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Croner HR services November 2011

Croner HR services November 2011. To look forward, we need to look back…. 3. 4. What’s happening in your world?. “We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten.” Bill Gates

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Croner HR services November 2011

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  1. Croner HR services November 2011

  2. To look forward, we need to look back…

  3. 3

  4. 4

  5. What’s happening in your world? • “We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten.” Bill Gates • As the range of services offered by accountants broadens, there will inevitably be a greater focus on the value clients. • This is a great opportunity. • In the next decade demand will grow for services such as HR advice, business strategy, management information and IT consultancy. • Lots of ‘leftfield competitors will come into your space - lawyers, accountants and other professionals will join forces, creating multi-disciplinary practices to serve clients. • Removing boundaries between service providers brings better value. • Software and services or Software as a Service?

  6. Is it that different in the HR world? Description Opportunity Delivering an integrated service allows better targeting of customer needs Megatrend 1 HR Services and HR Software markets are growing (6-10%) and converging Megatrend 2 Organisations need cost effective help to manage and minimise risks Employment Regulation continues to grow in complexity Megatrend 3 Integrated solutions allow HR to add value whilst supporting line managers. HR can see that managers are acting within legal and organisational constraints and also gather data to make better business decisions HR is being driven to add more value and maintain compliance Megatrend 4 Use cloud-based software and remote servicing model to deliver added-value service with low-cost delivery Market looking for more cost effective HR solutions

  7. How do we win?

  8. Some thoughts on partnership (s) • Collaboration will be the critical business competency of the internet age. It won't be the ability to fiercely compete, but the ability to lovingly cooperate that will determine success."James M. Kouzes • “Someone outside your organisation today knows how to answer your specific question, solve your specific problem or take advantage of your current opportunity better than you do. You need to find them and find a way to work collaboratively and productively with them.”lan Lafley, CEO Proctor & Gamble • "Coming together is a beginning. Keeping together is progress. Working together is success.” Henry Ford

  9. Why work with croner?

  10. Wolters Kluwer 3.55 Billions Euros Present in 40 countries worldwide 20,000 employees worldwide Wolters Kluwer (UK) Ltd Croner & CCH 400,000 UK businesses supported 900 employees within the UK FSA Authorised and Regulated Croner Croner Publishing – 60 years experience Croner Consulting (formerly IRPC) Acquisitions within Croner: IRPC with 35 years experience Norton Waugh REWARD Gee Publications Simply Personnel Who are Croner? 13

  11. Areas of expertise • Employment • Health & Safety • Tax, VAT, Payroll and Commercial legal Helping address a range of business issues

  12. Why do people choose Croner? • Our proactive approach • We alert clients to potential issues and help address them • Our breadth of service • A single solution for business compliance needs • Our customer focus • Pragmatic, commercially focused advice • Our expertise • Accurate guidance from experienced and qualified experts • Our reliability • 60 years experience • Support available 24/7

  13. What do our customers see?

  14. Protect & Grow? • Given all the uncertainty its even more important to: • Minimise risk • Reduce inefficiencies • Eradicate duplication • Move away from timely manual administration • Drive down costs • Allowing managers and staff to focus on: • Protecting the existing business • Profit • Growth • Your business and the things that make you money!

  15. Companies with 5 or more employees must have a Health & Safety policy… What are the obligations? To define acceptable behaviour… Written statement of terms & conditions must be provided… Bullying… Harassment… Holiday entitlement… Employment documentation is required by law… How to manage a disciplinary… Must have a policy document… Plus other recommended policies such as… Procedures for raising a grievance… To provide a written explanation of your company’s culture… Paternity… Internet usage… Sickness policy… Procedures telling staff how to do things… Notice period… Sick pay entitlement… Maternity… Procedures for making a complaint… Terms sent 2 months before start… What pension scheme is in place… Equal opportunities…

  16. Unfair Dismissal Basic Award: Up to £12k Compensatory Award: Up to £68k Additional Award: Up to £20k Total Maximum: £101k Discrimination Includes: No limit! Aggravated damages Personal injury Injury to feelings Number of accepted tribunal claims for 2009/10 is 56% (higher than for 2008/9) Unfair dismissal claims: of the 50,900 unfair dismissal claims brought by employees in 2009/10: 12,200 were withdrawn 22,400 were settled by Acas 3,900 struck out prior to a full hearing. Only 5,200 were successful at a tribunal The Cost of Getting it Wrong

  17. What the Market Told Us… • Businesses need proactive, commercial and tailored support. • Close working relationships with a dedicated team covering all areas of business from HR and HS to Tax and Payroll. • Single source of information, saving time and ensuring consistency. • Time saving software tools to improve efficiency and reduce duplication. • Ability to empower management team • Audit trail to ensure consistency across multi sites/departments. • More time to focus on strategy, profit and their own business.

  18. The simplify solution A dedicated team Time saving tools Training Legal expenses insurance Expert advice Documentation Crisis support Information Covering Business regulation: Employment, H & S, commercial Legal and Tax, VAT & Payroll

  19. How it works • Our implementation team will help set up the software and provide full training on site • A dedicated business team will work with the customer to identify key issues and focus for their business • Policies, procedures and other documents will be written for the customer. Hosted and updated via the software • Software will track progress on goals. And using flexible business rules alert to any potential problems • Dedicated business team will monitor this and step in as and when needed ….and if something still goes wrong our Crisis support service and legal expenses insurance are in place

  20. Our proposition to MGI members

  21. Why do people choose Croner? • Our proactive approach • We alert clients to potential issues and help address them • Our breadth of service • A single solution for business compliance needs • Our customer focus • Pragmatic, commercially focused advice • Our expertise • Accurate guidance from experienced and qualified experts • Our reliability • 60 years experience • Support available 24/7

  22. Thank You! Any Questions?

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