Central Government Strategy Forum

1. Central Government Strategy Forum • June 24-25 2014 • How TCS is Transforming Citizen Services in UK Kerry Chapman – Public Sector Marketing Director Adrian Smart – Business Development Manager Graeme Hill – Business Development Manager

2. Who are We? Tetley is part of Tata Global Beverages, the 2nd largest tea company in the world The world’s most economic car the Tata Nano produced by Tata Motors Tata Communications is the no. 1 global international wholesale operator Tata chemicals is the world’s 2nd largest producer of soda ash • Over 100 operating companies across 7 industry sectors and in over 100 countries • Europe generates 30% of group revenue $100 billion (FY2013) • Over 540,000 employees worldwide • One of the largest foreign investor in UK industry including: • Diligenta • Tata Steel • Tetley Tea • Jaguar Land Rover Jaguar Land Rover is part of Tata Motors The World’s Thinnest Watch Tata Steel is the world’s 9th largest Steel company Titan Edge

3. Tata Consultancy Services in Europe • Helping European businesses since 1975 • European team of over 50,000 consultants • More than 350 customers across the continent • Including 44 of the FT Europe top 100 companies. • Top Employer in Europe Award • UK Operations • Over 9,000 staff across more than 60 sites • Approximately 50% local employees • UK customers include 24 of the FTSE 100 • Top Employer in UK Award • Investor in People Gold Award • Business in the Community Platinum Tick

4. TCS UK “Young people and technology” programme • Why is it important? • Computing and telecoms related higher education courses in the UK have declined by 44% since 2001 • Computing A-levels have declined by 60% since 2003 • IT-related GCSE courses have declined by 57% since 2005 • Approximately 17% of the IT workforce is female • A potential talent pipeline challenge for TCS in the UK • Young people and employability is a burning public policy issue and likely to remain so for the next five to 10 years. IT Academy University partnerships, job opportunities, internship, research projects , apprenticeship, and work placements Involve IT Futures Community engagement with schools, colleges and Universities. Engage Sponsorship & Support High profile support to inspire young people in to engineering and technology Inspire

5. From Legacy to Digital • 300,000 employees with 80% delivery focus • Large scale technology enabled transformation • Consulting • Application Development, Rationalisation and Maintenance • IT Infrastructure Services • Mainframe Transformations • Digital Services • (Social, Big Data, Mobile, Cloud)

6. Global TCS Public Sector Footprint • New York’s Department of Probation Ministry of Education, Saudi Arabia Canada United Kingdom Passport SEVA, India Hungary European Union United States Saudi Arabia China Bahrain India Mexico Singapore Kenya Colombia Malaysia Uganda Australia Tax Platform Transformation, Kenya eHealth, Guangdong Province Revenue & Taxation Social Development Public Infrastructure Citizen Services Justice and Security Public Health

7. Ongoing UK Public Sector engagements "Tata has played a transformative role in the UK and I’m delighted that their consultancy service is now opening a delivery centre in Liverpool creating 300 jobs. This will make a real difference to the local economy and further strengthen the company’s ties to the UK.” Prime Minister David Cameron (18th February 2013) Scottish Government Improvement Service – myaccount Liverpool TCS Public Sector Delivery Centre Home Office Disclosure & Barring Service (DBS) Dept of Work & Pensions Child Maintenance Group (CMG) Peterborough TCS Public Sector Delivery Center Dept of Work & Pensions National Employment Savings Trust (NEST) Cardiff City Council

8. Balancing Efficiency, Reform and Growth Digital by Default Continued Austerity Experience in delivering digital transformation to reduce costs whilst enhancing the citizen experience

9. Balancing Efficiency, Reform and Growth Continued Austerity Digital by Default Experience in delivering digital transformation to reduce costs whilst enhancing the citizen experience Supplier Base Broadening Dependency on Legacy Capability and capacity to deliver large scale programmes within a highly complex multi-vendor environment

10. Balancing Efficiency, Reform and Growth Continued Austerity Digital by Default Experience in delivering digital transformation to reduce costs whilst enhancing the citizen experience Dependency on Legacy Supplier Base Broadening Capability and capacity to deliver large scale programmes within a highly complex multi-vendor environment New Service Delivery/ Commercial Models Aversion to Risk Investment and commercial flexibility to manage and deliver outcome based contracts

11. Transformation and Innovation Experience

12. Transformation and Innovation Experience • Business Delivery Model Innovation

13. Transformation and Innovation Experience • Platform Transformation

14. Transformation and Innovation Experience Platform Transformation

15. Transformation and Innovation Experience IT Development Innovation

16. Transformation and Innovation Experience IT Service Delivery Innovation

17. Transformation and Innovation Experience Digital Transformation

18. Engaging early and adding value Application Modernisation • Tata is a long term investor in UK across a number of business sectors • TCS is one of the largest global IT organisations • Strong delivery history in Europe • Investing in UK skills • Global innovation • Building on success with HMG • Broad range of ICT and BPS services • Become a long term transformation partner to HMG Business Process Services Platform and Software as a Service Application Development IT Infrastructure Services Application Maintenance and Support Transformation Consultancy Services

19. THANK YOU Kerry Chapman – Public Sector Marketing Director kerry.chapman@tcs.com Adrian Smart – Business Development Manager adrian.smart@tcs.com Graeme Hill – Business Development Manager graeme.hill@tcs.com