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Salesforce - Vocalcom CTI Adapter 2011

Salesforce - Vocalcom CTI Adapter 2011. AMIGOLOG SAS 10 rue de la Charité , 69 002 LYON FRANCE Tél : 04 78 42 31 47 Web : www.amigolog.com. Agenda. The Salesforce / Vocalcom CTI Adapter Screenshots. Connecting to Hermès.

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Salesforce - Vocalcom CTI Adapter 2011

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  1. Salesforce- VocalcomCTI Adapter 2011 AMIGOLOG SAS 10 rue de la Charité, 69 002 LYON FRANCE Tél : 04 78 42 31 47 Web : www.amigolog.com

  2. Agenda • The Salesforce/ Vocalcom CTI Adapter • Screenshots

  3. Connecting to Hermès Agents connectfromSalesforce by enteringtheir Hermès ID and their phone extension.

  4. Outbound calls All phone numberscanbedialeddirectlyfromSalesforce.

  5. Inbound calls Information displayedduring the call.

  6. Inbound calls • Screen pops are displayed as the agent hang up the call according to the call center parameters. • If an account or contact wasfound, itsdetailsdisplayedautomatically on the softphonelayout, When no account or contact has been recongnized :

  7. Inbound calls

  8. Hold and retrieve

  9. Call transfers • All transferpossibilities

  10. Conferences

  11. Call results

  12. Call logs

  13. Contacts Christian FRANIATTE Président 10 rue de la Charité 69002 Lyon Mobile : 06 78 91 04 35 cfraniatte@amigolog.com Mehdi DJERAD Sernior CRM Business Analyst Manager CRM & BI 10 rue de la Charité 69002 Lyon Mobile : 06 85 07 97 51 mdjerad@amigolog.com

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