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IT Has Changed the Way We Run Business Now It’s Time to Change the Way We Run IT

IT Has Changed the Way We Run Business Now It’s Time to Change the Way We Run IT. S&T is the leading provider of IT solutions and services in Central and Eastern Europe. Emil Vutchev IT Business Solutions Manager S&T Bulgaria.

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IT Has Changed the Way We Run Business Now It’s Time to Change the Way We Run IT

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  1. IT Has Changed the Way We Run Business Now It’s Time to Change the Way We Run IT • S&T is the leading provider of IT solutions and services in Central and Eastern Europe Emil Vutchev IT Business Solutions Manager S&T Bulgaria

  2. of mission critical business processes are automated by enterprise applications 90% of IT projects are delivered over budget 50% Gartner of IT projects fail to meet objectives 50% Gartner IT Has Changed the Way We Run Business Now It’s Time to Change the Way We Run IT Yankee Group

  3. Business Technology Optimization BUSINESS • Applications • Demand Are we working on the right things? Are we doing them right? Are we delivering business value? IT GOVERNANCE APPLICATION MANAGEMENT APPLICATION DELIVERY DEVELOPMENT INFRASTRUCTURE

  4. Manage End User Experience & SLAs Map Applications to Infrastructure GoNo-Go Monitor Availability and Performance The BTO Lifecycle BUSINESS Business Needs Applications, Services, Products IT GOVERNANCE Demand Mgmt Manage Time & Resources Manage Budgets Manage Portfolio Strategic Initiatives Manage Programs and Projects Keep the lights on APPLICATION DELIVERY APPLICATION MANAGEMENT Optimize Quality OptimizePerformance Deploy Design and Develop Diagnose Problems Manage Changes

  5. DemandManagement PortfolioManagement ProgramManagement ProjectManagement ResourceManagement TimeManagement FinancialManagement ChangeManagement Mercury’s BTO Offering Portfolio IT GOVERNANCE MERCURY IT GOVERNANCE CENTER™ Dashboard Foundation APPLICATION MANAGEMENT APPLICATION DELIVERY MERCURY BUSINESS AVAILABILITY CENTER™ MERCURY QUALITY CENTER™ MERCURY PERFORMANCE CENTER™ Dashboard Dashboard Dashboard End User Management Service Level Management Analytics System Availability Management (SiteScope) Application Mapping Diagnostics (J2EE, .Net, SAP, Siebel) TestDirector Requirements Mgmt • Test Plan Test Lab • Defect Mgmt Functional Testing QuickTest ProfessionalWinRunner Business Process Testing LoadRunner Diagnostics (J2EE, .Net, SAP, Siebel, Oracle) Tuning Capacity Planning Global Management Foundation Foundation Foundation Solutions available for: J2EE • .Net • SAP • Siebel • Oracle • PeopleSoft DELIVERY OPTIONS Combination In-house Deployment Managed Service

  6. RU PL UA CZ SK MD AT* HU RO SI HR BA SCG BG MK AL TR CY SAP coverage in S&T S&T Countries with SAP resources S&T Countries starting with SAP business/resources * Headquarters: Vienna, Austria

  7. S&T in SAP (1) • S&T is the largest SAP integrator in CEE regarding coverage • more than 600 consultants • S&T is member of United VAR‘s (worldwide SAP community) • S&T‘s strategic activities in SAP: • SAP integration • SAP consultants & support • experts in SAP localisation • strong references in Finance, Manufacturing, Government, Media, Utilities

  8. S&T in SAP (2) • +50% growth in SAP business over the past 2 years • experts for international SAP rollouts • references • local project managemnt, int. delivery • internal SAP consultant development program • international company with SAP coverage • international projects • personal development/training program • SAP community program

  9. more than 200 SAP references • HT- Hrvatski Telekom • OMV • Serbian Post • Sidex / NLM • Lura • Gorenje • Danfoss • Spar • Hemofarm • Logica • Interbrew • Wüstenrot hypo. banka • CB Leasing • MB Leasing • Primalex • Prazska plynarenska • CSOB Leasing • Toyota • Radenska • Ljubljanske Mlekarne • Maktel • Holcim • ...

  10. S&T developed strong SAP resources on the South Europe market SAP resources & capabilities Consultants Knowledge Infrastructure • 230 SAP consultants covering FI, CO, MM, SD, PP, PM, ABAP, BASIS • 3-9 years of experience in SAP local and international projects • Network of SAP partners • Access to SAP resources • Internal SAP Dev & QA servers on various versions • Internal IDES system • Internal BW & SRM systems • Project management with various methodologies: ASAP, PMI, etc. • Industry knowledge (steel, telco, cement, automotive, oil&gas, electronics, logistics) • Special skills: integration of legacy systems, ERP-based Call centre, etc. Capabilities Positioning • Basic ERP implementations • Proven ability to deliver quality in time and budget in complex projects • Long term partnerships with our customers • # 1 provider of SAP solutions in the manufacturing sector in South Europe • # 1 SAP services provider on the local market • # 1 IT services provider in Romania (IDC 2004)

  11. S&T Selected Referencesin South Europe

  12. S&T Selected Referencesin South Europe Projects under development First SAP Romanian Public Sector Project Ongoing support for :

  13. S&T Selected Referencesin South Europe Selected references

  14. S&T Selected Referencesin South Europe Projects under development Ongoing support for :

  15. IT Executive Champion LOB Executives • User Availability Issues • Demanding SLA • Intense LOB pressure for no downtime Production Cutover Manufacturing IT Finance IT Production SAP ISP Supply Chain IT HR IT Application Support System Integrator Business & Technical Analysts Database Administrator Network Specialists • SAP Implementation • Executive & LOB sponsorship • Committed vendor support • Tremendous SI resources • SAP in Production • Silo teams with each their own focus • Frequent Changes & Upgrades • No Vendor, SI or other resources The Day After Go-Live with SAP! You’re on your own!!!

  16. Managing an SAP System • Different locations, countries, time zones • Different languages, currency • Central vs. distributed • Global Planning and ATP GlobalOperations • Multiple applications • Point-to-point integrations • Custom-made portals • 3Rd party data CompositeApplications • Constant Change/ Re-Engineering • Impact on applications is afterthought Business Processes R3 R3 R3 R • WEB Enabling • NetWeaver ™ ABAP, J2EE, Mobile, BI, Exchange Infrastructure • Upgrades Complex Infrastructure R3 R3 R3 R3 I

  17. Managing an SAP System – Main Challenges • No Business Visibility & Control • Poor End user Experience • App. Performance Problems • Reactive Detection • Difficult to support/ resolve • Constant changes create instability (Upgrades, BP Updates,…) GlobalOperations CompositeApplications Business Processes Complex Infrastructure

  18. 99.1% 99.4% 99.1% 99.4% 99.3% 99.2% 99.8% Customer Reality IT Ops Not Aligned With Business MVS Unix NT Network Middleware WEB Database Claims Processing 82.0%

  19. SAP NetWeaver™ PEOPLE INTEGRATION Multi Channel Access Portal Collaboration INFORMATION INTEGRATION Bus. Intelligence Knowledge Mgmt Master Data Mgmt Life Cycle Mgmt Composite Application Framework PROCESS INTEGRATION Integration Broker BusinessProcess Mgmt APPLICATION PLATFORM J2EE ABAP DB and OS Abstraction Current Solutions Address Part of the Problem SAP Solution Manager • Infrastructure Monitoring – CCMS and NSM tool • System Monitoring – Solution Manager •  Business Process Monitoring – Solution Manager •  End User Performance & Availability •  Business Service Levels •  Transaction Diagnostics Business Process Monitoring: Service Data Download (SDCC) System Monitoring: CCMS Monitoring

  20. Line of Business CIO, IT Ops Mgmt ConfigureQuote Get Order Status CreateQuote Create Order Approve Order Check Order Status Review Quote Assign Asset Make Payment What’s Needed? End To End Application Management Proactively Manage from a Business Perspective Deep application & Business Process insight Dynamically Map to Underlying Infrastructure NEW! Manage Systems and Infrastructure

  21. BAC BUSINESS USER APPLICATION OPERATING SYSTEM HARDWARE NETWORK TRADITIONAL EMS BAC Application ManagementA Different Focus

  22. BAC Business Process MonitorEnd-user Emulation • Provides early warning • of performance problems • Supports complex business transactions • Verifies content to ensure availability

  23. BAC Infrastructure MonitorsAgentless Infrastructure Metric Collection • Collect targeted back-end metrics • Correlate end-user problems to back-end issues • Real time, non-intrusive data collection

  24. Business Availability Center Center of Excellence for Application Management All Displayed in a Single Dashboard End User Management System Availability Management Service Level Management Application Mapping Diagnostics Third Party Data

  25. Manage by Business Services Mercury Application Management Dashboard • Manage by financial impact or other key performance indicators • Prioritize resources by end user impact, infrastructure availability, and performance or service level contracts • Escalate resolution processes by ticket priority or events and alerts

  26. “You can't control what you can't measure” Tom De Marco   Controlling software projects Thank you foryour interest! Emil Vutchev IT Business Solutions Manager e.vutchev@snt.bg

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