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ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System

ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System. Madhav Pai Prajna Rao Srinivasan Vasudevan. AICTSL - BRIEF HISTORY. A company “ Indore City Transport Services Ltd ” was incorporated to operate and manage the public transport system on 1 December 2005.

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ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System

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  1. ATAL INDORE CITY TRANSPORT SERVICES LIMITED (AICTSL) Performance Management System Madhav Pai Prajna Rao Srinivasan Vasudevan

  2. AICTSL - BRIEF HISTORY

  3. A company “Indore City Transport Services Ltd” was incorporated to operate and manage the public transport system on 1 December 2005. Company formed with paid up capital of 2.5 million INR (55,555 USD). Six members from various government agencies become Board of Directors. A first on Public Private Partnership Model in India.

  4. Bus Operations Some of the key statistics and system features are 24 routes (22 intra city & 2 suburban) 110 buses (96 on intra city & 14 on suburban routes) 277 km in length 90,000-110,000 passengers per day Change in public transport mode share from 16% to 21% Bus operations, fare collection, GPS based vehicle tracking delivered by vendors contracted through competitive tendering GPS based vehicle tracking and monitoring Electronic devices for fare collection

  5. Why Performance Monitoring System? Integral component of a good bus service Co-ordination and management of a large bus fleet Daily measure of operations for planning and improvement

  6. Patronage : Passengers per Month since Inception Officer transfers, warranty on buses expire. Ridership dipped below 80,000 tickets sold per day. Back to being over 80,000 tickets sold per day Curfew month No Service for 7 Days

  7. Patronage : Fleet Size since Inception 6 Buses on routes 14 & 15 out of commission on April 09

  8. Bus Breakdowns – By Route Routes 14,15 – 1 Operator – Biggest Culprit

  9. Bus Arrivals – Route 2 – Palasia Chauraha

  10. Average Trip Length by Route

  11. Average Trip Length by Route

  12. Variation By Time of Day on Route 2

  13. AM Peak Hour Boarding’s & Alighting’s – Route 2

  14. Performance Monitoring System Bus Operations Bus Maintenance Bus Staff Safety % kms operated Competence Cleanliness % stops covered Presentation Passenger facilities speed violations Conduct Mechanical condition % trips operated % stops on time

  15. Monitoring Methods – Agency

  16. Daily Bus Inspection Chart

  17. Monthly Operations Performance Data Report

  18. Performance Rating Classes

  19. Dues and Rewards Class Dues Performers to improve ICTSL Better Performers Rewards • Best Performing Route • Best Performing Bus • Most Reliable Route • Best Consistent Bus • Most Improved Bus

  20. % KM actually operated

  21. % Trips actually operated

  22. Best Performing Routes for June

  23. Thank You

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