Introduction to Management Information Systems

1. Introduction to Management Information Systems Jason Chen, Ph.D. Professor of MIS School of Business Gonzaga University Spokane, WA 99258 chen@jepson.gonzaga.edu

2. Weekly Class Assignments • Readings and prepare for class discussion • Chapter • Harvard Business Cases • Discussion Board questions • Mini-case (individual and from end of chapter) • Presentations • Harvard Business Cases (Group) • ITS (IT- Seminar)

3. Why Information Systems?(Why take IS?) • … In the tumultuous last years of the 20th century, when change was the only certainty and, one after another, fierce new competitors rose up from every corner of the globe to vie for dominance of the world marketplace, enterprise organizations came to understand that their only hope for survival lay with Information Technology. • And they called out to their IT managers to instruct them in the ways of IT and to fashion IT into a brave, finely-honed competitive advantage with which to vanquish their enemies ... N

4. Why Information Systems? • “IT is a business force now. It amounts to one-half of US firm annual capital expenditures and increasingly affects firm organize, do business, and compete. Business managers who choose not to reckon with it do so at their and their firm’s peril. by Peter G.W. Keen • “Chaotics” by Philip Kolter and John Caslione (AMACOM 2009) N

5. IS vs. IT ? IS = IT Why?

6. Is Computer Age Over ?

7. Interactive Computing Mini/Micro provide user with computer power (as of Mainframe) but with little cost Advances in telecommunications(link terminals/PC mainframe) Software advances in application packages (e.g. , DBMS, spreadsheet PC as DSS tool to access information stored in the center computer files to support management decision-making process. The Information Age vs. the Computer Age The Computer Age Time-sharing Computer 1960’s End of the computer age Beginning of the information age

8. Computer Age vs. Information Age • Computer age refers to the love affair with hardware (and its speed of processing data) • Information age refers to the trend toward treating information as a corporate resource that supplies executives with timely, accurate information for more effective decision making.

9. MIS • Management • Information • Systems Which component is mostly important?

10. Computers Impact The good news: Computers allow us to work 100% faster. The bad news: They generate 300% more work.

11. DATA What is Information ? INFORMATION Information is refined data.

12. Data vs. Information • Users really want is • Information • What users can learn from the data • how to satisfy their best customers • how to allocate their resources most efficiently, • how to minimize losses

13. SYSTEM INPUT PROCESS OUTPUT FEEDBACK TM -13 Dr. Chen, Information Age

14. System Concepts Environment Control by Management Feedback Signals Feedback Signals Control Signals Control Signals Input of Raw Materials Output of Finished Products Manufacturing Process System Boundary Other Systems

15. ENVIRONMENT Customers Suppliers ORGANIZATION INFORMATION SYSTEM INPUT PROCESS OUTPUT FEEDBACK Regulatory Stockholders Competitors Agencies FUNCTIONS OF AN INFORMATION SYSTEM (General Systems Model) TM -15 Dr. Chen, Information Age

16. Information and our Life • Information (and energy) are at the core of everything around us. • Our entire existence is a process of gathering,analyzing, understanding, and acting on the information.

17. Information and Business • Every business is a service business • information confers competitive advantage • Mass customization • needs more information for custom-fit • Information as product • information broker, e.g., clothing database, purchasing habits etc.

18. 100 Years ago... • Industrial Revolution changed the World • Information Revolution! Today...

19. 100 Years ago... • Industrial Revolution changed the World • Information Revolution! Today...

20. Steam Engine Computer Industry Evolution (mid 1770s) Rail Road (1829, change concept of distance) Impact on: Economy, Politics, Social change Internet (1990, ??? Distance) Information Evolution (late 1990s) N

21. INFORMATION and PROCESS Information is frequently said to be the glue that holds an organization together. N

22. More Information ? More information is not profitable unless it is relevant information. Executives will need better information in the future if their companies are to be competitive.

23. Information … BAD information is WORSE than ... NO information.

24. Attributes of Information Quality We realize that a firm needs betterinformation to survive and prosper. Therefore, high quality information products have to be provided to management.

25. Attributes of Information Quality Timeliness Currency Frequency Time Period Time Dimension Accuracy Relevance Completeness Conciseness Scope performance Clarity Detail Order Presentation Media Form Dimension Content Dimension

26. INFORMATION SYSTEMS INFORMATION SYSTEMS (MIS/IS) ORGANIZATIONS TECHNOLOGY MANAGEMENT TM -26 Dr. Chen, The Challenge of the Information Systems Technology

27. Information Systems (IS) are more than just computer hardware and software. It is not just developing business applications programs Information Systems include: Information Technology Management Organization Ultimately, IS are used as strategic tool to improve an organization’s competitive advantage. What is Information Systems?

28. What is Technology? If it's green, it's biology, if it stinks, its chemistry, if it has numbers its math, if it doesn't work, it’s technology

29. How you can apply MIS ... • To improve the information content of the data, • to present the valuable information in a user-friendly, intuitive, and easy to understand way, and • to empower knowledge workers of today and tomorrow.

30. Objectives of the MIS who has whatinformation about whom and when, where, and how will all be decided in the process of building an information system. Deliver the right information to the right people, at the right time, with the right form. Ultimately, MIS should improve the workers’ productivity.

31. What is the class about ? Therefore, this class is about the need, the value, and the means of acquiring, creating,managing, and using the information in the information age.

32. The Twenty-first Century will ... • The twenty-first century will witness only two kinds of companies: • those that exploit Information Technology (IT) • those that are out of business Source: Quality Information and Knowledge, Huang et. al., Prentice Hall

33. What is Web 2.0? • "Web 2.0" refers to the second generation of web development and web design. • It is characterized as facilitating communication, information sharing, interoperability, user-centered design and collaboration on the World Wide Web. It has led to the development and evolution of web-based communities, hosted services, and web applications. • Examples include social-networking sites, video-sharing sites, wikis, blogs, mashups and folksonomies. • Web 2.0 is the business revolution in the computer industry caused by the move to the Internet as a platform, and an attempt to understand the rules for success on that new platform. Source: http://en.wikipedia.org/wiki/Web_2.0

34. Roles of Information Systems Automates Informates Innovates/ Transforms

35. CONCLUSION Information System (IS) should be an organizational and management solution, based on information technology (IT), to a challenge posed by the environment.