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THE CONNECTICUT TAX COLLECTORS ASSOCIATION

THE CONNECTICUT TAX COLLECTORS ASSOCIATION. CIVLS Update March 14, 2014 Status – CT Modernization Program Customer Self-Service – New On Line Capabilities Tax Collector Self-Service – New On Line Capabilities Next Steps. CIVLS Project Timeline. New Capabilities for Constituencies.

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THE CONNECTICUT TAX COLLECTORS ASSOCIATION

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  1. THE CONNECTICUT TAX COLLECTORS ASSOCIATION CIVLS Update March 14, 2014 Status – CT Modernization Program Customer Self-Service – New On Line Capabilities Tax Collector Self-Service – New On Line Capabilities Next Steps

  2. CIVLS Project Timeline

  3. New Capabilities for Constituencies

  4. CIVLS RELEASE 2 FUNCTIONSNEWCAPABILITIES for Business Partners • File Transfers / Changes • Web Transactions • Plate Cancellations • Renew Registrations via the Web • Self-Initiated Compliance Checks • New Tax Town Capabilities • File Transfers to update Customer information • Real-Time Put-ons, Take-offs, & Inquiries Real-Time Updates & Batch File Transfers CT Tax Towns CT DMV Customer Choice Interaction DMV uses Customer’s “Preferred Method of Communication” • Customers resolve tax issues with Tax Towns • Customers can Renew registrations over the web • (Optionally) DMV would support Town processing of Renewals • New Customer Capabilities • Plate Cancellations • Renew Registrations • Self-initiated Compliance Checks 4

  5. NEWCustomer Self-Service CapabilitiesOn Line PLATE CANCELLATIONS • Terminate Reasons • Sold • Junked • Stored • Stolen • Destroyed • Donated • Confiscated • Plates were • Removed • Lost • Stolen 5

  6. NEWCustomer Self-Service CapabilitiesOn Line RENEW REGISTRATIONS 6

  7. NEWCustomer Self-Service CapabilitiesOn Line RENEW REGISTRATIONS 7

  8. NEWCustomer Self-Service CapabilitiesOn Line RENEW REGISTRATIONS 8

  9. NEWCustomer Self-Service CapabilitiesOn Line RENEW REGISTRATIONS 9

  10. NEWCustomer Self-Service CapabilitiesSelf-Initiated Compliance Checks 10

  11. NEWCustomer Self-Service CapabilitiesSelf-Initiated Compliance Checks 11

  12. NEWCustomer Self-Service CapabilitiesSelf-Initiated Compliance Checks 12

  13. NEWCustomer Self-Service CapabilitiesSelf-Initiated Compliance Checks 13

  14. CIVLS IMPROVEMENTSOn Line Tax Collector Capabilities • Real Time Put-ons / Take-offs • CIVLS will provide Tax Collectors access to a “Portal” to do real time put-ons and take-offs so that the customer can go back home and register (i.e. renew) their registrations on-line • DMV would also support the Towns processing the renewals for their citizens at a fee not to exceed $2 (and/or no fee if the Town prefers) so the customer can have a one-stop experience with their local Municipality • As with any new service offering, the DMV would advise speaking with Municipal Corporate Counsel prior to exercising this option. 14

  15. CIVLS IMPROVEMENTSOn Line PORTAL Tax Collector Capabilities • The CIVLS Web Portal will allow the Collectors to process real time put-ons and take-offs. • To access the DMV portal you will need: • A PC with access to the Internet • A web browser. The following are supported: • Current versions of Microsoft Internet Explorer • Current versions of Apple Safari • Current version of Mozilla Firefox • A User Identifier and associated password. The User ID will be obtained through a DMV Administrator. • Specific information regarding the start of the testing process will be provided at a later date. Batch files will be processed through a batch transfer process, however, one-record put-ons and take-offs can be done in real time. 15

  16. CIVLS IMPROVEMENTSOn Line PORTAL CIVLS Portal For Tax Collectors

  17. CIVLS IMPROVEMENTSOn Line PORTAL – Update Exceptions DMV Direct Only On Line Portal • Update Exceptions • Put on / Take off • Inquiry – DMV Direct • Title and Registration • Plate

  18. CIVLS IMPROVEMENTSOn Line PORTAL – Update Exceptions Update Exceptions (e.g. Delinquent Tax)

  19. CIVLS IMPROVEMENTSOn Line PORTAL – Update Exceptions Delinquent Tax Exception Successfully Applied to Customer Record

  20. CIVLS IMPROVEMENTSOn Line PORTAL – Title and Registration Inquiry Let’s demonstrate that the Tax Delinquency was applied correctly by using “Title & Reg Inquiry” Select the customer

  21. CIVLS IMPROVEMENTSOn Line PORTAL – Title and Registration Inquiry Click and Drill Down Click and Drill Down

  22. CIVLS IMPROVEMENTSOn Line PORTAL – Title and Registration Inquiry

  23. CIVLS IMPROVEMENTSOn Line PORTAL – Title and Registration Inquiry This is a “drill down” to the vehicle information for the customer’s vehicle Continued on next page

  24. CIVLS IMPROVEMENTSOn Line PORTAL – Title and Registration Inquiry Continued

  25. CIVLS IMPROVEMENTSOn Line PORTAL – Plate Inquiry Plate Inquiry

  26. CIVLS IMPROVEMENTSOn Line PORTAL – Plate Inquiry

  27. CIVLS IMPROVEMENTSOn Line PORTAL – Plate Inquiry

  28. CIVLS IMPROVEMENTSOn Line PORTAL – Batch File Layout

  29. Next Steps • Portal Real Time and Batch Testing • Spring/Summer 2014 • QUESTIONS? 29

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