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Steve Rowley

Steve Rowley is an experienced data warehousing professional who has developed enterprise-level data models for national long-distance telecommunications companies. With a strong background in management consulting across telecom, retail, and healthcare sectors, he specializes in call center strategy and customer service process improvement. Steve is particularly interested in online exchanges, internet search indexing, and personalization technologies. He also has a keen interest in XML, hosted applications, and data mining, showcasing his versatility in the field.

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Steve Rowley

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  1. Steve Rowley steverowley@hotmail.com (415) 846-9544

  2. Background • Data warehousing - developed the data model for an enterprise level data mart at a national long-distance company • Management consulting • Telecom, retailing and health-care industries • Call center strategy and process improvement • Customer service process improvement

  3. Application Interests • Pretty much anything, but if I had to name some: • Online exchanges • Internet search/indexing • Personalization

  4. Technology Interests • XML • Hosted applications • Data mining

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