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Exit Interview Assessment

Exit Interview Assessment. Exit Interviews: Opportunity or Albatross?. Background. Exit Interviews do not appear to provide significant benefit to center stakeholders Not done Not done in a timely fashion (don’t know when they leave)

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Exit Interview Assessment

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  1. Exit Interview Assessment Exit Interviews: Opportunity or Albatross?

  2. Background • Exit Interviews do not appear to provide significant benefit to center stakeholders • Not done • Not done in a timely fashion (don’t know when they leave) • Information is not different from what directors already know • Respondents are not really forthcoming • Questions are not getting at real issues • Failure to provide aggregate analysis of data Exit Interview Assessment: “Do it right for a year, then decide to drop it or modify it.”

  3. Overview • Key Questions • Deliverables • Analysis & Reporting • Timeline • Questions & Discussion

  4. Key Questions • What is the value of the exit interview process? • Are there untapped “nuggets” in the exit interviews - for individual centers or the program as a whole? • What exit interview activities provide timely and actionable information to I/UCRC stakeholders? What does doing it right mean?

  5. DeliverablesWhat does “doing it right” mean? • Revised, Stakeholder-Driven, Exit Interview GuideBased on feedback from two telefocus groups: • Center Directors • Evaluators • Goal: develop user-relevant interview guide including “big picture issues,” questions, and prompts Challenges: • Information is not different from what directors already know • Respondents are not really forthcoming • Questions are not getting at real issues

  6. DeliverablesWhat does “doing it right” mean? • Centralized member exit Reminder Notification System (for Center Directors and Administrators) • Automated reminders for exit interviews (for Evaluators) • Challenges: • Not done • Not done in a timely fashion (don’t know when they leave)

  7. DeliverablesWhat does “doing it right” mean? • Central Repository for exit interview data • On line interview guide for evaluators • Space for evaluator comments, insights, and interpretations • Challenges: • Failure to provide aggregate analysis of data Centralized analysis of large percentage of exiting members

  8. Analysis & Reporting • Qualitative content analysis exit interviews (HyperRESEARCH qualitative analysis software) • data reduction, data display, & verification • Descriptive Statistics (SPSS) • Preliminary report presentation: Jan 2010 Data and Report to inform a consensus meeting on the future of the exit interview process at the January 2010 I/UCRC Meeting

  9. Timeline • Select CD and Evaluator telefocus group participants (Feb 08); Complete telefocus groups (March) Revise Exit Interview Guide (March) • Construction of on-line reporting form & database (March-April 08) • Center Directors and Administrators Prompted to Notify Local Evaluator of Terminating Sponsors (May 08 to May 09, every two months). Evaluators also prompted. • Local Evaluators complete interviews, submit data to on-line database (May ‘08 to May ‘09) • Qualitative Content Analysis (July ‘08-May ‘09) • Preliminary Report and Consensus Meeting (Jan ‘10) • Final report to NSF (Feb 19, 2009)

  10. Questions & Discussion

  11. Exit Interview Assessment Exit Interviews: Opportunity or Albatross?

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