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Alcatel-Lucent OmniPCX Office R5.1

Alcatel-Lucent OmniPCX Office R5.1. Offer Evolution Summary. OmniPCX Office R5.1 Key Points. Solution evolutions & key business drivers: IP: New low-end IP phone, Alcatel-Lucent IP Touch 4008 Also: phase-out of Reflexes 4004 and 4020 Collaboration: Six-party conferencing

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Alcatel-Lucent OmniPCX Office R5.1

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  1. Alcatel-Lucent OmniPCX Office R5.1 Offer Evolution Summary

  2. OmniPCX Office R5.1 Key Points • Solution evolutions & key business drivers: • IP: New low-end IP phone, Alcatel-Lucent IP Touch 4008 • Also: phase-out of Reflexes 4004 and 4020 • Collaboration: Six-party conferencing • Mobility: Cellular Extension • OmniPCX Office Release 5.1 • Alcatel-Lucent OmniPCX Office R5.1 is a maintenance release of R5.0 • Upgrade from release 5.0 to 5.1 is free of charge • Offer & Process • New OmniPCX Office catalog • New Actis release

  3. New Alcatel-Lucent 4008 IP Touch Alcatel-Lucent 4008 IP Touch characteristics • Direct access to directory • External loudspeaker • Hands Free • Mute key • Redial key • Direct access to mailbox • 6 programmable keys • 1 Ethernet port Entry level low cost IP Phone USPL $165 Note: Alcatel-Lucent 4018 IP Touch also provides: • Additional Ethernet port for PC • Wideband ready • Comfort handset versus Standard USPL $210

  4. Alcatel-Lucent Reflexes Range For Installed Base • Alcatel-Lucent First 4004 and Alcatel-Lucent Premium 4020 are phased-out • Alcatel-Lucent Easy 4010 andAlcatel-Lucent Advanced 4035 are still available: • For add-on on installed base • Orderable via e-buy

  5. 4039 4019 4029 New Alcatel-Lucent Desktop Phones Positioning 150 200 300 400 500 TDM 9 Series IP Touch 8 Series 4008 4028 4018 4038 4068 Reflexes for add-on sales 4010 4035

  6. Six-party ConferencingOverview • A 6-party conference bridge with meet-me management: • Master + 5 participants • Voice-prompt guidance • Participants entering or leaving clearly identified by a tone • Easy to initiate, secured by authentication code • One 6-party conference per OmniPCX Office Cost reduction • Communication costs versus subscription conferencing services • Reduce travel expenses Increaseteamefficiency • Regular team meeting • Critical situation management

  7. Conference Center Participants Participants Participants Master & participants can be any extensions and anywhere Master Master Six-party ConferencingHow It Works Public /private Network DDI or dedicated analog trunk Master’s phone

  8. Conference planned 11/30 at 2 pm Dial: ext. 22960 Code 3105 Master 11/30 at 1:55 Call the bridge Participants 11/30 at 2:00 Resource control Resource control Authentication: phone number, password Authenticate: 3105 3105 Connected Conference open Six-party ConferencingExample of Conference Start-up Thank you for calling the conference center Thank you for calling the conference center Please enter a four digit personal password Please enter the phone number Please enter a four digit access code Please enter a four digit access code Connection to the conference is established Welcome to the conference center

  9. Six-party ConferencingDetails Technical information • No additional hardware • Connection thru any kind of public/private trunks, in direct call mode • For analog trunks required dedicated trunk lines • Interaction with Conference Center using DTMF • Telephony status during a conference: • Local sets: controlled status (no enquiry,…) • Distant sets: simple call situation • Voice guidance in all supported languages • In addition to the three 3-party Call conference capability Limitations • Not reachable thru a transfer • No camp on for participants before the master open the conference • No ticket generation tracking the conference center use Configuration • Master is subject to user rights (configured in OMC) • Master phone password must be different than the default phone password Six-party conference Software License is required

  10. OXO 6-party conference USPL $650 ROI in 6 months 1 hour conference call per week w/ 5 participants Carrier cost = $0.07 / minute / participant Price per month = $106 Six-party ConferencingHow To Sell & ROI • Need to organize a conference • To interact with a customer involving sales, purchasing, operations • In negotiation phase, to clarify some points before the Go decision • To increase your presence in branch office with regular meeting • Two choices for your end-customers • Choose a network-based conference service • Use the Alcatel-Lucent OmniPCX Office conference center • ROI calculation

  11. Executive Cellular Extension: Needs • A user of OXO is known by his internal and/or DDI number • All calls to his internal/DDI number must be automatically redirected by OXO to his mobile/cellular phone • It could also be any other phone (external or internal) • The user must be able to establish a call from his mobile to any destination (internal or external) • During the call the user must be able to activate services like: • Enquiry/Broker’s call, Transfer, Conference, … • The services will be activated by in-band signalization (i.e. DTMF codes) • As both incoming calls (to mobile) and outgoing calls (from mobile) are going through OXO, they can be supervised by an attendant for example.

  12. Executive Cellular Extension: Solution Overview (1) • The user has a dedicated analog extension on OXO connected to a dedicated analog trunk access • Physical/wired internal loop between Analog extension and trunk ports • Calls received for the analog extension are seen as incoming calls on the analog trunk access and routed to the user’s mobile • The user’s DDI number is associated to his dedicated analog ext. • Calls from the mobile are set up through OXO using the Remote Substitution service • Calls are routed to the user’s dedicated analog trunk and extension • The called number is sent in-band (DTMF codes) and the dialing is received on the analog extension

  13. Executive Cellular Extension: Solution Overview (2) OmniPCX Office ISDN ISDN External party Twinset Remote extension (GSM) AT Z UA User’s internal analog extension (“Z” interface) Connection to Mobile only through ISDN User’s desktop set User’s working place

  14. Executive Cellular Extension: Solution Overview (3) • During a call the user can dial DTMF codes to activate features on the analog extension • Feature codes are defined in the Call Server’s numbering plan • Enquiry call, broker’s call, hold, conference, callback request, answering camped call, call park… • Transfer is done by going on-hook • To have a local phone inside the company, user’s dedicated analog ext. must be associated to this local phone in a Twin-set • Incoming calls will be received on both the user’s local phone and the mobile (through the analog ext.)

  15. Alcatel-Lucent Cellular Extension (ACE) Client • Client to be downloaded in PDA • Easy to use interface • On Smartphones and PDAs • Features activation by function keys and menu • Mask DTMF codes sent to Call Server • Application is automatically activated on incoming calls received from the PBX • Identification based on the CLI that must be in the DDI range of the PBX declared in the ACE application).

  16. Upgrade Policy • OmniPCX Office R5.1 • A minor release and the maintenance release of release 5.0 • The software 5.1 is available on the BPWS • Upgrade from OXO R5.0 to 5.1 • Software License and hardware upgrades are not required • Release 5.1 is fully compatible with CPU-3 • It’s a free upgrade • Upgrade from OXO Installed base to R5.1 • Same policy, same references, same prices as for OmniPCX Office R5.0 upgrades

  17. Alcatel-Lucent OmniPCX Office Catalog Evolution • New items • Six-party conference SW license • Alcatel-Lucent IP Touch 4008 • CPU-3m • Change of reference • Compact Unit with new back panel and the CPU-3m • OmniVista 4760 release 4.1 • XML web services release 3.1 • Phase-out items • Alcatel-Lucent Reflexes 4004 & 4020

  18. www.alcatel-lucent.com

  19. Conference planned 11/30 at 2 pm Dial: ext. 22960 Code 3105 Master 11:30 at 1:55 Call the bridge Participants 11/30 at 2:00 Call Resource control Resource control Authentication: phone number, password 3x 3x 3 Authenticate: 3105 3x 3105 rejected rejected Connected rejected rejected rejected Conference open Six-party ConferencingExample of Conference Rejection Please recall later The conference bridge is not available Thank you for calling the conference center Thank you for calling the conference center Thank you for calling the conference center Thank you for calling the conference center Please recall later The conference bridge is not yet open Connection to conference cannot be established Or The limit of members is exceeded . Or The conference bridge is not available Invalid input Please enter a four digit personal password Please enter the phone number Please enter a four digit personal password Please enter the phone number Please enter a four digit access code Invalid input Please enter a four digit access code Please enter a four digit access code Please enter a four digit access code Invalid input Welcome to the conference center Connection to the conference is established

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