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Integrated Services Delivery Frontline Functions The Learning Map

Integrated Services Delivery Frontline Functions The Learning Map. NC Department of Commerce Division of Workforce Solutions Workforce Development Training Center. AGENDA. Learning Map Objectives. The Learning Map… Generate awareness and understanding of the new ISD model.

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Integrated Services Delivery Frontline Functions The Learning Map

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  1. Integrated Services Delivery Frontline Functions The Learning Map NC Department of Commerce Division of Workforce Solutions Workforce Development Training Center

  2. AGENDA

  3. Learning Map Objectives The Learning Map… Generate awareness and understanding of the new ISD model. Allow staff to brainstorm, reach decisions, collaborate and communicate. Generate trust and understanding of each other. Have fun!!!

  4. Goal of the Frontline Functions: Learning Map Experience Participants will become better equipped to effectively assist the job-seeker with job search assistance and skill development services to provide the employer with highly skilled job candidates to meet their workforce needs.

  5. What? How? & Why? What? ISD Model Functions How? Depends on each Workforce Board Why? Help Put People in Jobs

  6. Table Coach WELCOME EMPLOYMENT SKILLS THE “BIG PICTURE”

  7. “WOW” “WOW” Best practices Network information Great ideas Resources Take aways Names & Phone Numbers Web addresses

  8. WELCOME Springs FUNCTION / TEAM SKILLSville FUNCTION / TEAM CUSTOMER SERVICEexperience JOB SEEKER / EMPLOYER EMPLOYMENT Town FUNCTION / TEAM

  9. Welcome Springs FUNCTION / TEAM Welcome Circle GREET CUSTOMER Progress Parkway Eligibility Way Exploration Alley Horizons Trail Returning SKILLSVille 5 miles Customers 1 on 1 Interview Evaluate Needs Determine Needs Welcome Process Enter Data JOB MATCH SKILLSville Transportation Employment Town Answer Questions Child Care Nutrition Assistance Product Box SERVICES Self-Help Resources Leaving Welcome Springs Next Service Get a Job! Opt. Out

  10. Assess & Identify Barriers Compliance SKILLSville FUNCTION / TEAM Product Box SERVICES SKILLSVille Welcomes You! Maintain Documentation Maintain Documentation Agency Communications Performance Self Help Pkwy Develop Strategy Product Box SERVICES Employment Ave. Employment Way Skills Street Identify Barriers Current on LMI / Job Trends Refer Customers to Employers Get a Job! Tuition Assistance Self-Help Resources EMPLOYMENT Town 2 miles Maintain Documentation JOB MATCH Determine Employment Goal Housing Aid Opt. Out Transportation

  11. Compliance EMPLOYMENT Town Welcomes You! Maintain Documentation Agency Communications Performance One-on-One to Meet Employment Goal Make Job Referrals & Develop Job Leads Excellence Road Welcome Town Referral Lane Product Box SERVICES Develop Service Strategy / Career Action Product Box SERVICES SKILLSville Champion Circ. Refer Customers to Employment Activities Self-Help Resources Current on LMI / Job Trends Transportation JOB MATCH Work! Get a Job! Opt. Out Apprenticeship Employment Ave. EMPLOYMENT Town FUNCTION / TEAM Assess, Identify, and Address Needs & Barriers

  12. Why is the welcome process so important? How does a customer benefit from a meaningful referral? How does the employer benefit from quality job orders/referral? How does the customer benefit from the product box? What are the top 3 services and how do employers benefit from them? What happens when a customer is not scheduled for a next appt.? What strategies help develop a business relationship? How does the customer benefit from market awareness? How can the business contribute to the Product Box? Customer Employer CUSTOMER SERVICE experience JOB SEEKER/ EMPLOYER

  13. QUESTIONS?

  14. THANK YOU! Miranda Miller Human Resources Training & Development Specialist (919) 814-0469 Gene Scott Director NC Workforce Development Center (919) 814-0330

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