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Competition Analysis

Competition Analysis. Competition. 3Com – Summary,1. IP telephony systems 3Com NBX 25 Communications System 3Com NBX 100 Communications System 3Com SuperStack 3 NBX Networked Telephony Solution 3Com VCX V7000 Soft Switch. 3Com – Summary,2. Phones

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Competition Analysis

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  1. Competition Analysis

  2. Competition reference only check for update

  3. 3Com – Summary,1 • IP telephony systems • 3Com NBX 25 Communications System • 3Com NBX 100 Communications System • 3Com SuperStack 3 NBX Networked Telephony Solution • 3Com VCX V7000 Soft Switch reference only check for update

  4. 3Com – Summary,2 • Phones • 4 different models of desktop IP phones with 2 line displays • 3Com NBX pcXset Soft phone for windows • Applications • 3Com NBX Call Center application software • 3Com NBX Unified Communications application software reference only check for update

  5. 3Com – Finding information • Information was readily available on everything except the 3Com VCX V7000 Soft Switch reference only check for update

  6. 3Com NBX 25 • 3Com NBX 25 Communications System • Solution for site with up to 25 devices • Proprietary call control • Maximum of 12 Analog FXO lines • Multiple single points of failure • Web based administration reference only check for update

  7. 3Com NBX 25 vs. MX250, 1 reference only check for update

  8. 3Com NBX 25 vs. MX250, 2 reference only check for update

  9. 3Com NBX 100 • 3Com NBX 100 Communications System • Solution for site with up to 200 devices • Proprietary call control (H.323 requires licenses) • Multiple chassis can be linked • Multiple single points of failure • Requires licenses for inter site connectivity between boxes • Web based administration • Competes with the MX250 reference only check for update

  10. 3Com NBX 100 vs. MX250,1 reference only check for update

  11. 3Com NBX 100 vs. MX250,2 reference only check for update

  12. 3Com – SuperStack 3 NBX,1 • 3Com SuperStack 3 NBX Networked Telephony Solution (2 boxes) • Call processor box • Chassis • Solution for site with up to 1500 devices reference only check for update

  13. 3Com – SuperStack 3 NBX,2 • Proprietary call control (H.323 requires licenses) • Multiple chassis can be linked • Requires licenses for inter site connectivity between boxes • Web based administration • Competes with the MX250 and the MX1200 reference only check for update

  14. 3Com – SuperStack 3 NBX vs. MX250,1 reference only check for update

  15. 3Com – SuperStack 3 NBX vs. MX250,2 reference only check for update

  16. 3Com – SuperStack 3 NBX vs. MX1200,1 reference only check for update

  17. 3Com – SuperStack 3 NBX vs. MX1200,2 reference only check for update

  18. 3Com – Licensing • 3Com charges extra for the following items • Voice mail and AA ports • Hours of voice mail (NBX 100) • H.323 ports • TAPI ports • Soft phones • Virtual tie lines to link between sites • Exchanging voice mail between sites • On the fly IP Site License • allows phones to make calls and return their IP address to a pool of IP addresses between calls reference only check for update

  19. 3Com – VCX V7000 • IP Telephony solution for large enterprise • Announced 28 April 2003 • Modified version of carrier class CommWorks softswitch • Uses SIP • Scalable to tens of thousands of users • Integrated with the other NBX platforms by next year • Using SIP reference only check for update

  20. 3Com – Phones and Analog adapter • 3Com NBX Analog Terminal Adapter • Single analog FXS port • NBX 2101 basic phone • LCD 2 x 24 • NBX 2102 phone with separate attendant console • LCD 2 x 16 reference only check for update

  21. 3Com – Phones • Polycom Soundstation IP 3000 • Fully integrated with NBX systems • Phones available in black, white or gray reference only check for update

  22. Executive Phone, 1 reference only check for update

  23. Executive Phone, 2 reference only check for update

  24. Entry Level Phone, 1 reference only check for update

  25. Entry Level Phone, 2 reference only check for update

  26. 3Com – Softphone • pcXset • 3Com Softphone • Must be purchased • Modes • Phone mode (above) • Windows application mode (below) reference only check for update

  27. 3Com - Applications • Call Center Application • 3rd party software from Apropos running on servers • According to reseller, very difficult to debug and does not work well • Only up to 25 agents and 2 supervisors • Unified Communications • Supports up to 25 users per system • Targeted toward sales people and executives reference only check for update

  28. Alcatel - Summary • IP telephony systems • OmniPCX Office • OmniPCX Enterprise • Phones • Reflexes • Applications • Contact Center • WebSoftphone and 4980 Softphone reference only check for update

  29. Alcatel – Finding Information • Detailed information VERY difficult to find • Website difficult to navigate • Information doesn’t add up • OmniPCX office says 2 HDD on one datasheet and 1 HDD on another • Drives do not appear to be on insertable modules • OmniPCX office claims up to 84 10/100 Base-T ports and low point of entry about USD 1500 • Are you going to get an 8 Gbit/s backplane for that price? reference only check for update

  30. Alcatel – OmniPCX Office • Alcatel’s all-in-one box for the SME • 3 different size modules • Each with universal slots • All systems run on Linux • Unified messaging integrated into soltution reference only check for update

  31. Feature Comparison MX250, 1 reference only check for update

  32. Feature Comparison MX250, 2 reference only check for update

  33. Feature Comparison MX250, 3 reference only check for update

  34. Alcatel – OmniPCX Enterprise • Alcatel e-ND OmniPCX Enterprise • Next generation 4400 • Turned the 4400 into a media gateway (e-MG) • Can move call control onto IBM E-servers (e-CS) • Similar approach to Avaya with G600 • Unified messaging integrated into soltution reference only check for update

  35. Feature Comparison MX1200, 1 reference only check for update

  36. Feature Comparison MX1200, 2 reference only check for update

  37. Feature Comparison MX1200, 3 reference only check for update

  38. Alcatel – IP Phones • First Reflexes (USD 90) • Not sold with new line • Easy Reflexes (USD 145) • Premium Reflexes (USD 292) • Advanced Reflexes (USD 396) • Older reflexes phones have to be IP-enabled with extra software • Small fee they claim reference only check for update

  39. Executive Phone, 1 reference only check for update

  40. Executive Phone, 2 reference only check for update

  41. Entry Level Phone, 1 reference only check for update

  42. Entry Level Phone, 2 reference only check for update

  43. Alcatel - Applications • Contact Center • CCagent is a GUI for agents • For OmniPCX Enterprise • CCdistribution and supervision are packages for multimedia skill-based distribution and monitoring of incoming customer correspondence • CCoutbound is an outbound call center package • Genesys Suite 6 • Complete contact center solution reference only check for update

  44. Alcatel - Softphones • 4980 Softphone • Older version of softphone • WebSoftphone • New version of softphone • Distributed free of charge • XML based • XML SDK offered at $4,469 for those who want to customize functions with OmniPCX reference only check for update

  45. Avaya – Summary,1 • IP telephony systems • R300 remote office communicator • IP Office • IP 600 • S8XX Media gateways and GXX Media servers • Phones • IP Phones 46XX series • 802.11b Wireless IP Phone 3606 • Softphone reference only check for update

  46. Avaya – Summary,2 • Applications • Call Center software and Contact Center software • Unified Messenger • IP Agent Softphone reference only check for update

  47. Avaya – Finding Information • Easily found information on IP Office • Medium effort finding information on IP600 • Very hard to find any detailed information on the • S8XX Media gateways and GXX Media servers • Pretty young solution • BCR tested 1.1 beta version of solution in Jan 2003 reference only check for update

  48. Avaya – R300 Remote office communicator • R300 Remote office communicator • Only supports Definity call control • No H.323 • Supports PSTN and WAN connections • T1/E1 PRI and CAS and Frame Relay • Up to 25 digital stations + 2 analog reference only check for update

  49. Avaya – IP Office “Family” • IP Office 401, 403, 406 and 412 • 412 is the newest box • Maximum 60 simultaneous VoIP calls • Requires additional VCM module to support VoIP • Expansion boxes required to add support for analog, BRA and proprietary digital phones reference only check for update

  50. Feature Comparison MX250, 1 reference only check for update

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