1 / 6

Seamlessly integrate Salesforce Smart CTI Connector with your Contact Center to deliver an enriched CX

NovelVox offers cti data connector for salesforce to deliver experiential contact center solutions. All customer information can be accessed from a single integrated view and agents won't need to switch screens to get relevant details. NovelVox's Cisco Salesforce CTI connector is what your contact center needs.<br><br>For more information:<br>Url: https://www.novelvox.com/cti-connector/salesforce/<br>Email: marketing@novelvox.com<br>Phone No: 18885448081<br>

novelvox
Télécharger la présentation

Seamlessly integrate Salesforce Smart CTI Connector with your Contact Center to deliver an enriched CX

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Seamlessly integrate Salesforce Smart CTI Connector with your Contact Center to deliver an enriched CX

  2. Access customer information in a unified view Never miss an opportunity to meet customers’ expectations. NovelVox offers CTI integration with Salesforce for leading Contact Center like Avaya, Salesforce, Genesys, and more to empower agents in delivering experiential customer service. They get customer information in a unified view and are not required to switch screens. When your customers need support, it needs to be fast, convenient,and accurate. CTI integration with Salesforce helps agents to offer better call resolution using advanced contact center tools.

  3. Significant reduction in call hold time and average handle time The tailored solution offers advanced call controls embedded within the 3rd party app. As the customer calls your business, the Salesforce CTI connector for contact centers fetches customer data and pops up on the screen. With immediate access to complete information, the advanced solution enables agents to win over customers’ trust and significantly reduce call hold time, average handle time, customer information repeat, and more with an increase in call resolutions and personalized experience.

  4. Get access to enhanced features With access to enhanced features like CRM transfer, Click to Dial, agents can offer an enriched customer experience for contact centers by integrating with Salesforce Smart CTI Connector. They are equipped with intuitive tools and features to offer swift assistance to customers with Salesforce CTI integration.

  5. About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

  6. info@novelvox.com www.novelvox.com +1888544808

More Related