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Interdisciplinary Mutual Patient Care Program

Interdisciplinary Mutual Patient Care Program. Advanced Prosthetics Institute Jason Campbell, D.D.S. Welcome.

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Interdisciplinary Mutual Patient Care Program

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  1. Interdisciplinary Mutual Patient Care Program Advanced Prosthetics Institute Jason Campbell, D.D.S

  2. Welcome As the elite group of healthcare professionals, you are being invited to participate in an opportunity built on comprehensive interdisciplinary dental services for dental rehabilitation.

  3. Introduction/Specialists • Endodontics • Dr. Christopher Smith • Oral Surgery • Dr. Kevin Rethman • Orthodontics • Dr. Frederick Fenderson - Prescott • Dr. Rob Patterson - Prescott Valley • Pediatrics • Dr. Ryan Brown • Periodontal • Dr. Richard Jirsa • Sleep Apnea • Dr. J.C. Goodwin

  4. Introduction/Vendors • Astra Dental Implants • Prosthetic Lab Services • DW Dental Lab • FDC Progressive Dental Lab • John Henry Dental Labs

  5. IntroductionDr. Campbell’s Team • Seth Larson, DDS • Juliann - Front Office Coordinator • Lori - Patient Concierge • Stacee - Patient Education Counselor • SharRee - Clair Side Assistant • Kathy - Chair Side Assistant

  6. IntroductionDr. Campbell’s Team • Nancy - RDH Dental Hygienist • Terry - RDH Dental Hygienist • Jodi - RDH Dental Hygienist

  7. IntroductionProfessional Services • Accounting/CPA • Matt Holdsworth • Banking • National Bank • Financial Investments

  8. A Special Thanks • For Your Attendance & Interest • Working With Our Office • You Make Us Feel Like Priority • Taking Good Care Of Our Patients

  9. You Were Invited • Reputation • Quality Of Care • Industry Leader • Visionary Thinking • Positive Interaction & Systems When Working With Our Office • Treatment Outcomes • Fairness

  10. Meeting Purpose • Discuss Intentions Of Practice Focus • Marketing Plan • Interdisciplinary Cases/Group Management • Group Coordinated Care & Reaches In The Community

  11. Specialty Interest • History & Interest In Dentistry • Personal History • Family History • Interest In Prosthodontics - Education • Direction Since Graduation

  12. Current Practice Focus • Comprehensive Patient Care • Preventive Care • Providing Plausible Options For Patients

  13. Current Practice Focus • Treatment of Functional Disorders • Bruxism • TMD • Migraine Headaches • Treatment Of The Functionally Debilitated Patient • Interdisciplinary Approach To Care

  14. The Vision • Advanced Prosthetics Institute • Comprehensive Dental Rehabilitation • Interdisciplinary Relationships/Team Approach To Care • New Profit Center For Co-Managing Dentists

  15. The Vision • Functionally Debilitated Patient • Collapsed Bite • Difficult Jaw Relationships Class II & III • Removable Prosthetics Patients • Difficult Combination Cases • Fixed • Removable • Implant Supported Prosthesis

  16. The Vision • Full Mouth Rehabilitation • Severe Bruxism • Generalized Severe Acid Erosion • Gastric Reflux • Eating Disorders

  17. The Vision • Management Of Functional Issues & Migraine Associations • Issues Of TMD (Phase I) • Splint Therapy • Limited & Full Equilibration • Range Of Motion Modalities

  18. The Vision • Management Of Difficult Cosmetic Issues & Repairs • Miscellaneous Prosthetic Devices

  19. Making It Work • Assemble Right Team • New Associate To Create Time For API • Update Equipment & Services • Improved Services • Nitrous • Conscious Sedation • Update Office/Patient Comfort Experience • Seamless Inter Office Relations & Management

  20. The Vision - Why • Improve Delivery/System Of Complex Dental Care • Streamline & Simplify Complex Dental Care • Software-Driven Management • Create Better Patient Experience

  21. Why - Community Need • Fills Void In Community • Under Served Population • Anthem To Sedona • No Referral Resource For General Dentist Not Interested In Complex Cases • Risk Of Patient Attrition

  22. Sample Case 1

  23. Sample Case 2

  24. Sample Case 3

  25. Sample Case 3 (Cont.)

  26. Sample Case 4

  27. Sample Case 5

  28. Sample Case 5 (Cont.)

  29. Why - Community Need • Realization: General Dentist Referring Cases To Our Office • Referring Dentist Always Fear Loss Of Patient • Need In Dental Community • Recognition Of Improper Models For Interdisciplinary Cases • Seamless, Everything Under One Roof • Keeps Business In Prescott

  30. Patient Management • How To Complete Case Without: • Great Patient Expenses • Great Patient Delay • Great Patient Confusion • Great Patient Apprehension “The Great Consultation Black Hole”

  31. Insight Integrated Marketing & Communications

  32. InsightIntegrated Marketing & Communications • Marketing, Advertising & PR Firm Dedicated To The Healthcare Industry • 25 Years Of Clients Throughout North America • Young & Rubicam Principles & Systems

  33. The New Division

  34. Business Strategy • Offer comprehensive & seamless interdisciplinary services for partial or full-mouth rehabilitation in the Tri-city area • Expand market into Northern Arizona via satellite offices or affiliate relationship with general dentist offices • Create Duplicatable Model For Growth

  35. Who Will Benefit • Patient Profile • Compromised Genetically • Acid Reflex/Acid Erosion • Drug Abusers • Bulimia • Grinders • Severe Periodontal

  36. Who Will Benefit • Patient Profile • TMJ/TMD • Severe Headaches • Previous Denture Wearers • Prosthetic Sensitive Or Intolerant • Fair Skin • Cleft Palate

  37. Patient Promise Committed to the best possible personalized care for predicable outcomes for treatments and rehabilitation, providing instant gratification.

  38. Patient Benefits • Improve Quality Of Life • Improve Confidence, Self-Esteem • Enable Patients To Feel “Whole” • Improve How Patient Feels & Looks • Achieve Optimum Emotional & Physical Wellness

  39. Promise To Dental Community Committed to provide the best possible personal care for predictable outcomes for treatments and rehabilitation for their patients.

  40. Promise To Dental Community • Committed to formal lines of communication • Ability to provide input throughout the treatment period • Create ability to increase revenue through active participation in Mutual Care Program • Ensure patient return to primary care dentist for follow-up & long-term care

  41. Promise To Dental Community • Provide a final patient review at completion of rehabilitation with primary care dentist & their patient to include: • Long-term expectations • Future dental care with their primary care dentist

  42. Uniting Healthcare Disciplines • Engaging Medical Community • Optimum Wellness • Healthcare Professionals • Dentists • Physicians • Physical Therapists • Chiropractors • Message Therapy • Counselors

  43. Marketing & Launch • Launch In January, 2013 • Media Kit & Press Release • API Website • Open House • Formal Marketing Packet • Introduction Letter & Email Campaign • Healthcare Professionals • Current Patients • Corporate/HR

  44. Marketing: Formal Referral Program • Formal Referral/Mutual Patient Care Program: • 7-Step Direct Sales Program • Customer Relations Management Software • Staff Orientation • Referral & Co-Management Forms • Referral Protocol • Patient Data & Diagnostic Forms • Optional Co-Management Revenue & Co-Management Protocol

  45. Marketing: Formal Referral Program • Formal Referral/Mutual Patient Care Program: • Customized Communications Protocol • Patient Educational Materials • Monthly E-Health News Bulletin For Staff • Appreciation Events • Rewards Program

  46. Marketing: Retail • The following venues will be evaluated for final execution of a retail marketing campaign: • Print Campaign • Radio • Internet Marketing • Testimonial/Internet Review Program • Direct Mail • Formal Patient Referral Program • Patient Brochures • Email/E-Newsletters • Events • Signage

  47. Referral Protocol • Provide Written Non-Conflict Letter • Patient Signs “Return To Primary Care Dentist” Agreement • Serve As Source For Second Opinion • Ideal Concept Is Co-Management: • Generate New Revenue For Their Practice • Helps With Slow Economy Or Seasonal Downturn

  48. Referring Dentist:Co-Management Option • General Dentist Role Will Be Defined In Referring Protocol Case By Case. • Income-Earning Services May Include: • Byte Wings • Full-Mouth Panoramic Imaging • Pre-Screening/Periodontal Records • Completed Filings • All General Services To Be Completed By Referring Dentist

  49. Warranty Program • We Are Developing A Warranty Plan For Services Performed: • 3-Years On Labor • 1-Year On Materials • Re-Care Program Required For Warranty • Warranty Protocol & Written Guidelines To Be Provided By API

  50. Interdisciplinary Communications & Case Review • Treatment Plan Internet-Based Forum • Website-Based Portal Or Login Program • Opportunity To Review Patient File To Provide Input On Treatment Plan • Access To Files, Photos, Charts & Comments From Other Specialists Involved In Treatment • Cut/Paste Narrative Features, Upload Features • Click-On Interactive Features, Invitation Notification To Participate/Review Files • Mobile Text Notifications

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