Improving Government’s Performance by Implementing Measurable Performance and Accountable Delivery

1. Improving Government’s Performance by Implementing Measurable Performance and Accountable Delivery DPSA Medium Term Strategic Plan 2010-2014 Presentation to the Select Committee 16 April 2010

2. Presentation Outline • Purpose • Mandate • Public Service Transformation since 1994 • Previous Years’ Achievements and Challenges • MPSA Response to Outcome 12 • Medium Term Strategic Plan 2010-14 • Annual Performance Plan 2010-11 • Medium term budget 2010-2013 DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

3. 1. DPSA Vision & Mission Vision: Global Leader in Public Service Excellence Mission: • Supporting the Minister in leading public service transformation • Providing professional advice and support to ensure public service excellence • Promoting good governance nationally, on the African Continent and Globally

4. 2. Mandate • The Department of Public Service and Administration derived its mandate from- • The Constitution • The Public Service Act • Public Service Regulations • Government’s political mandate and priorities • The mandate of the dpsa is to lead the modernisation of the public service by assisting government departments to implement their management policies, systems, structures and governance arrangements within a generally applicable framework of norms and standards in order to improve service delivery to the citizen. DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

5. 3. Legislative mandates • In terms of the Public Service Act of 1994, DPSA supports the Minister in the following areas: • To transform and modernise the public service • To oversee changes to the structure of the public service • To establish norms and standards for HRM&D, conditions of service, labour relations, IT and service delivery • To issue directives and regulations for the public service • To formulate the National Anti-Corruption strategy • To exercise oversight over the State Information Technology Agency (SITA)

6. 4. Public Service Transformation since 1994 Since 1994, Public Service transformation has encompassed three distinct phases:- • First phase – Rationalisation and Policy development • Second Phase: ‘Modernisation’ and Implementation of Policy • Current phase and going forward: Accelerating implementation, functionality and improving utility of services DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

7. 5. PROGRESS ON PROGRAMME ACHIEVEMENTS2009-10 DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

8. Macro-organisation of the state Achievements • A review of the structure of government was undertaken, to ensure effective service delivery.16 departments were affected by either a split or new creation, transfer of functions or name change. • DPSA coordinated implementation of the new macro-structure of the state and assisted with the organisational design of these departments • Assisted with legal and technical work required to effect name changes, proclamations and transfer of functions • Worked closely with the National Treasury and Department of Public Works to support departments and concluded technical work by 31 March 2010

9. Programme Achievements: (HRM&D) • An integrated Health Risk Assessment and Management System (OHASIS) has been developed and piloted in DoH and is currently under evaluation • Curriculum for HR practitioners has been reviewed and developed and implemented by PALAMA. The costing for such compulsory course is underway before the draft policy is approved • Learning materials for the JobACCESS has been designed with PALAMA and the Reasonable Accommodation handbook has been reviewed • Validity study for competency assessments for SMS has been completed for new proposed instrument

10. Programme Achievements: (HRM&D) • Draft strategic framework for performance management and development system is completed and under consultation with line departments • HR Connect was rolled out to the next 56 departments • Development of organisational development strategic framework and a social cluster generic organisational structure was deferred to current FY due to demands of NMOS project . However, engagements had begun between DoH and DoBasic Education on the matter

11. Programme Achievements (MOC) • All OSDs have been finalised except the medical therapeutic services which has not been signed.    • Revised Policy on Post Retirement Medical Assistance and implementation of past discriminatory practices pension policy • The Updating and transfer of Equate to a web enabled platform is ongoing after benchmarking exercise of jobs was completed • Blueprint for HR module IFMS was developed and designed and customised for the PS and is currently under pilot in FS and dpsa • Public Sector Summit held and declaration signed to be ratified by PSCBC • Report on wage bill trends for 2009 underway in order to inform further trends in the public service • Conducted preparatory work for M&E for Nurses • All policy work for SPS is contingent on the Public Service Amendment Bill being passed

12. Programme Achievements (I&TM) • A prototype general service counter was developed but the e-enabled six pro-poor services tender was cancelled and re-issued by SITA. • 46 Thusong Service Centres were connected to a centralised ICT infrastructure and 39 new General Service counters have been deployed to centres where they did not exist before • Report on ICT Expenditure patterns in the PS was concluded and recommendations on strategies to save/reduce costs/expenditure has been forwarded to line departments for comment • Strategy to create efficiency and better service delivery will emanate from implementation of recommendations • An Architecture blue-print for IT is still work in progress with provincial consultations • Draft Government Wide Information Security Governance Framework was developed and is under consultation

13. Programme Achievements(SDI) • Batho Pele Change Management Engagement Programme is being cascaded on an ongoing basis to line Depts • Assisted departments on an ongoing basis to develop service delivery models using a service delivery model toolkit • 500 officials were trained to develop and implement 3 year SDIPs and service satndards • BP Focused attention on the Northern Cape and provided extensive support to Municipalities in this province by providing Khaedu training as part of service delivery improvement

14. Programme Achievements(SDI) • Draft CDW Policy Framework, norms and standards and guidelines developed • Worked collaboratively with Presidency on implementation of War on Poverty campaign with a process to institutionalise plans • Finalised the Justice cluster KYSR booklet, translated it into various official languages and distributed it to targeted communities and stakeholders

15. Programme Achievements (GOV) • Developed an M&E training programme to support a consolidated system for “one time” reporting on various public service regulations • Ongoing monitoring and implementation of the APRM POA and progress report complied for Heads of State meeting • Implement the Conflict of Interest Framework • Compliance audit done in 36 national depts and info is being verified for Minimum Anti-Corruption Capacity (MACC) audit • Completed Phase II evaluation in compliance with OECD Anti-Corruption Convention and country evaluation completed • Developed anti-corruption capacity building programme with PALAMA • Hosted the Anti-Corruption Summit and experts’ roundtable to approve the Programme of Action requirements

16. Challenges • Reduced budgets due to the introduction of new departments which impacted on reprioritisation of projects • Re-Organisation of the dpsa • Staff deployments after the elections including internal departmental deployments

17. 6. PRIORITY PROJECTS2010-2014 DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

18. Five MANIFESTO Priorities Election Manifesto’s 5 Strategic Priorities areas in Thematic Areas: • Education • Health • Creation of decent Work • Rural Development, food security and land reform • Fight against crime and corruption

19. OUTCOMES • MANIFESTO and MTSF are translated into 12 Key OUTCOMES: Outcome 1: Quality basic education Outcome 2: A long and healthy life for all South Africans Outcome 3: All people in SA are and feel safe Outcome 4: Decent employment through inclusive economic growth Outcome 5:Skilled and capable workforce to support an inclusive growth plan Outcome 6:An efficient, competitive and responsive economic infrastructure network

20. OUTCOMES • MANIFESTO and MTSF are translated into 12 Key OUTCOMES: Outcome 7:Vibrant,equitable,sustainable rural communities contributing towards food security for all Outcome 8: Sustainable human settlements and improved quality of household life Outcome 9: Responsive, accountable, effective and efficient Local Government System Outcome 10: Protect and enhance our environmental assets and natural resources Outcome 11: Create a better SA, a better Africa and a better World Outcome 12: An efficient, effective and development oriented public service and an empowered fair and inclusive citizenship

21. 7.MEDIUM TERM STRATEGIC PLAN 2010-2014 (3 Year Plan) DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

22. 7. MPSA Response to Outcome 12 Outcome 12: Public Administration Focus An efficient, effective and development oriented public service DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

23. 7. MPSA’s Response to Outcome 12:10 Public Service Strategic Priorities linked to Performance Outcomes • Service Delivery Mechanisms that ensure quality and access • Effective Systems, structures and processes • Leveraging ICT to improve service delivery • Effective entry into the public service and HRD • Efficient HRM Practices, norms and standards including sound labour relation practices • Healthy , safe working environments for all public servants • Appropriate Delegations and decision-making Governance structures • Adequate levels of Citizen and Stakeholder engagement and Public Participation • Corruption tackled effectively 10. Collaborative Regional development programmes in SADC, involvement in Africa post conflict advancement and international co-operation in Public Administration programmes DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

24. 7. MPSA Response to Outcome 12: Responding to 2010 SONA FOCUS • Performance- oriented state by improving planning as well as M&E- Government must work faster, harder and smarter • Faster action and improved state performance by the Public Service- excellence and hard work- dedicated, capable employees who care for citizens • Development and implementation of a public service development programme which will set norms and standards for public servants in all 3 spheres of government • Eradicate corruption and fraud in procurement and tender processes • Mainstream Youth Development programmes targeting unemployed youth – ensuring a skilled and capable workforce to support growth and job creation. • Integrate gender equity measures- ensuring women, children and persons with disabilities can assess developmental opportunities. • Skills development – increase the number of learnerships in public sector • Improve working conditions of health care workers • Improve functionality of hospitals • Reduce HIV infections- prevention programmes • Local government must work • Contribution to Rural development programmes DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

25. 7. Ten Strategic Priorities DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

26. 7. Ten Strategic Priorities DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

27. 7. Ten Strategic Priorities DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

28. 7. OUTPUTS AND ACTIVITIES Education • Work collaboratively with the Department of Basic Education to revise the disciplinary code for educators • Align the Performance Management Development System for educators with the Public Service PMD Strategic Framework • Roll-out Batho Pele training for all school principals • Conduct an Personnel Expenditure Review II to focus on educator conditions of services • Design a blueprint for organizational structures within the education sector Health • Improve working environments in hospitals through the application of Safety Health Environment Risk and Quality (SHERQ) policy aligning it the Hospital Revitalisation Plan • Design a blueprint for organizational structures within the health sector • Work collaboratively with Department of Health to revise the disciplinary code for healthcare workers. • Implementation of the EH&W HIV/AIDS and TB Management Policy in all departments DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

29. 7. OUTPUTS AND ACTIVITIES Combating Crime • Connectivity to Thusong services centres fast-tracked for effective integrated systems to access the justice system • Implementation of Electronic Management Information and tracking System for Corruption • Introduce anti-corruption and anti-fraud system CMIS • Work collaboratively with OECD structures and processes o reduce corruption • A Corruption measure developed to assess government departments implementation of PS policies Decent Employment • Increase the number of Learnerships, internships, traineeships and bursaries • Institutionalise Career open days with higher educational institutions • Working collaboratively with all SETAs operating in government space. • Introduce policy for the creation of job opportunities for a certain % of young graduates annually • Implement the youth development programme within the Public Service DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

30. 7. OUTPUTS AND ACTIVITIES Skilled and Capable Workforce • A Personnel Expenditure Review III (2006-2011) undertaken and a new remuneration policy developed (2011 – 2015) focusing on attracting social service professionals • Complete the development and roll-out of the HR national skills database /HR CONNECT • Upload SAQA PS learner records, relevant PALAMA learner records and other PS training Institutions’ learner records to HR CONNECT system • Public Sector Skills requirements over short, medium, and long term report provided per occupation, qualification level and economic sectors within the PS Environmental Assets and Resources Protection • Design handbooks and guidelines on implementing the Policy on SHERQ within the Public Service with respect to environmental quality management • Design a green policy for the acquisition and disposal of IT equipment in government DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

31. 7. OUTPUTS AND ACTIVITIES Local Government • Learnerships and internships for youth development in collaboration with Human Settlement, Agriculture and COGTA • Harmonise training and development within the Public Sector • Batho Pele training roll-out to all municipalities Human Settlement • Development and consolidation of Geographic information systems to improve the planning and decision making for provisioning of government services to rural areas. Creating a better SA, a better Africa and World • Develop a strategy for ensuring quality outputs in multilateral agreements DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

32. 8.ANNUAL PERFORMANCE PLAN 2010-2011(ONE YEAR PLAN) DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

33. Priority 1: Service delivery quality and access DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 33

34. Priority 1: Service delivery quality and access DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 34

35. Priority 2 : Effective Systems, structures and processes DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 35

36. Priority 3 : Leverage ICT as a strategic resource (enabler) DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 36

37. Priority 4 : Effective employment entry into public service and HRD DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 37

38. Priority 5 :Effective HRM Practices, norms and standards DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 38

39. Priority 5 :Effective HRM Practices, norms and standards DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 39

40. Priority 5 :Effective HRM Practices, norms and standards DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 40

41. Priority 6 : Healthy, safe working environments for all public servants DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 41

42. Priority 7 : Appropriate governance structures and decision-making DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 42

43. Priority 8:Citizen engagement, Stakeholder and Public Participation DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 43

44. Priority 9 :Corruption tackled effectively DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 44

45. Priority 9 :Corruption tackled effectively DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 45

46. Priority 9 : Corruption tackled effectively DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 46

47. Priority 10 : Contribution to improved PS in Africa and international arena DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION 47

48. Key Mechanism for Delivery • Strong focus on the modernisation of the PS for functionality and utility • Revise Public Service Regulations • Revise adequacy of norms and standards • Enforce compliance with regulatory frameworks • Speed up implementation of Single/Integrated Public Service Delivery • Strengthen participatory governance measures • Strong focus on leadership and HR capacity development, systems and processes. • Build a sound and stable labour relations environment for effective service delivery DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

49. 9.MEDIUM TERMBUDGET VOTE 11 DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION

50. Medium Term Budget Vote 11 DEPARTMENT OF PUBLIC SERVICE & ADMINISTRATION