Executive level e-Governance Capacity Building e-Governance

1. Executive level e-Governance Capacity Building e-Governance Jaijit Bhattacharya Head e-Governance Center of Excellence jaijit.bhattacharya@oracle.com

2. Agenda • Why Executive Level Capacity Building • Structure of Executive Level Capacity Building • Critical Success Factors • Cases

3. Goals of Governance Law and Order Social Welfare Economic Growth - Chanakya, Arthashastra

4. Where Are We Now Kalyan Dombivli Municipal Corporation(Dramatized)

5. Where Do We Want To Be Single Window to the Government - Joined up Government Approachable Governance Technology

6. Typical Government Setup CS Secretary Secretary Secretary HOD HOD HOD HOD HOD HOD HOD HOD HOD HOD HOD HOD Need for Special Mechanisms

7. Key Roadblocks to Single Window to Government ‘Champion Driven’ approach Limited motivation at individual levels Limited process-driven sustainable approach Limited structured change management Lack of single shared vision or roadmap

8. Impact of the Roadblocks • Lack of understanding of Managing IT • Tendency to jump into buying hardware and software • Lack of benefits-driven solution • Managerial bottleneck • No department level IT project managers • Lack of understanding of IT procurement processes • Lack of understanding of State level acts Need for e-Governance Managers

9. How do we create e-Governance Managers ?

10. Existing Trainings • Conventional trainings are IT focused • Lack of IT Project Conceptualization and Execution training • No trainings for cross-departmental sensitization • Lack of big picture • No training for Change management

11. Therefore there is a need for an active intervention to facilitate the process of moving towards a single window of government with the use of IT

12. Path to Single Window.. Rally the departments together Develop inter-process sensitivity Develop a Shared Vision Develop e-Governance Roadmap Therefore need for Executive Level Capacity Building

13. Agenda • Why Executive Level Capacity Building • Structure of Executive Level Capacity Building • Critical Success Factors • Cases

14. What is Executive Level Capacity Building ? • An intense 3-5 week initiative • Focused on helping Government Executives develop the capacity to manage e-governance • Identifies the most strategic IT adotion opportunities • Leads to a concise list of tactical initiatives • focused on strengthening the government’s overall level of service and effectiveness • Focused on achievable results that will help shape e-governance projects

15. Capacity Building Methodology Discovery Pre-Workshop Phase Orientation Phase Project Work & Consultative Phase Capacity Building Phase 3-4 days 2-3 weeks 3-4 days

16. Outcome • Identifies the e-governance requirements • Department-wise high level solution architecture, catering to the unique requirements of each department. • Develop a shared government-wide roadmap • Leveraging the synergies between departments • Reduce the cost of e-governance adoption. • Improve ‘Return on Tax’ • Initiates Change Management

17. Better understanding of stakeholders to process of governance Citizens Affiliates Legislators Employees Communities E-Government Media Other Government Financial Institutions Partner Agencies Suppliers

18. Agenda Why Executive Level Capacity Building • Structure of Executive Level Capacity Building • Critical Success Factors • Cases

19. Critical Success Factors • Top Leadership support • Availability of focused and quality time of Government Executives • Goal driven • Follow-up on the Action Plan by the sponsoring agency

20. Key Benefits • Single shared e-Governance Action Plan • Optimization of investments in e-Governance • Capacity to conceptualize and deploy an increased number of e-governance solutions • Enhanced synergy between departments • Greater awareness of e-Governance programs and benefits of e-governance • making it easier to deploy solutions • Cost Optimization • Centralize solutions and data appropriately for cost reduction • Provide ability to absorb IT

21. Agenda • Innovation in Governance • Why Executive Level Capacity Building • Structure of Executive Level Capacity Building • Critical Success Factors • Cases

22. Capacity Building Conducted Successfully in Arunachal Pradesh

24. Karnataka : Exposing participants to existing projects like Khazane, Kaveri, Bhoomi

25. Thanks Q & A

26. Revisiting Roadblocks to Single Window.. ‘Champion Driven’ approach No genuine motivation at individual levels Lack of process-driven sustainable approach Lack of structured change management Lack of single shared vision or roadmap

27. Initialization of change management • Motivational • Exposure to Structured Approach • Exposure to Executive level issues of e-Governance • Shift of ownership to entire department • Better understanding of motivational issues • Development of a single shared vision and roadmap at department level • Process driven structured approach • Development of a single shared vision and roadmap at government-wide level • Prioritization of actions Path to Single Window and Issues Addressed Rally the departments together Develop inter-process sensitivity Develop a Shared Vision Develop e-Governance Roadmap Pre-Workshop Phase Orientation Phase Project Work & Consultative Phase Capacity Building Phase • IT adoption as process driven sustainable initiative rather than a ‘Lone rider’ initiative • No ‘Champion Driven Approach’