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Reducing Vehicle Collisions Thru a Safety Hotline Program

Reducing Vehicle Collisions Thru a Safety Hotline Program. A Brief Overview of the Program. Safety Hotline Program. Purpose To identify those drivers who take serious risks before they become involved in a collision.

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Reducing Vehicle Collisions Thru a Safety Hotline Program

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  1. Reducing Vehicle Collisions Thru a Safety Hotline Program A Brief Overview of the Program

  2. Safety Hotline Program Purpose • To identify those drivers who take serious risks before they become involved in a collision. • To coach affected drivers – to change their habits – before they become involved in a collision.

  3. Program Step by Step A decal is placed on the rear of each company vehicle. 

  4. Program Step by Step • Motorists who observe especially risky driving behaviors call a toll-free phone number and report their observations.

  5. Program Step by Step • The SafetyFirst call center, staffed around the clock by highly trained professionals, validate the call and screen it for details.

  6. Program Step by Step • The call center initiates a “polite interrogation” of each caller to verify information and get an accurate picture of what truly happened.

  7. Program Step by Step • Most fleets get only 2 or 3 reports per 100 vehicles per month • Not time consuming, and provides a high degree of focus on areas for improvement

  8. Program Step by Step • Most drivers (80%) never get a report about their driving… • About 10% get a single complaint and never get another • About 10% get multiple complaints over time, usually about the same types of issues

  9. Program Step by Step • Reports are then sent via email (or fax) to your location supervisor for investigation and coaching of the affected driver.

  10. Program Step by Step • Duplicate reports can be sent at the same time to whoever needs to be copied on the report – district managers, regional safety managers, etc.

  11. Program Step by Step • Location supervisors discuss the report with the affected driver. • This is an attempt to understand what actually took place and to provide reinforcement of safe driving practices. 

  12. Program Step by Step • Along with each observation report, SafetyFirst provides one or more matching safe driving tips. • These tips are reviewed with the driver in order to document that coaching took place.

  13. Program Step by Step • SafetyFirst also provides a training program on how to conduct effective coaching sessions.

  14. Program Step by Step • The program highlights the few drivers who need the most urgent assistance before a collision.

  15. Program Step by Step • The final step involves returning the completed reports back to SafetyFirst by fax for closeout.

  16. Program Step by Step • Returning the reports enables: • Detailed activity summary reports on a monthly basis. • Identification of drivers with repeat reports. • Documentation that the driver was coached on their safety issues

  17. Monthly Training Topics • You will receive a “Ten-Minute Training Topic” each month to share with your drivers and managers.

  18. Monthly Training Topics The training package includes: • Two-page driver handout • Posters with key summary points • Supplements of additional information for the supervisor • Power point slideshows

  19. Additional Program Features • SafetyFirst will prepare the decals for each of your vehicles. • We will provide training materials for each phase of program implementation

  20. Additional Program Features • We provide an account executive to assist you with implementation and maintenance of the program.

  21. Why the Program Works... It complements your existing safety program elements so you can: • Train, as needed, the right drivers at the right time on the right topics • Select at-risk drivers for follow up Driver Abstracts (MVRs)

  22. Why the Program Works... Focuses managements attention on: • drivers who need the most urgent help from management. • specific risk taking behaviors within the fleet.

  23. Why the Program Works... • Coaching aids/tools are provided to help modify drivers’ behaviors • Monthly training included for the benefit of ALL drivers (not just those who get reports) • Drivers pay attention to their own performance

  24. Cost – Benefit Ratio • Average vehicle collision (property damage only) estimated at $7500 per National Safety Council.

  25. Thanks for Your Time! Contact: Dan Lessnau Nationwide Liaison Safety Hotline 1-888-603-6987

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