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ALCATEL-LUCENT ROMANIA 2013

ALCATEL-LUCENT ROMANIA 2013. VISION TO REALIZE THE POTENTIAL OF A CONNECTED WORLD. OUR MISSION TO DELIVER THE INNOVATION OUR CUSTOMERS NEED TO STAY AHEAD, TO EVOLVE, TO BECOME MORE EFFICIENT, AND TO MOVE AT THE SPEED OF IDEAS. CORPORATE SIGNATURE AT THE SPEED OF IDEAS.

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ALCATEL-LUCENT ROMANIA 2013

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  1. ALCATEL-LUCENTROMANIA2013

  2. VISIONTO REALIZE THE POTENTIAL OF A CONNECTED WORLD.OUR MISSIONTO DELIVER THE INNOVATION OUR CUSTOMERS NEED TO STAY AHEAD, TO EVOLVE, TO BECOME MORE EFFICIENT, AND TO MOVE AT THE SPEED OF IDEAS.CORPORATE SIGNATUREAT THE SPEED OF IDEAS.

  3. ALCATEL-LUCENTREALIZING THE POTENTIAL OF A CONNECTED WORLD “ BROADBAND EVERYWHERE is speeding up life and business. It takesNO TIME to go from having aNEW IDEA, toTOUCHING PEOPLE’S LIVES. We must innovate – and HELP OUR CUSTOMERS INNOVATE– at the speed of ideas. “ Michel CombesChief Executive Officer • Headquarters: Paris, France • Annual revenues: approx. €15.3 billion • Employees: approx. 76,062 • More than 130 countries FAST FACTS • R&D budget: €2.4 billion • Active patents held: 29,133 • Patents awarded in 2011: 2,655 • Nobel Prizes won: 7

  4. ROMANIA IN THE LOOP1500+ EMPLOYEES INVOLVED IN STRATEGIC ACTIVITIES Sales Pre-Sales Marketing & Communications Global Customer Delivery Wireless Software, Services & Solutions Finance Human Resources EMEA HR Shared Service Center ALU University Procurement & Design-to-cost

  5. WHICH LIST STARTS WITH ALCATEL-LUCENT AND ENDS WITH ZYNGA?

  6. EMPLOYEENATIONALITIES more than 100 GLOBAL REACH% OF2011REVENUES N. AMERICA:~38% EUROPE:~30% ASIA PACIFIC:~17% REST OF WORLD:~15% Russia Romania Ireland Poland UK Slovakia Canada Belgium France Germany Turkey South Korea USA Netherlands China Israel Italy Spain Taiwan India Singapore Brazil Australia Executive Briefing Centers Research Centers WORLDWIDEPRESENCE IP Transformation Centers Product and SolutionDevelopment Centers more than 130 countries

  7. BELL LABSINNOVATING AT THE SPEED OF IDEAS GLOBALREACH A HERITAGEOF INNOVATION LIFE-CHANGING TECHNOLOGIES • DSL • PON • WiMAX • WDM • The transistor • PRESENCE IN 8 COUNTRIES • Belgium • China • France • Germany • Digital signal processing • CCD • Communications satellites • The laser • Cellular telephony • India • Ireland • South Korea • United States MARKETIMPACT DEFINING THE FOREFRONTOF THE INDUSTRY • 29,133 active patents • Collaboration with >250 universities worldwide • Multiple Open Innovation Initiatives • 2011 BREAKTHROUGHS • lightRadioTM • FP3 Chip • VDSL2 Vectoring • Cloudband • 100G XR (eXtended Reach) Optical

  8. INDUSTRY MARKET TRENDS: SIX MAJOR DRIVERSWHERE IS DEMAND COMING FROM? 3. IS IT CONTENT/APPS? 1. IS IT BROADBAND? 2. IS IT WIRELESS? 7.8Billion 6Billion 41.7Billion 691Million 532Million 4.6Billion 18Billion 435Million 2.7Billion 2009 2011 2015 2009 2011 2015 2009 2009 2015 Fixed broadband connections Mobile connections Applications downloads 4. IS IT DEVICES? 5. IS IT VIDEO? 6. IS IT CLOUD? 1Billion(SMARTPHONE SALES) $177 Billion 62% $89.4 Billion 428Million(SMARTPHONE SALES) 50% 180Million(SMARTPHONE SALES) $7 Billion 40 % 2009 2011 2015 2009 2011 2015 2010 2012 2015 Public cloud revenue Internet video share of consumer Internet traffic Smartphones 90% forecast to be the sum of all forms of video traffic by end 2015 (TV, video on demand [VoD], Internet, and P2P)

  9. CONUNDRUM: TRAFFIC VS REVENUE DICHOTOMY • How can operators manage data growth? • Traffic offload initiatives • Data management policies • Service and pricing innovation • Customer education • Collaborative deployments – network sharing • Network optimization Source: Informa Global mobile network traffic and ARPU Forecast (2011) DATA TRAFFIC GROWTH AND DECLINING OR FLAT ARPU PUTS SERVICE PROVIDER PROFITABILITY AT RISK

  10. HIGH LEVERAGE NETWORK™ (HLN)

  11. HIGH LEVERAGE NETWORK™ A PLATFORM FOR VALUE CREATION UNIVERSALACCESS APPLICATION ENABLEMENT • CAPTIVATE YOURCUSTOMERS • Pioneer new media, new content, new applications • Manage the real-time end customer experience • PROVIDE BROADBANDEVERYWHERE • Deliver wireless all around • Enable open access for all • Bridge the fixed and mobile worlds NETWORKEVOLUTION OPERATIONALTRANSFORMATION • LEVERAGE YOURNETWORK • Address the data explosion • Deliver service innovation at speed • Transform and simplify your network • TRANSFORM YOUROPERATIONS • Optimize costs • Increase focus on superior QoE and growth drivers • Mitigate transformation complexity and risk

  12. Enable an unrivalled customer experience Ground–breaking applications and personalized services Re-alignment of application development structures and processes Fuel innovation and create powerful new ecosystems HIGH LEVERAGE NETWORK™ ENABLES APPLICATION REVENUE APPLICATIONENABLEMENT

  13. Connect everything and everyone from anywhere Manage the flood of traffic on the network Minimize the cost-per-bit and optimize efficiency Migrate from 2G/3G to LTE and all IP wireless HIGH LEVERAGE NETWORK™ SUPPORTS NETWORK EVOLUTION NETWORKEVOLUTION

  14. Address data traffic growth with better network utilization and performance Take advantage of multi-vendor integration to deliver and manage complex network solutions Speed time to market with voice and data migration Reduce risks with pre-integrated solutions HIGH LEVERAGE NETWORK™ ENABLES OPERATIONAL TRANSFORMATION OPERATIONALTRANSFORMATION

  15. Ensures everyone can participate in a connected world Enables the connected world at work or play, in urban or rural locations Deliver services on any screen, indoors, outdoors and on-the-move Deliver services in advanced markets and in emerging markets HIGH LEVERAGE NETWORK™ PROVIDES ACCESS TO MORE CUSTOMERS UNIVERSALACCESS

  16. ALCATEL-LUCENT IN ROMANIASTRATEGIC HUB FOR ALU GLOABLLY WIRELESS ALU UNIVERSITY S3G HRSSC OSS / BSS GCD

  17. S3G R&D ROMANIA(Software, Services & Solutions) (Research & Development)100+ ENGINEERS FOCUSING ON DESIGN & DELIVER: THE COMPLETE CUSTOMER EXPERIENCE USE CUSTOMER INSIGHTS TO IMPROVE BUSINESS PERFORMANCE: ANALYTICS DELIVER AN OPTIMIZED NETWORK EXPERIENCE FOR CUSTOMERS IN ORDER TO MAXIMIZE YIELD AND LOYALTY: EXPERIENCE OPTIMIZATION

  18. Wireless US (NY, C) WIRELESS ROMANIA600+ ENGINEERS FOCUSING ON Wireless Wireless Romania (Tim) China WCDMA LTE GSM Wireless Wireless Wireless Canada (Ottawa) Germany (Stg) France (Vx, Vz, Ln) FEMTO CELLS LIGHT RADIO Wireless India (Bg) WIRELESS SKILLS & RESPONSIBILITIES IN ROMANIA • SW development (OOP C++, C embedded, Java) • Telecom Test Integration & System Validation • Field Support • Network Engineering • Network Design • System Test & Customer methods documentation • Emergency Recovery Center • Global Product Support • L3 technical Expertise Center • Network Engineering and Assurance • Technology Introduction: FirstOff & Acceptance

  19. GLOBAL CUSTOMER DELIVERY500+ ENGINEERS IN SERVICE ASSURANCE: GWC, GNOC, GNEIC(Global Welcome Center, Global Network Operations Center; Global Network Engineering & Integration Center) POLAND ROMANIA FOCUS ON SERVICE ASSURANCE INDIA • Drives the delivery of maintenance and managed services contracts • Provides high quality, industrialized services via well-defined processes, top-class tools and right-skilled people • Maximizes our Customers’ network availability

  20. GLOBAL CUSTOMER DELIVERY100 ENGINEERS IN OSS/BSS ROMANIA OSS/BSS AT A GLANCE Operation Support System / Business Support System • Billing mediation • BSS billing & mobile provisioning • BSS contract center • BSS CRM • Service fulfillment • Service assurance • Fault management • Problem management • Performance management

  21. MORE OF ALCATEL-LUCENT ROMANIA20+ EMPLOYEES IN ALCATEL-LUCENT UNIVERSITY one of 21 global training centers global qualification and learning solutions for customers, partners and employees partnerships with Technical Universities in Timisoara, Bucharest, Cluj-Napoca, Arad course development for university curricula together with the academics

  22. MORE OF ALCATEL-LUCENT ROMANIA100+ EMPLOYEES IN THE EMEA HR SHARED SERVICE CENTER HR single point of contact for employees across Europe, Middle East and Africa (EMEA) in: Personal Administration Compensation & Benefits International mobility Recruitment Talent management & Organization development HR data management HR tools support HR processes ownership END-TO-END RESPONSIBILITY

  23. REFERENCES FOR OUR EXPERTISEROMANIA & EAST-EUROPE Mobile Fixed Operators Operators

  24. MORE REFERENCES FOR OUR EXPERTISE Energy Transportation

  25. MORE REFERENCES FOR OUR EXPERTISE Public sector Health Optimum – Partnership Agreement with Orange Romania-SAP Ministry of Defense (Romania) Ministry of Defense (Bulgaria)

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