1. Everyone Loves SharePoint Keys to Successful SharePoint Training Presented by: Liz Sundet

2. Dilbert on Training:

3. Philosophy on Training • I’ve trained thousands of users on • SharePoint • ERP Systems • Project Management Software • Business Analysis and Project Management • Write online classroom and live training for Rochester Community and Technical College (Mayo Clinic) for BA’s. • When it comes to SharePoint: • If users are trained properly, questions answered and they start to see the advantages SharePoint provides, they will love it.

4. Dog Shaming--“Users are like puppies, they don’t come trained” – Raymond Mitchell @SharePointPuppy #SharePointPuppy

5. Discussion Areas: • What are the different learning styles • VARK Model • How to use the learning styles when training SharePoint users • Other techniques for training users • Coaching techniques • 3 point technique (Show-Guide-Train) • Gamification for training users • Things to remember to select the right types of training

6. Information Information Reference: http://www.vark-learn.com/english/index.asp

7. How to set up a tent Visual = “Cool there’s pictures” Aural = Read directions out loud and do one step at a time Reader = Follow directions by reading the entire manual before starting with step 1 Kinesthetic = take out of box and start setting up based on what they have seen or what seems logical to them

8. Visual Reference: http://www.learningstyles.org/styles/visual.html

10. Aural Learner Reference: http://www.learningstyles.org/styles/aural.html

11. Talk it out Recorded Instructions Repetition Repetition Repetition

12. Reader/Writer Learners Reference: http://www.vark-learn.com/english/page.asp?p=readwrite

13. Manuals Website Lists Whiteboards

14. Kinesthetic Learner Reference: http://www.learningstyles.org/styles/kinesthetic.html

16. Fun facts about VARK and learning • Majority of the population is? • Most males are of this learning style? • Most females are of this learning style? • Most schools and businesses deliver in this learning style?

17. Types of SharePoint Training

18. Drawbacks to Traditional Classroom Training?

19. Coaching

20. Drawbacks to Coaching?

21. Show-Guide-Train

22. Telling, Telling, Doing, Testing

23. Gamification

24. Gamification in SharePoint

25. Game Training for SharePoint

26. Drawbacks to Gamification

28. Key points from the session • VARK Model– go to http://www.vark-learn.com/english/index.asp for your own assessment of what your learning style is as well as more information. • How VARK styles are applied to training so everyone will love it • Use of Coaching, Show-Guide-Train and Gamification techniques that can be used to enhance VARK styles for even better training • Start simple, build upon each concept

29. Remember • SharePoint is like a puppy: • You need to feed it, play with it, apply crawl-walk-run and constantly have training on it. • If you leave SharePoint alone, you will end up cleaning up a lot of crap • Positive reinforcement with “treats”! It’s great for user adoption and training, so make it a game • Repetition is key to success • People love a happy puppy and everyone should love SharePoint @SharePointPuppy #SharePointPuppy

30. Questions??

31. Contact me! • Liz Sundet– Applications Architect with OneNeck IT Solutions • MBA, PMP, CBAP, CSM • Musician: Dog Lover: • Biker: “Throttles, not pedals” • Email: liz.sundet@oneneck.com or lsundet@earthlink.net • Follow on Twitter: @percusn • Connect with me on LinkedIn • http://www.linkedin.com/in/lizsundet/ • Blog: itsocialbutterfly.wordpress.com