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  1. A Tutorial for Online Reporting of Abuse, Neglect, and Financial Exploitation of the Elderly and Adults with Disabilities

  2. Navigation To navigate this tutorial, use your mouse or the arrows on your keyboard.

  3. Who is eligible for Adult Protective Services (APS) Assistance? Part One:

  4. Automatically eligible: Any person age 65 years or older

  5. A person is not necessarily eligible simply because they receive: • Social Security (Retirement) • Supplemental Security Income (SSI) • Social Security Disability (SSD) • Any other disability benefit (i.e.: VA disability, private short term or long term disability, etc.)

  6. Possibly eligible: Any person between 18 and 64 years of age with mental, physical, or developmental disabilities that substantially impair their ability to live independently or provide their own care and protect themselves.

  7. Substantially impaired means: The person is consistently or frequently unable to perform the activities of daily living necessary for basic adult functioning in the community; and The person has a poor prognosis for improvement.

  8. Activities of daily living include, but are not limited to: • Walking • Using the bathroom • Personal hygiene • Eating • Cooking • Cleaning • Shopping • Managing money • Taking medications • Obtaining support services

  9. A person is not considered substantially impairedif: • The person is capable of protecting themselves from abuse, neglect, or financial exploitation; • The person can consistently perform activities of daily living or obtain services necessary for basic adult functioning; • The person has a good prognosis for improvement.

  10. If you’re not sure whether a person qualifies for APS assistance, please call the Texas Abuse Hotline at 1-800-252-5400 for additional assistance.

  11. APS does not investigate chronic substance or alcohol abuse issues.

  12. APS will investigate reports involving chronic substance or alcohol abuse when the abuse has progressed to a permanent condition that causes substantial impairment, such as organic brain syndrome, kidney failure, cancer, etc., and there are other factors that meet the definition of abuse, neglect, or financial exploitation.

  13. Part Two: How to Use the Online Reporting Website

  14. You can access the online reporting website at Please note that online reporting is not fully accessible at this time. If you need accessibility accommodations when making a report, please contact the Texas Department of Family and Protective Services by phone at 1-800-252-5400.

  15. During this tutorial, online reports are referred to as E-Reports. We will be referencing the interactions captured in the video scenario about Donna. If you have not viewed the video, we highly recommend that you view it now (

  16. If you recall, the video scenario about Donna ended with the hospital social worker ready to make an Adult Protective Services report through the Texas Abuse Hotline website. In the tutorial that follows, you will learn how a report is made and more about reporting basics.

  17. Welcome to the main page for the online reporting site.

  18. To the left, there are several login options from which to choose.

  19. If this is your first time to make an online report, you can create an account or login as a guest.

  20. If you already have an account, use your existing user name and password.

  21. You may choose to login as a guest if you do not already have and do not want to setup an account. If you choose to login as a guest, your information will not be stored for future use.

  22. We recommend creating an account.

  23. On the right, there is a link to Frequently Asked Questions about reporting.

  24. There is a Helpful Hints link to assist in troubleshooting problems while reporting.

  25. Technical information about the best computer settings to use for the website is located below the Helpful Hints.

  26. It is important to note the E-Report system should NOT be used in emergency situations.

  27. If you believe your report is an emergency, call 911 or local law enforcement. If the adult lives in a facility for individuals with mental health or intellectual disabilities, do not use this online system. These types of reports require an immediate response from a specialized APS division.

  28. If you are unsure whether your report is an emergency or not, call the hotline to make your report. They will tell you if you should call 911 or contact law enforcement.

  29. Create an Account To continue this tutorial, select your login option from the menu on the left. Existing User Login Guest Login

  30. In order to create an account, you need to create a user name and password.

  31. Provide a valid email address.

  32. We will send a notification to this email address when the E-Report is received.

  33. Select a security question and provide the answer to retrieve a lost or forgotten password in the future.

  34. Enter your contact information. Use the phone number and address where you can easily be reached.

  35. Provide information on your place of employment and the best days and times to reach you.

  36. Once you successfully create your account, you will be redirected back to the home page.

  37. After you log in, you will be prompted to review and update your profile information before starting the online report.

  38. If your information needs to be edited, use the Update Profile button.

  39. If your information is correct, select Submit a Report to begin.

  40. Read the statements and acknowledge that your information does not require an emergency response.

  41. Enter the characters from the security picture, then select the button labeled Report Adult Abuse.

  42. Regardless of whether you create an account or login as a guest, you will be asked for your contact information. If you entered your personal information for your profile, you can use that.

  43. Once you enter your information, you need to choose your relationship to the adult from the options in the drop-down menu.

  44. When finished, select Next to continue.

  45. Enter the information you have for the adult. We need as much information as possible.

  46. If there is something you do not know, select the Unknown checkbox.

  47. As you move through the page, be sure to enter information like language, race, ethnicity, date of birth, and social security number, when possible.

  48. This information helps us search for any prior agency involvement with this individual.

  49. Select the type of facility from the options available in the drop-down menu.