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THE ART OF COMPLAINING

THE ART OF COMPLAINING. WHAT’S THE DIFFERNCE BETWEEN…?. ANNOY. To cause slight irritation to (another) by troublesome, often repeated acts. BOTHER. To disturb or anger, especially by minor irritations. IRRITATE. To rouse to impatience or anger. ARE THESE FAMILIAR TO YOU?.

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THE ART OF COMPLAINING

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  1. THE ART OF COMPLAINING

  2. WHAT’S THE DIFFERNCE BETWEEN…? ANNOY To cause slight irritation to (another) by troublesome, often repeated acts. BOTHER To disturb or anger, especially by minor irritations IRRITATE To rouse to impatience or anger

  3. ARE THESE FAMILIAR TO YOU? One thing that annoys me is when my neighbors have a loud karaoke late at night! A thing that irritates me is when clerks are rude to people! He’s the killer! I really hate when someone is talking loudly during a movie! I hate my neighbor’s dog when it barks and barks and chases people! WHICH OTHER SITUATIONS ANNOYS YOU?

  4. LISTENING Listen to Jane and Bob talking about something that irritated them. Act up: bothering people once more The roof: the outside upper part of a building The ceiling: the inside upper part of a room Go off: when alarms activate Reviews: movie critics Argue: fight verbally Marshal: Someone at the movies in charge of the order VOCABULRY

  5. A MINUTE WITH… • Bet your points • You have one minute to complete the interview • c) If you didn’t finish, you will lose your points. • Something that really annoys me • in restaurants is… • When I am in a line, what I really • hate is… • Something that bothers me about • traffic is… • What annoys me about going to • the supermarket is… • It really irritates me at the bank is…

  6. IS THIS YOUR CASE? Dan was trying to sleep last night at 3 a.m.… Dan desperately asked them to stop! If I had a nicer neighbor, I would sleep at night! But, his neighbors were having a loud karaoke war! He woke up very tired next day feeling terrible to go to work!

  7. CONDITIONAL TYPE 2 To refer to dreams, suppositions or suggestions STRUCTURE If + past , + WOULD + verb simple form If I were the boss, I would run better meetings! If I had my own airplane, I wouldn’t drive on the roads with a full car!

  8. WHAT WOULD YOU DO IN THIS CASE? You ran out of gas! Fred got home late! Yoga trouble? I think he’s overweight. His girlfriend never called!

  9. Complete the sentences with the right form of the verb 1.- If I ______(be) you, I ____________(not/phone) her. 2.- You _________(pass) your exams if you _________(study) harder. 3.- If he ________(fall) asleep earlier, he _________(not/be) so tired in the morning. 4.- If my car _______ (break) down in the middle of the night, I ___________(not/know) what to do. 5.- What __________ (happen) if someone ________(invite) you to travel to the U.S.A.? 6.- If she ________(not/like) French so much, she ___________(not/study) it at school. were wouldn’t phone would pass studied fell wouldn’t be broke wouldn’t know would happen invited didn’t like wouldn’t study • Choose an option got • If I ______ promoted, I would be able to buy a bigger house. • 2. I think it would create much better discipline in the office • if you ______ me a bit more respect in front of my staff. • 3. If we didn't agree to their terms, what _____________ ? • 4. If my computer was stolen, I ____________ months of work. • 5. If you stopped smoking, you __________ a lot better pretty quickly would feel would happen had wouldn’t work got had would happen wouldn’t work would feel

  10. WHAT TYPE OF COMPLAINER ARE YOU? TURN 05 / 500 I complain because it’s my right! I never complain AN ACTIVIST A SILENT SUFFERER I complain at the slightest opportunity! I only complain when I have to A FIGHTER A CALM, COLLECTED TYPE

  11. COMPLAINING ABOUT THIS… A police officer stops you for no reason and asks you for money! The travel agency printed your departure time wrong and you are almost late! The ant-aging cream you bought to your Chaffra representative is not working! Someone gets in your way while you are in traffic!

  12. LET’S SEE THIS CASE… Gina was trying to buy something on internet… Then, her computer froze and she clicked many times on the “yes” button… When she received her bill, it was very expensive… Costumer service couldn’t help her as she “clicked” 15 times! If I had been more patient, I wouldn’t have lost my money!

  13. CONDITIONAL TYPE 3 To refer about regrets , lamenting the past STRUCTURE If + past perfect , + WOULD + present perfect If I hadn’t used the credit card, I wouldn’t have been talking to costumer service! Indeed! I wouldn’t have come to therapy If I had married another woman!

  14. WHAT ARE THE REGREST IN THIS SITUATIONS? The jealous wife The phone is mine! I’m rich! No more beer! Cooking tragedy Bothering the teacher

  15. WRITING A LETTER OF COMPLAIN You have problem with internet service. You called someone but they never came to fix it. Write a letter to the internet company You bought a new computer but the setting up instructions are not clear. Write a letter to the computer company • This letters are important • as they let know an institution • something is wrong and • can help to improve their service! • HOW TO WRITE THEM: • Explain your problem • in the introduction part • b) Describe the problem • c) Propose a solution or • demand one politely! The bending machine is always broking down. Write a letter complaining about it to the supplier You bough a flight ticket in first class. They made a mistake and you have to fly on couch. Write to the travel agency

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