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Building a Relationship with Elected Officials

Building a Relationship with Elected Officials. Texas ITC Austin, Texas. Why?. Be a Leader! Represent your Passengers Represent your Community Don’t be the Best Kept Secret in Town Can’t develop your service without it. Basic Hints and Tips. Establish a Relationship Goal: Be a Resource

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Building a Relationship with Elected Officials

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  1. Building a Relationship with Elected Officials Texas ITC Austin, Texas

  2. Why? • Be a Leader! • Represent your Passengers • Represent your Community • Don’t be the Best Kept Secret in Town • Can’t develop your service without it

  3. Basic Hints and Tips • Establish a Relationship • Goal: Be a Resource • Talk to Anyone • Work with Staff • You as Citizen — or You as Agency Representative

  4. The Golden Rules • Always Follow Up • Always Highlight Your Mission/Values • Always Let Them Know How to Contact You • Never Assume Anything • Always thank elected officials

  5. What to Say • Good News Shared • Statistics • Service Openings • New Partnerships • Benchmarks • New Equipment • New Goals

  6. What to Say • Make it Real (Never Waste Their Time) • Connect with Major Local/State/National Events • Human Interest Stories

  7. What to Say • Your Needs (better if you have a relationship first) • Unserved areas • Unserved programs • Unserved issues • Vehicle/facilities • Have a Solution/Avoid Making Demands

  8. What to Say • Invitations to Events (anything that makes you look good!) • Special Treatment if they Attend • Avoid Overbearing • Thank You’s

  9. How to Say It • Press Releases, Faxes • Perfect for good news and invitations • Make personal for friends • Be Strategic • Be Opportunistic • Be succinct and tailor your message • Tie it to your overall objectives

  10. How to Say It • Emails/Phone Calls • Great for “Friends” • Personalize and not officious • Solicit a response • Use only when appropriate • Avoid annoying someone

  11. How to Say It • Meetings/Face-to-Face • Do your homework • Have a purpose – they’re busy • Don’t be afraid to ask for something – they expect it! • Don’t do their work for them • Listen • Connect your work with their issues

  12. When You Get Home • Bogren’s Pick 3 • Develop Your List • Invite a Visit/Ride-Along/District Visit • Develop Short- and Long-Term Objectives • Use the What to Say and How to Say as Guides • Continue Doing the Great Work You Do!

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