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Electronic Procurement / Servers

Εθνικό Μετσόβιο Πολυτεχνείο Μεταπτυχιακό Τμήματος ΗΜ & ΜΥ (Άνοιξη - 2001 ) Δίκτυα Προστιθέμενης Αξίας EDI και Εφαρμογές Ηλεκτρονικού Εμπορίου. Electronic Procurement / Servers. Supply Chain Management How to Setup E-Business for a company Electronic Commerce Servers and Services

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Electronic Procurement / Servers

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  1. Εθνικό Μετσόβιο ΠολυτεχνείοΜεταπτυχιακό Τμήματος ΗΜ & ΜΥ(Άνοιξη - 2001)Δίκτυα Προστιθέμενης Αξίας EDI και Εφαρμογές Ηλεκτρονικού Εμπορίου Electronic Procurement/ Servers Ι. Βασιλείου --- Electronic Commerce Servers --- 1

  2. Supply Chain Management How to Setup E-Business for a company Electronic Commerce Servers and Services Case Studies ΣΥΝΟΨΗ Ι. Βασιλείου --- Electronic Commerce Servers --- 2

  3. Supply-Chain Management Ι. Βασιλείου --- Electronic Commerce Servers --- 3

  4. Information Management and Velocity Business Partners Distribution DistributionChannels SCM, EC, BI EC, BI, KM and CT for External Info Enterprise Admin. Information R&D andEngineering Production BI, KM and CT for External Info Suppliers Mktg., Sales & Service Customers EC, CRM, BI SCM and CT Supply Chain Management Customer Relationship Management Key: BI = Business Intelligence, KM = Knowledge Management, CT = Collaboration Technologies E-Business: Complex View Ι. Βασιλείου --- Electronic Commerce Servers --- 4

  5. Feeder Plant Store RetailDistribution n-TierSuppliers First-TierSuppliers PrimaryManufacturing Consumers Public Internet Contract Manufacturers Third-Party FinalAssembly Third-Party Distribution Supply Chain Transformation Ι. Βασιλείου --- Electronic Commerce Servers --- 5

  6. ERP integration Collaboration with n-Tier suppliers Business and technical n-Tier interfaces SC technology evaluation and selection: Purchasing / procurement Fulfillment EDI / XML ASP Supply Chain: Need to Know Ι. Βασιλείου --- Electronic Commerce Servers --- 6

  7. Consumers Applications Strategies Supplier Customer Electronic Commerce Technical Issues Management Issues Community Source: GartnerGroup Electronic Commerce Ι. Βασιλείου --- Electronic Commerce Servers --- 7

  8. SC/CRM technology integration Channel conflict Financial systems and interfaces Application Service Provider models EC technology evaluation and selection eOrdering /ePayment Transaction security eFulfillment E-Commerce: Need to Know Ι. Βασιλείου --- Electronic Commerce Servers --- 8

  9. Enterprise-wide E-Business Infrastructure InternalUsers Customers and Partners Business Line Managers Client Relationship ManagementElectronic CommerceSupply Chain ManagementIntegrated Services IT Operations Integrated Services User ServicesApplicationsSystemsLAN/WAN Network Internet Gateway Application Developers Network Managers System Managers Infrastructure Management External ServiceProviders Ι. Βασιλείου --- Electronic Commerce Servers --- 9

  10. Technology architecture, integration, and interoperability Blended workforce Business process owners Technology governance and lifecycle Ultra-rapid application development IT infrastructure: Internet technologies Middleware / API Gateway technologies Knowledge management Infrastructure: Need to Know Ι. Βασιλείου --- Electronic Commerce Servers --- 10

  11. E-ERPERPR&DFinanceHuman ResourcesManufacturingDistribution and LogisticsSCM Retail SalesField SalesInside SalesCall Mgmt.Contact CenterField ServiceData CleansingData AnalysisContent Mgmt.Campaign Mgmt.E-CRME-Commerce Enterprise Functions CRM Customers Suppliers Customer Relationship Management Customer-Centric ProcessesPartner Relationship Management E-BusinessC-Commerce Ι. Βασιλείου --- Electronic Commerce Servers --- 11

  12. Collaboration technologies Usability and interoperability Customer and technical interface Technology stability and lifecycle Application Service Provider models CRM technology evaluation and selection: Data warehouse / mart Database mining / marketing Sales force automation Call/contact center CRM: Need to Know Ι. Βασιλείου --- Electronic Commerce Servers --- 12

  13. West Food Mart is a retail store selling groceries. The store features are simple, allowing a customer to get in and out with a few clicks. Notes: This type of store is appropriate for businesses which target customers, products are familiar, shoppers usually know what to buy, shoppers often buy many items of the same kind. The Office Window. This is a wholesale store selling furniture and computer equipment. This store groups customers into categories, offers them different offices, I.e., lists of offerings, prices etc. Here each customer must register and is classified by the office administrator. Metro Mall. Contains several stores, offers generic functionality for payment, shipping, security etc., which they can all use. Example E-Businesses Ι. Βασιλείου --- Electronic Commerce Servers --- 13

  14. Determine a site administrator. She is responsible for setting up and managing the high level functions associated with the site, including: store or mall creation, adding/removing stores to a mall, maintaining a list of shipping carriers,… Determine a store administrator, who is responsible for day-to-day activities associated with running a store, including: entering, updating and deleting data; creating and updating store pages; creating new commands, or replacing overridable functions (which are activated by the site administrator) For a single-store site, the two positions will usually be filled by one person. Link up to one or more databases, or create new ones. These store product, customer and other information. Getting Started Ι. Βασιλείου --- Electronic Commerce Servers --- 14

  15. There are three types of store models to choose from: One-stop shop -- shoppers can quickly find and order the product; no registration facility is provided, and only shipping information is required; Personal delivery shop -- also has a simple navigation structure, but has features for personalizing shopping; shoppers register and have shopping carts; their selections (buying, or placing product in cart) are recorded; shoppers can also have an address book for places they send stuff to; Business-to-business store model -- this is intended for corporate purchasing; now merchant can group clients into shopper groups (called offices) and offer them different prices; before making a purchase, a client must register and receive approval from an office manager Storing Models - Simplifications Ι. Βασιλείου --- Electronic Commerce Servers --- 15

  16. Choose a store model (among existing models, or create your own) [To actually build your store or mall, you can start from a sample and customize it your requirements, or start from scratch.] [If you are building a store within a mall, you may use the functions provided by the mall, or override them and build your own for your store.] Create a store record, including information about the store and merchant; set up tax rates and define access control. Set up tasks; a task is a process that you want to customize, such as checking inventory, calculating the price of an item, or handling an exception. Specify shipping providers. Creating a store (or mall) Ι. Βασιλείου --- Electronic Commerce Servers --- 16

  17. Includes, among other things: Currency and contact information; Store tax rates -- very important, because you can have across-the-border shopping; Category information -- the store’s merchandise is organized into categories; Shipping services -- shipping services, options and charges; Product information -- for products and items (variant products), including SKU#, price, thumbnail and full-size image,… Discount information; Shopper groups -- different groups may get different discounts; Store management information Ι. Βασιλείου --- Electronic Commerce Servers --- 17

  18. Creating the shopping flow Registration registerForm Home page orderList Order status ItemAdd/ Display Category Display Category pages Product pages Interest list Product Display OrderItemList Prepare order OrderItemDisplay Order List Shipping details Place order Confirmation page Check out Order Display Order Process Ι. Βασιλείου --- Electronic Commerce Servers --- 18

  19. Includes tools for a company to set up its E-Business. We will review IBM’s WebSphere Commerce Suite and Microsoft’s Commerce Server 2000 as examples of what one can get from state-of-the-art technology on Commerce Software. They allow the setting of a generic E-Business without much knowledge of the web, XML, HTML, Java and the like. E-Commerce technology – Servers Ι. Βασιλείου --- Electronic Commerce Servers --- 19

  20. WEB HOSTING SERVICES:provides large servers for Web sites of fee-paying customer ELECTRONIC PAYMENT SYSTEM:using Web for electronic funds transfers, credit , smart & debit cards ELECTRONIC COMMERCE SUPPORT SYSTEMS Ι. Βασιλείου --- Electronic Commerce Servers --- 20

  21. OPEN MARKET TRANSACT: customer authentication, order & payment processing, tax, multi-language customer service (Open Market) INTERNET COMMERCE SERVER: integrates orders, inventory, customer service, payments (Oracle) Electronic Commerce Services Ι. Βασιλείου --- Electronic Commerce Servers --- 21

  22. ICAT:on-line catalog shopping, order placement (Icat) MerchantXpert:: search tools, order management, tax, payment, logistics modules (Netscape) WebSphere Commerce Suite (ex- NET.Commerce): merchant server supporting Secure Electronic Transactions protocol (IBM) Microsoft - Commerce Server 2000 Electronic Commerce Software / Servers Ι. Βασιλείου --- Electronic Commerce Servers --- 22

  23. Single or multiple store and storefront support. Scalability -- server and databases can run on one or more machines. Multiple platform support -- from laptops to clusters of RS/6000 AIX machines; supports several operating systems including Windows NT (only platform supporting the Start Edition) and Unix (Solaris). System integration support -- with existing systems and databases. Dynamic page generation -- pages generated dynamically, revised when data change. Supports multiple natural languages. Product advisor support -- allows merchant to build a knowledge base of sales questions and answers WebSphere features Ι. Βασιλείου --- Electronic Commerce Servers --- 23

  24. Customer buying groups -- allows some customization of what is offered to whom and at what price. Reorders -- customers can reorder, instead of always ordering from scratch. Customer enrolment Buyer account administration Product organization Multiple navigation paths Tax calculation function Shipping selection and charges function WebSphere capabilities Ι. Βασιλείου --- Electronic Commerce Servers --- 24

  25. WebSphere START WebSphere Administrator WebSphere Server Commands Tasks Overridable fcns Macros Store creator Sample stores Site manager Store manager Template designer Payment Manager Web Server Lotus Go Domino Netscape Utilities Mass import DB cleanup... Dynamic Page Cache Firewall Suppliers Shoppers Merchants Ι. Βασιλείου --- Electronic Commerce Servers --- 25

  26. WebSphere PRO Supplier/Seller Business Systems Order mgmt Fulfillment Inventory Supply chain Product/Catalog Customer service Make to order Data mining Pricing Sales tax Accounting Payment Product Advisor Product exploration Catalog builder Sales assistant Product comparison Shopping metaphor Supply Chain Interfaces EDI SAP R/3 System Interfaces CICS IMS Ι. Βασιλείου --- Electronic Commerce Servers --- 26

  27. B2B Sell-side • B2C Retail • E-market enabler • Business Analytics • Pipelines • Beyond Orders • BizTalk Server • Product Catalog • Targeted merchandising • Personalization • Empowered Business Mgrs Microsoft Merchant Server • B2B • Req’n processing • Interchange Pipelines • Advertising • Int. Cross-sell • Usage Analysis • Membership • Auctions • MS App Svcs • Analysis • Content Deployment • B2C • Cart • Pipeline • Merchandising Merchant Server 1.0 Site Server 2.0 Enterprise Edition Site Server 3.0 Commerce Edition Commerce Server 2000 Fall ‘96 Summer ‘97 Summer ’98 Fall 2000 Commerce Server Evolution Value Proposition Ι. Βασιλείου --- Electronic Commerce Servers --- 27

  28. Comprehensive system for tailored e-commerce apps Profile & know your customers & trading partners Optimize the user experience & increase returns Tailor your order process & merchandising Easily manage millions of products Get to market faster Out-of-box B2C & B2B apps let you focus on tailoring, not plumbing Designed for extensibility Best-of-breed partners Integrate more easily through BizTalk Server & Host Integration Server Empower business managers to close the loop 360-degree business decision support beyond click-stream Real-time management to respond quickly, increase effectiveness Centralized management across the entire site Ensure only authorized resources have access Commerce Server 2000 Capabilities Ι. Βασιλείου --- Electronic Commerce Servers --- 28

  29. LDAP CRM / Other Apps ODBC SQL Server SQL Server Business Data Warehouse Profiles Commerce Server 2000 Business Analytics System Product Catalog System Targeting System Profile System Business Desk Commerce Server Manager Business Processing Pipelines System SQL Server SQL Server Products Campaigns Orders Ι. Βασιλείου --- Electronic Commerce Servers --- 29 Solution Sites

  30. Administration Commerce Server Business Desk Commerce Server Manager 5 Integrated E-Commerce Systems Profile System Targeting System Product Catalog System Business Processing Pipeline System Business Analytics System Development Tools Solution Sites Commerce Server SDK Commerce Server 2000@ A Glance Ι. Βασιλείου --- Electronic Commerce Servers --- 30

  31. Development Customer Experience Integration Operations Using .NET Enterprise Servers Ι. Βασιλείου --- Electronic Commerce Servers --- 31

  32. Commerce Server Customers Ι. Βασιλείου --- Electronic Commerce Servers --- 32

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