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QAD Business Process Management March, 2013 Chuck Macke

QAD Business Process Management March, 2013 Chuck Macke. Who is Ralcorp Frozen ?. A Leader in Privat e Brand Frozen Bakery Products Channels Food Service Retail In-Store Bakery Products Cookies (#1) Pancake / Waffle (#1) Refrigerated Dough (#1) Bread / Biscuits.

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QAD Business Process Management March, 2013 Chuck Macke

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  1. QAD Business Process Management March, 2013 Chuck Macke

  2. Who is Ralcorp Frozen? • A Leader in Private Brand Frozen Bakery Products • Channels • Food Service • Retail • In-Store Bakery • Products • Cookies (#1) • Pancake / Waffle (#1) • Refrigerated Dough (#1) • Bread / Biscuits

  3. Ralcorp Frozen QAD Environment

  4. Previous Workflow Experience • Trouble with master data • How to “herd the cats?” • Enter Data Source One (DS1)

  5. Previous Workflow Experience

  6. QAD Business Process Management (BPM) Maps to Navigation

  7. QAD Business Process Management (BPM) Menu Driven Systems • Processes hidden • No active monitoring • Difficult to manage • No task ownership • Difficult to adapt • Unaware of status

  8. QAD Business Process Management (BPM) Process Driven Systems BPMS Application Traditional Application Visualize your processes Control & automate Collect metrics Improve process agility Facilitate optimization

  9. QAD Business Process Management (BPM) Select Menus to Explicit Processes

  10. QAD Business Process Management (BPM) What is Business Process Management ? The discipline of building, measuring and improving the efficiency and effectiveness of business processes within an Enterprise • Foundation: • Visualization • Automation • Control • Advanced: • Measurement • Continuous Improvement

  11. QAD Business Process Management (BPM) Visualization—Process Modelling • Define task ownership • Link to QAD screens • Set priority & duration • Include instructions

  12. Why QAD BPM? • Replace DS1 • Avoid DS1 upgrade & ongoing maintenance • Still need to know who’s got the ball • With BPM we gain concurrency • QAD is single source of the truth • Apply to other processes without (much) programming • Lean Culture • Process is everything! • Need metrics to support problem-solving

  13. Why QAD BPM?

  14. Ralcorp BPM Timeline

  15. Item Maintenance Under BPM

  16. Item Maintenance Under BPM

  17. Item Maintenance Under BPM

  18. Anticipated Benefits • Now • Process owners know “who’s got the ball” • Data mining to support problem-solving • Process participant work list • Retire the DS1 system! • In summary, faster to market! • Future • “Heat Maps” • User-friendly metrics

  19. Lessons Learned • QExtend expertise needed • Java programming • Training • Metrics • Standard work, prototype, and continually improve

  20. Questions?

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