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Case Study Based on Management Solution

Case Study Based on Management Solution “We couldn’t ignore this communication challenge. We had to improve our system so we would be able to take more phone calls. The Alcatel-Lucent solution has reduced the company’s communication costs while boosting customer satisfaction.”

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Case Study Based on Management Solution

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  1. Case Study Based on Management Solution “We couldn’t ignore this communication challenge. We had to improve our system so we would be able to take more phone calls. The Alcatel-Lucent solution has reduced the company’s communication costs while boosting customer satisfaction.” Zhang Jing, Director of Alibaba’s Technology Department Convenient, Flexible And Powerful Communication Services Thanks To Alcatel-Lucent Challenges • Improve poor voice quality on phone lines • Remedy customers’ dissatisfaction with call center availability • Prevent disturbance of regular phone traffic in HQ building • Lower expenses for long-distance calls Solution • Alcatel-Lucent OmniPCX Enterprise communications server • Alcatel-Lucent OmniVista 4760 Network Management for Enterprise IP Telephony Benefits • Outstanding voice quality on IP phone lines • Improved quality of service through excellent call center availability • Uninterrupted regular phone traffic in HQ building • Reduced internal and long-distance call costs Business Partner:

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