Why Customers Prefer Travel Chatbots Over Agents?

1.         Why Do Customers  Prefer Travel  Chatbots Over  Agents?                                   

2.       Today’s chatbots are what mobile apps were in 2012. All businesses want one. In                             short, if there is an acquisition channel in which travel agencies must invest this                             year, it is the chatbot.        Millennials View Customer Service Differently  While the traditional travel agent remains a popular choice among Gen X,  millennials prefer minimal human interaction. Hence, when it comes to customer  service, they prefer to travel chatbots for interaction. A well-developed AI chatbot  can enhance the entire booking experience and even help modern-day travelers  with a wide range of options based on their personal data.    Millennials Choose Personalized Experiences  Reports show that consumers are more likely to book on travel websites that offer a  personalized experience. In fact, 90% of travelers across the globe say they expect  a personalized experience when they book their trip and Millenials are no different.  For instance, a ​WhatsApp Chatbot​ after a booking sends a confirmation message. It   1 

3.       also offers the customer an option to continue receiving updates or cancel  automated messages. Such features improve the travel booking experience for  those millennials who wish to avoid promotional messages.    A Travel Chatbot is Available 24/7  The first obvious advantage of a chatbot is its availability. In fact, a robot does not  need to sleep, eat, or enjoy its leisure. It is, therefore, completely dedicated to the  task 24 hours a day, 7 days a week. Chatbots can efficiently respond to your  customers and provide them with the help they are looking for even during late  hours.    A Travel Chatbot is Accessible on Messaging Applications  Look around and you will find that today, everyone spends most of their time on  the web, social networks, and messaging applications. And your customers are no  different! This is why Facebook Messenger, Twitter or WhatsApp chatbots are a real  plus; your bot is constantly where your customers are.    Quicker Responses Through AI Chatbots  Millennials have a low attention span and needless to say, chatbots are swift. Over  55% of consumers enjoy communicating with travel chatbots because they respond  to most queries immediately. If you’re having trouble keeping up with live chats or  if you get tons of inquiries outside of your office hours, chatbots are definitely what  you need.    There are a number of travel chatbot apps out there and a ​travel technology  solutions​ company can help you build a customized one too. If given a choice, most     2 

4.       millennials prefer to speak directly to a chatbot to resolve their flight booking or  hotel reservation problem, rather than waiting for an agent to be available.    The Voice of Customer (VoC) Usabilla platform study of customer interaction with  AI underscores this view. At least 54% of respondents said they would prefer  chatbots, rather than human travel assistants.    Easy Navigation  In the case of a travel company website that has a chatbot, visitors to a website do  not need to go through all the pages to find special offers or new products. The  travel chatbot can offer them to the visitor as part of a natural conversation.  Experience shows that people react well to promotions that are offered to them in  this natural way. This is because it seems more personalized to customers than a  standard marketing email.    Easy Access to Information  The amount of information available on a website loses interest if the average  visitor cannot find it. However, in the current context, visitors tend to have a very  reduced attention span. So websites need to make accessing information as quick  and simple as possible. If the visitor is saved from having to search for information,  they will be more likely to book flights or hotels through your travel company.    Incorporating a travel chatbot seems like a good decision. This will help you to  improve communication with your customers and to make them more satisfied, to  generate additional sales for your hotel or flight booking engine. It will also help to  develop your direct channel since by solving more doubts on your own website, the  probability that customers will go to OTAs in search of answers is reduced.  3 

5.       Curated Experiences  Millennials are all about personalized and curated experiences. They prefer  experiential travel or budget options. With an Artificial Intelligence (AI) powered  chatbot, you can retrieve data from GDS systems to offer lower airfares, hotel  tariffs, and other experiences. A WhatsApp chatbot or messaging apps integrated  with BLE can also suggest good nightspots, restaurants or shopping and other  travel experiences to the customer.    Chatbots have several other benefits for travel companies besides improving user  experience. In addition to saving time, chatbots can also collect data and become  an ultra-powerful marketing weapon. We cannot emphasize enough on the  magnitude of the difference a travel chatbot can make to your travel business.    If you already have a travel portal, it’s time to embrace chatbot marketing.  OneClick, a travel technology solutions company, can help you develop interactive  and swift travel chatbots to skyrocket your sales. ​Contact us​ to discuss your travel  portal development requirements.                  4 

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