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How the Internet has changed the way we do business.

How the Internet has changed the way we do business.

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How the Internet has changed the way we do business.

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  1. Introduction to E-Commerce E-Commerce How the Internet has changed the way we do business.

  2. E-Commerce Internet Technology Provides the Vehicle for E-Commerce Electronic Commerce is the buying, selling, and trading of goods on the Internet.

  3. E-Commerce Benefits of E-Commerce

  4. E-Commerce Elimination of Boundaries - Buying a fence for my dog Expanded Markets

  5. E-Commerce Disintermediation – going directly to the customer (no middleman) NikeMusic More music Cost Cutting

  6. E-Commerce Lower marketing costs Cost Cutting

  7. Introduction to E-Commerce

  8. Introduction to E-Commerce http://www.theintelstore.com

  9. Introduction to E-Commerce

  10. E-Commerce Streamlined order processing Fewer errors in order entry Better, cheaper Customer Service More Cost Cutting

  11. E-Commerce Shop-at-home convenience Detailed product information Customer controls transaction Simplified ordering Open 24/7/365 Improved Customer Service

  12. Introduction to E-Commerce Additional sales channel Affiliate Income Lower marketing costs Higher Profits

  13. Introduction to E-Commerce Security & privacy Scams & Fraud (Phishing & spoofing) Down time & poor service Awkward design & functionality Lack of retail experience E-Commerce Challenges

  14. Categories of Electronic Commerce • Five general e-commerce categories • Business-to-consumer (K-Mart) • Business-to-business (GraingerBD&A) • Business processes (Monster) • Consumer-to-consumer (ebay) • Business-to-government (Cal-buy) • Supply management or procurement • Departments devoted to negotiating purchase transactions with suppliers (Intel)

  15. Viruses • Trojan Horses • Spyware • Search Engine Optimization • Yahoo! Stores E-Commerce: The Second Wave, Fifth Annual Edition