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Study Auckland 30 July 2014 Immigration Update Rob Stevens, General Manager

Study Auckland 30 July 2014 Immigration Update Rob Stevens, General Manager. Today’s presentation topics. Immigration Stats update Context – Immigration and the NZ economy Vision 2015 – Immigration NZ’s integrated change programme Immigration ONLINE – student rollout

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Study Auckland 30 July 2014 Immigration Update Rob Stevens, General Manager

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  1. Study Auckland 30 July 2014Immigration Update Rob Stevens, General Manager

  2. Today’s presentation topics • Immigration Stats update • Context – Immigration and the NZ economy • Vision 2015 – Immigration NZ’s integrated change programme • Immigration ONLINE – student rollout • Industry Partnerships – education sector pilot • Towards 2020

  3. The numbers……by source country

  4. The numbers……by destination sector

  5. The numbers……by destination region

  6. The success of Auckland matters to us……..and its wider than export education • Nearly 40% of the Auckland population born overseas (making it the second largest migrant city per capita after Vancouver) • 1 in 4 of New Zealand's workforce born overseas • Migrants contribute about $1.9 billion annually to GDP • 60% of workforce growth in the past 10 years is from migrants • Second largest diaspora in the world

  7. Immigration New Zealand in context • 1400 staff in 36 locations worldwide • 41 Visa application Centres (VACs) in 25 countries • In the last full financial year: • Over 12 million unique visits to the INZ website (33,000 per day) • Over 700,000 phone / e-mail enquiries to the Immigration Contact Centre • Over 11 million border clearances • 206,360 visitor visa decisions • 166,670 temporary work visa decisions • 83,360 student visa decisions • 38,960 people approved for residence • 751 quota refugees resettled

  8. How we are changing to serve you better • Immigration is a critical enabler for two major export sectors (education - $2.5 B pa; international tourism - $5.5 B pa) Goals: • Better customer service • More consistent decision-making, regardless of location • More cost-efficient application processing • Greater focus on attracting skills, talent and capital to New Zealand • Improved border security • World-class identity management • Greater involvement of “trusted partners” in visa processing decisions • “By 2015 Immigration New Zealand is recognised as a trusted partner, delivering outstanding immigration services and bringing the best people New Zealand needs to prosper.”

  9. Drivers for Change Greater global reach • extending customer-facing network through outsourcing to VACs • 24/7 access to service via online capability Flexible operating model • electronic global work queues • realigning office network to match market priorities Improved risk management • biometric data • triaging applications based on risk and value • international data sharing Online channels • smarter technology • automation of simple processes and tasks • simpler products

  10. Integrated Change - how will it be delivered?

  11. Change is happening – and more is coming • Rationalised global office network (review and closure of some offices) • Greater use of Visa Application Centres (VACs) – 41 now operating in 25 countries • Ministry of Foreign Affairs and Trade no longer involved in visa decision-making • E-visas (label-less visas) enabled in the Pacific – reduces processing times • Visa decision-making being consolidated into large area “hubs” and smaller specialist market offices

  12. What is Immigration ONLINE? • Technology that improves the customer experience, delivers efficiencies (INZ only deals with electronic applications) and is more secure. • A central part of INZ’s Vision 2015 - aimed at having a more flexible, responsive and efficient operating model world-wide • A system that will enable a shift away from paper application forms and manual processing • It isn’t a ‘big-bang’ deployment • It is deliberately incremental and phased to introduce functionality specific to different visa types and, importantly, ensure the online offering meets customer and business needs. • What do we want to achieve? • Immigration services will be delivered online • More consistent decision making • A more flexible business model • Improved fraud detection and prevention • World class identity management capability.

  13. Immigration ONLINE – StudentApplication form

  14. Immigration ONLINE – StudentOnline user account

  15. Immigration ONLINE – Student and next steps • New Visa Options Check went live in last year, helping users understand which visa they may be eligible for. • Immigration ONLINE - Student preparing for go-live. Currently undergoing extensive technical, security and user acceptance testing before going live. • Immigration ONLINE - Student live by the end of August. • The student online application form provides the base for all subsequent online visa types. • Planning for introduction of next online visa types - e.g. temporary work and visitor visas; Chinese language form (for visitors). • Planning around ability for third parties to ‘apply on behalf of’. • Underway with the build of IDme - identity management engine (using biographic and biometric information) - providing strengthened identity assurance.

  16. Role of Industry Partnerships in Vision 2015 • One part of INZ’s Vision 2015 is moving to an operating model that is, in part, based on partnership arrangements with trusted stakeholders. • The intent of these partnerships is to facilitate improved visa processing timeliness and streamlined processes by enabling INZ and its partners to share risk and responsibility. • An Industry Partnership: • Is a one-to-one relationship with an individual entity (even if it is entered into under a wider framework). • Is voluntarily established because of the mutual benefits to New Zealand as a whole, INZ, other NZ Inc. agencies and the partner. • Involves no payments between INZ and the partner (although it may lead to positive commercial outcomes for the partner). • Has defined criteria for entry and continuance. • Involves an element of trust and risk – right incentives and sanctions.

  17. Existing Industry Partnerships

  18. Export Education Industry Partnership Pilot • Allows 25 invited education providers to offer fast-tracked visa application processing for selected students • Provider confirms that student is genuine and has sufficient funds for study • INZ undertakes health and character checks, still makes final decision • Pilot launched in early January, for the start of the 2014 academic year • Providers play a greater role in immigration decisions that involve them • Pilot may be expanded to other providers in 2015, depending on results of the pilot

  19. Industry Partnership Pilot – participants

  20. Industry Partnership Pilot – participants

  21. Industry Partnership Pilot – speed

  22. International immigration cooperationLonger Term Vision – to 2020

  23. National Office – policy and strategic issues: rob.stevens@mbie.govt.nz andrew.webber@mbie.govt.nz Palmerston North Branch - operational issues: educationproviders@mbie.govt.nz

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