Download
vocalcom compliance n.
Skip this Video
Loading SlideShow in 5 Seconds..
Vocalcom Compliance PowerPoint Presentation
Download Presentation
Vocalcom Compliance

Vocalcom Compliance

228 Vues Download Presentation
Télécharger la présentation

Vocalcom Compliance

- - - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript

  1. Vocalcom Compliance Simon Harrison, VP Product Marketing

  2. Compliant – PCI Secure IVR Agent requests card details from caller Touch tone digits removed 1 3 PSTN Caller enters credit card digits by keypad Agent cannot hear the touch tone digits but can hear the caller 2 4 www 6 Merchant payment Payment service provider 5

  3. PCI Compliance / Key Security • Encryption • Communication streams and signal messaging encrypted • SRTP for media stream encryption (RFC 4568 SDES voice and video) • TLS Security signal messaging encryption • Network Privacy (topology hiding) • Advanced security applied at each ‘leg’ in communication • Dynamic restrictions on ‘untrusted’ legs • Protection against DOS/SIP attacks • Rich message filtering rules: message size, number of headers, message body types, request type and more • Access lists, concurrent calls, layer 3 and SIP Dialog rate limiting

  4. Compliant - Ofcom • All of the tools to ensure Ofcom compliant • Original and new regulations • Includes all key metric management • 3% abandoned rate • No abandoned re-calls in less than 72 hours • Calls connected to agents within specified and set time frames • Interactive Voice messaging for non-marketing calls • Powerful callback configuration

  5. Thanks for your time Simon Harrison +44(0)7545258166 s.harrison@vocalcom.com