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Executive Summary

Overall Status Assessment. A. CBD National. A. Mobile Network Performance – Dropped Call Rates. Week Ending: 23 rd October 2011. Executive Summary. Sydney CBD broke 3G KPI due to major site faulty; all fixed in same day. National 3G KPIs all met

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Executive Summary

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  1. Overall Status Assessment A CBD National A Mobile Network Performance – Dropped Call Rates Week Ending: 23rd October 2011 Executive Summary • Sydney CBD broke 3G KPI due to major site faulty; all fixed in same day. • National 3G KPIs all met • National 2G KPIs worsen since last week due to end of school holiday Accountable Andrew Smith Voice Drop Call Rate Tail Performance Voice Drop Call Rate CBD Performance Voice Drop Call Rate National Performance • Trending Commentary • Sydney 3G KPI creep up due to two sites transmission outages caused 3000 drops in one day. Faults fixed. • Sydney 2G degraded due to negative impact from 3G faulty sites nearby • Combined National KPI sustained • Activities • Macros: 10 new sites completed. • 3G NSN: New baseline all completed. • NCELL audit started national wide. • 3G layering neighbour optimization expect complete early next week

  2. Overall Status Assessment A CBD National A Mobile Network Performance – Voice Call Setup Failure Rate Week Ending: 23rd October 2011 Executive Summary • Sydney 3G KPI impacted by faults as per previous slide. • National 2G KPI creep up impacted by site faults and TSS outage • National 3G KPI degraded due to site and TSS outages in NSW SA and QLD Accountable Andrew Smith Voice Call Setup Failure Rate National Performance Voice Call Setup Failure Rate Tail Performance Voice Call Setup Failure Rate CBD Performance HW RNC Outage • Trending Commentary • Sydney 3G KPI trending up due to Switch traffic card failures • resulted in a loss of 100 3G mobile sites for 20 minutes • 2G Melbourne CBD KPIs degraded due to 2 high blocking sites caused by faults. Fixed now. • 2G Sydney CBD CSF degraded impacted by sudden loss of many • 3G mobile sites • Activities • Capacity Upgrades: 75 upgrades completed last week (includes BTS Swap, UMTS Carrier upgrades, CE upgrades and Transmission upgrades). • LAC Border redefinition ongoing to improve accessibility by removing un-necessary LAC updates.

  3. Overall Status Assessment G CBD National G Mobile Network Performance – Data Channel Setup Failure Rate Week Ending: 23rd October 2011 Executive Summary • Degradation in Sydney 2G due to faults as per previous slide. • National 3G and 2G KPI broken due to increased site and TSS outages in NSW SA and QLD Accountable Andrew Smith Data Session Setup Failure Rate National Performance Data Session Setup Failure Rate CBD Performance Data Session Setup Failure Rate Tail Performance • Trending Commentary • National 2G and 3G KPIs are trending up due to site outages and increased traffic load after school holidays. • Activities • PCU rebalancing requirement identified. Ongoing monitoring and rebalancing of PCU to reduce GPRS Blocking. Target Date for NSEI Balancing complete – 1st week of Nov.

  4. Overall Status Assessment A CBD National A Mobile Network Performance – Downlink Throughput (kbps) Week Ending: 23rd October 2011 Key Call Outs • All KPIs met Accountable Andrew Smith Downlink (DL) Throughput (kbps) National Performance Downlink (DL) Throughput (kbps) Tail Performance Downlink (DL) Throughput (kbps) CBD Performance EDGE Counter Issue Resolved EDGE Counter Issue EDGE Counter Issue Resolved EDGE Counter Issue Resolved • Activities • Total of 1097 BCF activated with EDGE to-date. EDGE program restarting on 17 October. • Trending Commentary • All KPIs met.

  5. Overall Status Assessment A CFU Mobile Network Performance – CFU Performance (1) Week Ending: 16th October 2011 (1 week behind) Key Call Outs • . Accountable Andrew Smith • Activities • . • Commentary • SMB call duration is twice as long as other CFUs, giving them twice the chance to drop. SMB drops per Erlang is marginally better than the other CFUs.

  6. Overall Status Assessment A CFU Mobile Network Performance – CFU Performance (2) Week Ending: 16th October 2011 (1 week behind) Key Call Outs • . Accountable Andrew Smith • Trending Commentary • . • Activities

  7. Overall Status Assessment A Smart Phone Experience Mobile Network Performance – Smart Phone Experience Week Ending: 23rd October 2011 Overall Status Assessment Key Call Outs • . Accountable Andrew Smith

  8. Overall Status Assessment A Voice & Data Mobile Network Performance – Voice & Data Traffic Performance Week Ending: 23rd October 2011 Key Call Outs • . Accountable Andrew Smith 8

  9. Overall Status Assessment A Voice & Data Mobile Network Performance – Voice & Data Traffic Performance Week Ending: 23rd October 2011 Key Call Outs • . Accountable Andrew Smith 9

  10. Overall Status Assessment A SLT Mobile Network Performance – ELT Performance Report Week Ending 16th October 2011 (1 week behind) Key Call Outs • Paul O’Sullivan dropped 2 calls. One entering the Lane Cove Tunnel and one in Darlinghurst. Performance on both cells is good. We noticed that POS appears to have his phone locked to 2G. All his calls for this period were on 2G. (There is a fault in the Lane Cove Tunnel which is under investigation.) • Rob Parcell also dropped 2 calls. Both on 11/10 in transit between OCS and the city during peak hour. Both drops were due to poor RF. Serving cells performance look okay. Accountable Andrew Smith 10

  11. Overall Status Assessment A Voice & Data Mobile Network Performance – Sydney Tunnel Performance (2G DCR Rates) Week Ending: 23rd October 2011 Key Call Outs • Fault in Lane Cove Tunnel last week, after F2 upgrade. Under investigation. • Chasing VHA to fix 1800 DAS in M5 Tunnel. Accountable Andrew Smith M5 Tunnel 11

  12. Overall Status Assessment A Voice & Data Mobile Network Performance – Sydney Tunnel Performance (3G DCR Rates) Week Ending: 23rd October 2011 Key call outs • No major call out . Accountable Andrew Smith 12

  13. Mobile Network Performance – Voice Performance Initiatives Week Ending: 23rd October 2011 13

  14. Mobile Network Performance – Voice Performance Initiatives Week Ending: 23rd October 2011 14

  15. Mobile Network Performance – Voice Performance Initiatives Week Ending: 23rd October 2011 15

  16. Mobile Network Performance – Data Performance Initiatives Week Ending: 23rd October 2011 16

  17. Mobile Network Performance – Performance Initiatives Week Ending: 23rd October 2011 17

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