local presence in top 23 Tier 1 markets • Represent 95%+ of theaddressable business lines in all served LATA’s • Provides rate center coverage acrossthe LATA • Facilities-based, transport diverse carrier

  6. Network Architecture

  7. Local Market Coverage CT LATA 920203, 475, 860, 959 NY LATA 132212, 516, 718, 914, 646, 917, 347, 631, 845 N. NJ LATA 224201, 732, 908, 973, 646, 631 LATA 674206, 253, 360, 425 LATA 128617, 508, 978, 781, 857, 774, 351, 339 LATA 340 248, 313, 517, 586, 734, 810, 278, 679, 947 LATA 628612, 651, 763, 952 LATA 320216, 440 LATA 358312, 847, 630, 708, 773, 815, 219, 224 LATA 722369, 415, 510, 408, 650, 707, 831, 925 N. Virginia LATA 236202, 301, 703, 540, 571, 240, 410, 443 Baltimore LATA 238301, 240, 410, 443 Philly, S. NJ, & DE LATA 228 AND 222215, 267, 484, 445, 610, 302, 609, 856, 835 Philly LATA 220 609 LATA 552214, 254, 469, 817, 903, 940, 972, 682 LATA 438404, 678, 770, 706 LATA 730213, 310, 323, 562, 626, 714, 760, 805, 818, 909, 949, 951, 661 LATA 560281, 409, 713, 832, 936, 979 LATA 460305, 786, 954, 561, 754, 772 **Note--Some area codes may cross LATA boundaries which may result in off-market billing

  8. Local Switching Network

  9. Features & Benefits Summary Digital T1

  10. Features & Benefits Summary ISDN PRI

  11. Customer Requirements • Customer must have a digital PBX • Digital T-1 requires a T-1 interface card on a customer PBX • ISDN PRI requires a PRI interface card on a customer PBX

  12. Applications • Direct Outward Dial (DOD) • Replace existing ILEC/CLEC trunks for outbound local, toll and LD, etc. • Direct Inward Dial (DID) • Delivers inbound traffic directly to station • Direct Inward/Outward Dial (DIOD) • Guarantee a specific number of channels to be either inbound/outbound • Direct Inward/Outward Dial w/Direct Inward Dial (DIOD with DID) • Route calls through an attendant or directly to individual stations

  13. Applications • ISDN PRI • Telecommuting • Offers greater throughput and increases productivity • Inbound Call Centers • Caller ID can be used with screen prompts to greet caller by name • Supports both voice and data • Supports enhanced 911 (e911) • Video Conferencing

  14. Applications • Inbound Redirect Services • Inbound routing application allowing call centers and other customers to reroute their inbound calls to another number in the event of a disabled T1, PBX, or overflow scenario

  15. Pricing Structure • Monthly Recurring Charges • T1/PRI • DID Rates • Optional Features - (inbound/outbound ANI over T1, CNAMD, Inbound Redirect, D Channel Sharing, etc) • Usage Charges • Standard Local, Toll, Long Distance & Toll Free usage rates • Non-Recurring Charges • Circuit installation charge: - per customer, per PRI • DID Rates

  16. Why Broadwing is Your Solution • Multiple tandem architecture and direct end office trunking • Engineered for the utmost redundancy • One vendor, one point of contact, multiple services • Provides feature-rich services your business need at competitive rates that fit your budget • Competitive rate structures • High customer satisfaction ratings • 60% fewer trouble tickets than the ILEC • Strong SLAs

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