Presentation Transcript

1. Day 4 – Process Modeling: Leveling DFDs Today’s Tools Root Cause Analysis by Consultants More on DFDs Leveling DFDs Exercise 5 – in class Introduce TA’s
2. Root Cause Analysis for Consultants
3. Root-Cause Analysis for Consultants This is a fundamental part of a consultant’s job and a key skill we look for in our candidates and employees Who uses this? The entire consulting team, from entry level all the way to Partner When is it used? Everyday! Why is it used? To provide insight into issues that companies face
4. How Deloitte performs Root-Cause Analysis
5. Root-Cause Analysis Use a standard methodology that provides a consistent approach to address a company’s issue Identify issues faced by company Determine scope of project/issue Gather business requirements and perform analysis Symptom(s) Problem(s) Solutions Objective(s) Performance criteria
6. Example: Root-Cause Analysis Background: Global multi-billion dollar manufacturing/ distribution company has implemented an Accounts Receivable system
7. Day 4 – Process Modeling: Leveling DFDs Today’s Tools Review Root Cause Analysis More on Process Models Leveling DFDs Exercise 5 – in class Introduce TAs
8. DFD diagrams Context Diagram A simplified data flow diagram (DFD) of the scope of an organizational system that shows the system boundaries, external entities that interact with the system and the major information flows between the entities and the system Fig-0 Diagram A data flow diagram (DFD) that represents a system’s major processes, data flows and data stores at a high level of detail. It is decomposable.
9. Celis Brewery Example of a Context Diagram This high level DFD shows the system and its environment. Environmental elements in squares One unnumbered process bubble (name of system) Order Requisitions Orders Order Confirmation Suppliers Distributors Order Cancellations Supplies Celis Brewery ITS/IPS Shipment Date Changes Summary of Removals Critical Levels Report Recipients Of Free Beer Beer Donation letters Management Order Log Report Inventory Log Report Thank You Letters Inventory Discrepancy Report Arrows show data flow to and from the environmental elements.
10. Data Flow Diagramming Rules Inputs to a process are always different than outputs Processes must have both an input and an output Objects always have a unique name In order to keep the diagram uncluttered, you can repeat external entities & data stores on a diagram No more than seven processes on one diagram A process has a verb phrase label Data only flows in one direction at a time Data flows are nouns Data must be transformed by a process (cannot be moved directly from one store to another or from an external entity to a data store). Data store has a noun phrase label
11. The Data Flow Diagram—Figure 0 Standard rules apply however, It is OK to have no actors on Figure 0, if appropriate Remember: No more than seven (7) processes on one diagram Use multiple levels to describe what is going on
12. Overview of a Leveled DFD Context Diagram Drill down to show more detailed processes, data flows, and data stores. Fig 0 Diagram Level 1 Fig 4 Diagram Level 2 Fig 4.5 Diagram
13. ASTA DFDs How many external elements interface with the Proposed Skill Set System? How many data flows are going to and from the system?
14. Compare the two levels
15. Compare Figure 0 and Figure 3 # 3.1 Level 1 dfd # 3.2
16. Celis Example -- Figure 0 DFD
17. Celis Figure 3 DFD Reminder: This is a Level 1 DFD. Note that process & data store numbers read left to right and top to bottom.
18. Celis Figure 3 DFD
19. Celis fig 3.2 DFD -- drill down detail Notice that DFDs read from left to right, and top to bottom, like a written page.
20. Celis fig 3.2 DFD -- drill down detail This is a Level 2 DFD. S10 S11 S6 The Data Store #’s should match the higher level DFDs.
21. DFD Summary The data flow diagram (DFD) models the processes of an information system DFDs consist of processes, external entities, data stores, and data flows DFD modeling begins with the Context Diagram, which depicts the entire system in a single process symbol surrounded by external entities
22. DFD Summary The first-level DFD (Figure 0) shows the major functional components of the system as processes, connected by data flows to external entities, data stores, and other processes As needed, successively more detailed levels are developed to promote complete understanding of the system As you drill down, figures are named by the Process, not the level.
23. Reality & DFD creation DFDs are usually created from messy notes. What you think initially might be the best organization of the process usually isn’t what will be the final version. So, assume you will start with a messy first draft and then clean up the process by leveling the DFDs: Figuring out what the major processes are for the Figure 0 DFD and then creating the lower level DFDs with the details TIP: DFD Summary and Rules on Resources page
24. Caution about Group Project DFDs Unlike the Client Project, you read text to create your DFDs. Instead of leaving the leveling process (the drill down process) wide open, the text was written with a sense of what the main processes are. The assignment is very specific. Best approach? Maybe create a messy detail DFD, then look back at the process bubbles listed in the requirements. Or maybe start with the process bubbles in the requirements and figure out what needs to be added. No one “right” way…
25. Reminders & Tips Send email to both professors for faster response For Next class – bring your laptop Group Project #1 due Fri., Sep. 13th, 2pm to one of our offices (CBA 3.404 or 3.416) or to the IROM Dept. office, CBA 5.202 Tomorrow -- select and register your team for the Client Project One person is admin Team name doesn’t change Teams of 5
26. Group Project #1 Do not bind your report Put team number in footer w/page number Peer evaluations are due on WED by 3pm Don’t give all 10’s. You have a chance to explain, so if you feel this was the Best Group In The World, you can tell us. It does not improve your grade It makes you look bad CONFIDENTIAL No one will ever see it except your professors
27. TAs – Chelsea Baskin & Michelle Patterson Michelle Chelsea Dept of State Health Services Texas Quick Realty