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THE DIFFERENCE IS IN THE WAY WE TREAT OUR CLIENTS icttransfers.co.za

THE DIFFERENCE IS IN THE WAY WE TREAT OUR CLIENTS www.icttransfers.co.za. Index 1. Vision 2. Mission 3. Documents 4. Vehicles 5. Pricing 6. Points of culture. Vision. To be the number one Transfer Company in South Africa. Providing and maintaining superior and outstanding service.

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THE DIFFERENCE IS IN THE WAY WE TREAT OUR CLIENTS icttransfers.co.za

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  1. THE DIFFERENCE IS IN THE WAY WE TREAT OUR CLIENTS www.icttransfers.co.za

  2. Index 1. Vision 2. Mission 3. Documents 4. Vehicles 5. Pricing 6. Points of culture

  3. Vision To be the number one Transfer Company in South Africa. Providing and maintaining superior and outstanding service. To listen and respond to all our clients requests and do our utmost to be able to supply in all their needs

  4. Mission 1.To get our clients to their destination as comfortable, safe and reliable as possible 2. To build relationships with all our clients 3. To establish growth through a healthy client database 4. To be affordable and the best value for service to our clients 5. To ensure all our vehicles are to clients satisfaction at all times 6. To have a fleet of vehicles to be able to serve all clients at all times 7. To always be open for input and be ready for change where and when necessary

  5. Documentation • Valid PDP Permits • Valid Drivers license • Personal liability insurance • All documentation will be provided upon request and will be available in all vehicles

  6. Vehicles

  7. Pricing

  8. TRANSFER FEES ONLY

  9. Rate includes: • English speaking chauffeur • Fuel • Vehicle • Km’s as per indicated • Toll Fees • Vehicle management system and monitoring • 24 Hour support • Passenger Liability • Baby Seats • Luggage Trailer • Refreshments Water (Still or Sparkling) and Soft Drinks(Coke, Coke Light, Cream Soda and Fanta Orange) only

  10. Coffee / Tea (De-caffeinated, Rooibos tea, Joko tea) – Additional cost of R8.00 per cup Wine (ZorgvlietSilvermyn Sauvignon Blanc or Semi White, Cabernet Sauvignon or Argentum (red blend) – Additional cost of R16.00 per 187ml bottle. Assistance with your luggage Chauffeur’s meals and refreshments (for Services within city limits)  Daily newspaper (Citizen/Star and Beeld) and selection of magazinesOn trips 2 hours and longer – Movie DVD available Please note all prices are subject to discretion as we do negotiate prices with all our clients depending on the amount of work we will receive from you.

  11. Rate Excludes • Vat Exempt • Entrance fees • Excess luggage transfer • Delay Levy • Open Road Toll Fees • Route deviation • Cancellation Fee • No Show fee • Foreign speaking Tour Guides (There are rates available to include this service) • Accommodation where legally required • Overnight allowance of R 950.00 – See zone grids for more information

  12. Important notes: • After-hours:20% surcharge on top of above rates for afterhours 21:32-06:00 services will be charged to the passenger. • Route deviation: Charged where a passenger requests a stop en-route • Excess baggage: Quote upon request • Passenger Liability: • R10 000 000.00 on the Nissan TiidaR 10 000 000.00 on the Toyota Quantum • Delay Levy: • This will be charged if a passenger is later than 15 minutes from the pre-booked collection time. Flight delays will be waivered. It still remains the responsibility of the passenger to advise us of any changes.

  13. Cancellation Fee:Any booking cancelled within 3 hours of the collection time will be charged 100% of the rate • No Show:Passengers not showing up for their transfers will be charged 100% of the rate • Cash: No cash transactions are allowed during and/or at termination of the service. Only pre-payments will be allowed. Email proof to • at@sddiam.co.za or • markus.transfers@gmail.comBank details:Will be send to you as soon as a business arrangement has been made. • Reservations: • Markus – 083 655 3334 or email (markus.transfers@gmail.com) • At – 083 628 8137 or email (at@sddiam.co.za) • Driver’s details will be given upon confirming the reservation • All drivers have a driver’s license, a valid public driving permit, which is a legal requirement when transporting passengers, and are familiar with the areas in which they work.  They are required to complete an advanced driver training programme and undergo full medical tests. • Passengers pick up and drop off • All passengers are met personally by our driver, who will be holding a welcome board with the customer name on it.  If you do not want your name used on the sign to protect your identity, please provide us with a name that we should use on the sign and which you will respond to. • With airport collections, the driver will wait as close to the baggage clearance doors as possible, unless otherwise arranged.  Hotel collections are made in the hotel foyer after calling the concierge to advise the customer.

  14. Points of Culture Integrity: We will conduct all our business operations with honesty, Integrity, truth and transparency. We will communicate all information to our clients to the best of our ability and understanding Loyalty: We will be loyal to all our clients and focus to build a trustworthy relationship with them.

  15. Points of Culture Commitment: We will be 100% committed to our clients needs and time. We are committed to the Vision and Mission of Transfer Express SA. Communication: We are highly focused on communication as we do believe without improper communication follows improper work ethics which leads to breakdown in relationships

  16. Planning: We ensure our days are planned as if one fails to plan you plan to fail. Gratitude: We will always show gratitude and appreciation to our clients for their support and friendship. Growth: We always leave room for growth, in order for the individual person to reach their full potential within the company. When people grow then the company will grow. Points of Culture

  17. Excellence: We will always strive to be excellent in everything we do as our clients deserve the best service as mediocre is not an option. Professionalism: We will always strive to be professional in our attitude and response to our clients. Experience: We will use our experience to make every trip as unique and comfortable as possible Points of Culture

  18. Consistency: We will be consistent in our disciplines towards our clients in our time, passion, cleanness of our vehicles and pricing. Fun and Extras Every transfer must be a fun experience for both adults and children. We have DVD players in the 10 Seated Quantum for all to enjoy. We provide soft drinks and snacks at no extra cost. Points of Culture

  19. CONTACT DETAILS Markus – 083 655 3334 markus.transfers@gmail.com info@icttransfers.co.za At – 083 628 8137 at@sddiam.co.za After Hours – 071 159 1018

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