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End-to-End Quality in IP networks: Can we offer and charge it?

End-to-End Quality in IP networks: Can we offer and charge it?. Marco Alfano marco.alfano@cselt.it. Magnus Krampell krampell@eurescom.de. Michael Smirnov smirnov@fokus.gmd.de. QoS Present Issues. Mechanisms exist for controlling performance in IP networks (e.g., DiffServ, IntServ)

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End-to-End Quality in IP networks: Can we offer and charge it?

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  1. End-to-End Quality in IP networks:Can we offer and charge it? Marco Alfano marco.alfano@cselt.it Magnus Krampell krampell@eurescom.de Michael Smirnov smirnov@fokus.gmd.de WTC 2000

  2. QoS Present Issues • Mechanisms exist for controlling performance in IP networks (e.g., DiffServ, IntServ) • What about the end-to-end QoS? • What is the perception of the user? • How to express end-to-end QoS requirements? Quality Classes? • QoS cost/benefit ratio? • How to control/measure/charge QoS? • End-to-end QoS in a multiprovider environment? But customers do ask for end-to-end QoS! WTC 2000

  3. A possible solution • EURESCOM project QUASIMODO– QUAlity of ServIce MethODOlogies and solutions within the service framework: Measuring, Managing and Charging QoS • 10 Participants: -Telecom Italia/CSELT - Deutsche Telekom AG - British Telecom - Telia AB - Finnet Group - Broadcom - Telenor AS - Portugal Telecom - MATAV Hungarian Telecom - Hellenic Telecomm. Org. WTC 2000

  4. Single quality Single application Quality Classes Application Categories Premium Basic Non real time Real time QUASIMODO Basics • Provide different Quality Classes • Different applications have different performance requirements WTC 2000

  5. A D C User network User network B Provider(s) Network Characterised Characterised Provided QUASIMODO Scenario WTC 2000

  6. QUASIMODO model => QUASI-model • Quality Classes (QC) • Application Categories (AC) • Network Performance Levels (NPL) • NP parameters (delay, jitter, loss) • Bounds, guarantees WTC 2000

  7. Service Offer Specification • Quality Class: Basic or Premium • NPL (AC1), NPL (AC2), NPL (AC3) • Traffic profile • bandwidth, ... • Characterisation of user domain • CPU type, LAN speed, ... • Pricing information • The service offer can be part of a SLA WTC 2000

  8. Example of NPLs • Tested applications: • AC1: VoIP • AC2: A/V Streaming • AC3: Web E-commerce WTC 2000

  9. Service Offer (NPLs, …) Charge 7 3 Application Categories 6 4 1 5 2 QualityClass Actual Network Performance Offer and charge • We offer managed Quality Classes to the user/customer and charge for them WTC 2000

  10. NPL measurement based on Cisco SA Agent QoS control based on Diff-Serv LAN LAN LAN LAN Premium Premium Cisco Router Linux Router Cisco Router Basic Basic Traffic Generator QoS Measurement and Control WTC 2000

  11. QoS Charging • Charging based on: • Service Offer (promised NPL, traffic profile) • actual usage • provided NPL (QC/AC) • Charging algorithm based on a business model (being defined) • The network must be instrumented to provide the required information WTC 2000

  12. Conclusions • End-to-End Quality • QUASIMODO Project • Quality Classes in a Service Offer Further Information • http://www.eurescom.de/Public/Projects/p900-series/P906/P906.htm • Deliverable 1 to be published soon WTC 2000

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