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Session: Policy/Research Agenda for Transformational Government Leadership LEADERSHIP FOR THE TRANSFORMATIONAL GOVERN

UNITED NATIONS PUBLIC SERVICE FORUM WORKSHOP 7. Session: Policy/Research Agenda for Transformational Government Leadership LEADERSHIP FOR THE TRANSFORMATIONAL GOVERNMENT. Sofiane Sahraoui , Institute of Public Administration 25 -26 June 2013 Bahrain. E-Government Research.

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Session: Policy/Research Agenda for Transformational Government Leadership LEADERSHIP FOR THE TRANSFORMATIONAL GOVERN

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  1. UNITED NATIONS PUBLIC SERVICE FORUM WORKSHOP 7 Session: Policy/Research Agenda for Transformational Government LeadershipLEADERSHIP FORTHE TRANSFORMATIONAL GOVERNMENT SofianeSahraoui, Institute of Public Administration25 -26 June 2013 Bahrain

  2. E-Government Research • e-Government research continues to privilege the technology and transactional side of e-Government at the expense of transformation and social inclusion • Clear bias and prioritization of technology-driven research over governance-driven research, yielding technology systems that are not very reflective of underlying social models or how communities learn and create knowledge

  3. Cornerstones of t-Government • Transformational leadership • Negotiated effectiveness • Devolved Government • Citizen-centricity/Engagement • Shared services culture • Professionalism • Benefit Realization

  4. The Case for T- Government

  5. T versus e-Gov

  6. Citizen Business Integrated Service Delivery Process Integration Shared Service Culture Management of Change Transformational Leadership & Professionalism Transformation Benefit Realization

  7. T-Gov Research Agenda • Models for building social capital among citizens • IT-enabled social capital • The customer is citizen vs. the citizen is customer • Models for the participation of clients in the development of e-services • Models for the integration of business clients into the government supply chain • Pull-based e-government services • Managing change towards a shared services culture across public service • Reengineering for process integration across the silos of public administration • Organizational and technological models of integrated service delivery • Ontology and semantic web for t-Government • Models for building capacity through professionalism • Government supply chain management • Quality assurance in government supplier management • Transformational leadership for transformational government • Comprehensive models of benefit realisation • Multi-dimensional models of t-Government • Case studies of local authorities • Strategic governance models • Ethics and privacy in government information systems

  8. Methodological Considerations • Dominance of normative models of e-service delivery • Grounded research essential to capture richness of t-Gov context • Multi-disciplinary approach by public administration scholars, public policy analysts, political scientists, to infuse much needed value-added to the narrower IT rationalist perspective of e-Government

  9. Benefit Realization • Case benchmarks should be developed only after benefit realization is established • Benefit realization should be negotiated as part of the governance covenant –not just a KPI • Benefit realization is a multi-stakeholder approach to measuring the effectiveness and efficiency of t-Government (part of the social contract) • Effectiveness measurement entails measuring not only customer satisfaction as with e-government but more nebulous constructs such as enhanced social capital and public value, enhanced skills and capacity among public service personnel and the citizenry at large

  10. MEPAR Concept MEPAR will have a dual purpose: • It will be a Forum for research and academic/ practitioner exchange on the important topics of managing transitions in public governance, with a special focus on the Middle East • It will serve as an incubator and testing ground for a collective ‘think-tank’ group on public policy/public administration in the region.

  11. MEPAR Deliverables • Preliminary deliverables (exp. Concept papers, case studies, empirical studies, etc.) • International Conferences/forums to bring together forward thinkers and best practices around specific themes of PA and governance; • Synthesis/white papers to outline potential strategies/ recommendations in relation to chosen themes; • Dissemination of findings through publications, specialized policy outlets, participation in professional PA events, etc. • Development of research streams, research partnerships and collaborations, and organization of events to support the different elements of the strategy; • Organization of panels during IIAS events; etc.

  12. What Policy/Research Agenda?

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