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Improving Healthcare: A Patient's Perspective

Discover the insights of a healthcare professional turned patient, advocating for system improvements in primary care. Learn how to listen to patients better and enhance access to appointments.

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Improving Healthcare: A Patient's Perspective

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  1. Remember The Patient ! By Ged Oliver CHD Collaborative

  2. Who am I ? • 22 years NHS experience – in Pathology • Strong family history of CHD • MI at 36 years of age • Triple bypass at 38 years of age

  3. The System Needs Improving ! What do I do about it? • Don’t just sit and moan. • GOYA – get off yer ass ( K.Akabusi ) • Try and do something about it !

  4. The whole system? • Primary care is only one part of a patients journey ! • My experience was as 1 patient across the whole pathway • It highlighted problems across the whole pathway

  5. What is the aim of the NHS? 1. To give stress free employment for staff? 2. To provide a service for patients?

  6. The Doctor

  7. The Nurse

  8. A Team !!

  9. A Crowd – what do we see ?

  10. Patients? It’s Me

  11. What do I want as a patient? Does the service I receive meet my needs? How could primary care provide a better service for me?

  12. Access to my GP • Previously – booked appointments only. OK for cardiac check-ups! Not acceptable for acute problems !!!!

  13. Changes in GP Access • I must phone on the day I require appointment. This is OK for acute problems – BUT What about check-ups??

  14. What about ME!! • I need regular check-up appointments. • I live in Bury • I work in Bradford • I NEED TO BOOK NON URGENT APPOINTMENTS!!

  15. Lets Start Listening to our Patients !! Lets think as patients – not as NHS staff trying to make stressful working lives better for ourselves !

  16. REMEMBER you never know when you will be the patient !!

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