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2 nd Patient Visit. 2nd visit. 1) Prepares the patient for the VSC concepts 2) Quality (one on one) education 3) Demonstrates need for care past condition-based care 4) Explanation of Patient’s Insurance 5) Patient care begins. 2nd visit. Patient returns on the assigned day and time
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2nd visit 1) Prepares the patient for the VSC concepts 2) Quality (one on one) education 3) Demonstrates need for care past condition-based care 4) Explanation of Patient’s Insurance 5) Patient care begins
2nd visit • Patient returns on the assigned day and time • Patient is taken to the patient education room to receive the report of findings from the first visit
2nd visit • Patient given the “Introduction to Chiropractic” form to read • Clinician and extern enter the room to review with the patient their report of findings
ROF Questions? • What do I have? • Can you help? • How long will it take? • How much will it cost? • Will my insurance pay for it?
Second Yes - Yes AgreementThe ROF 1. Introduction 2. Reason for the Report 3. Cause, Severity and Prognosis 4. 3 Phases of Care 5. Phase of Degeneration 6. Recommendations of Care 7. Questions and Commitment 8. Financial Concerns 9.Explain the routine Office Visit 10. Yes-Yes Agreement
Second Yes - Yes Agreement 1. Introduction • Hi, _(patient's name)________, it is good to see you today. • Do you have any questions regarding the Introduction to Chiropractic letter? "Good" lets review your report of findings that will explain what we found on the examination that performed (yesterday) _________. 2. Reason for the Report • “We consider the "report of findings" to be one of the most important visits in our office and is important to understanding your problem and the decisions you will be asked to make regarding your health.” 3. Cause, Severity and Prognosis • At this time, review the cause, the severity, and the prospects for correction of the subluxation. • Use the "Report of Findings" form to guide you in the explanation of the patient's examination facts. Also consider any past history information and relate it into the report of findings.
4. 3 Phases of Care There are three phases of health care: Condition Based care =pain/symptom reduction and stabilization Health care = Continued stabilization of the vertebral subluxation with spinal correction and strengthening Wellness/development care = optimum physical, social and mental well being Based on our clinical findings you are in the _______ phase of health care. 5. Phase of Degeneration Looking at your x-rays, and looking at this spinal degeneration picture, which phase of degeneration do you believe you are in ___? 6. Recommendations of Care Based on our findings, our recommendations are _______. We will perform a progressive examination to note your health progress in __ weeks.
7. Questions and Commitment Do you understand everything that was explained to you? Is there anything that will interfere with you following our recommendations? 8. Financial Concerns Consider any financial obligations with the patient at this time. 9.Explain the routine Office Visit Explain the routine visit procedure at this time. 10. Yes-Yes Agreement Are you ready to get started with our recommendations for care? Wait for the yes - yes agreement from the patient. Great, let us get started today with your health care and subluxation correction.
2nd visit • Clinician receives the “Yes-Yes agreement” for recommended care • With the agreement from the patient, care begins on this visit
