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Notice distress, hear concerns, respond helpfully

A model for training health and social care professionals in patient-focused support when the patient is distressed. Emphasizing the importance of listening skills and respect for learners, this workshop aims to cultivate a national community of communication educators. With licensed trainers and a quality assurance program, the initiative provides improved learning packs and resources, supported by an uncloseable infrastructure. Achievements include training 500 individuals in SAGE & THYME, with notable publications and ongoing research efforts. The goal is to combat the misunderstanding of the Y factor.

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Notice distress, hear concerns, respond helpfully

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  1. Notice distress, hear concerns, respond helpfully A model for training health and social care professionals in patient-focused support

  2. When the patient is distressed and the health worker doesn’t know what to say - • - great teachers are needed • When people don’t prioritise the teaching of listening skills - - teach listening skills anyway

  3. When we value listening – learners notice that we value listening When we respect our learners – they take that respect with them to their patients

  4. Ambition? A workshop which is the best of its kind A national community of educators of communication skills An expanding body of research evidence A comprehensive website of resources An infrastructure that can’t be closed down by NHS England

  5. Quality, Quality and Quantity Improved learning packs Improved SATFAC packs Licensed trainers who have demonstrated competence Quality assurance programme Updates and resources on the website Systems to support hundreds of trainers

  6. What have we achieved? 500 people trained to teach SAGE & THYME 113 trained to teach SAGE & THYME in the last 12 months 35,600 training packs used

  7. Publications First paper published in Patient Education and Counseling (2010) Second paper accepted for publication in Journal of Continuing Education in the Health Professions (publication March 2014) District Nurse study being prepared for publication (Griffiths et al)

  8. My greatest worry? The misunderstanding of the Y

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