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CESNET's Team for Effective Ticket Handling and Distributed Support

CESNET has been providing a Ticket Processing Management (TPM) service since its inception. The TPM Team 1 operates in the Central European region (Czech Republic and Poland), leveraging experience with distributed locations to effectively manage local outages and coordinate across different national holidays. CESNET is bidding for three Project Managers and is capable of offering additional support through a team skilled in Next Generation Internet (NGI) ticket handling, ensuring full-time coverage. Recent shifts in TPM highlight the need for team reallocation, addressing significant changes that challenge the distributed model embraced by NGIs.

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CESNET's Team for Effective Ticket Handling and Distributed Support

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  1. O-E-7: CESNET bid Jiri Chudoba

  2. Triage • CESNET provides a TPM since the service started • TPM Team 1 formed in CE region (CZ and PL) • Good experience with distributed location • overcome local problems with different outages • different national holidays • CESNET bids 3 PMs • could offer more through team experienced in NGI ticket handling which provides full time coverage • We support distributed model also in EGI • TPM shifts in the last months of EGEE3 • why such major changes • people reallocation • it is against distributed model of NGIs USAG@EGEE09

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