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Measuring Anonymity in Academic Virtual Reference

This study explores the implications of anonymity in academic virtual reference services provided by libraries. Authors Karen Sobel from the University of Colorado Denver and Kristin Grabarek Roper from the Denver Public Library examine user expectations regarding privacy and how it affects the quality of service. By analyzing interactions in virtual reference environments, the study highlights key findings on anonymity's role in facilitating user engagement and satisfaction, providing valuable insights for librarians and educators in improving digital reference services.

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Measuring Anonymity in Academic Virtual Reference

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  1. Measuring Anonymity in Academic Virtual Reference Karen Sobel – University of Colorado Denver & Kristin Grabarek Roper – Denver Public Library

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